Topmaq are great. I'm not a frequent visitor but when I am it's because they have exactly what I need with no frills or huge brand names at fantastic prices. the stuff they sell is always very... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Another purchase form Topmaq, but this one wasn't straight-forward. Stock issue at the nearest branch meant inter-island despatch. This introduced a 3rd party delivery delay with a Track and Trace... See more
Had a issue with a chainsaw I recently purchased. Customer service talked me through the process to repair chainsaw. Used saw again and had same issue. Got 2nd Customer service member who aft... See more
Customer service team, Tyler worked out what happened through great communication which led to a positive and speedy outcome. This is not our first purchase but the first time we have had an iss... See more
Company details
Written by the company
Our focus is to provide quality gear, equipment and machinery for Industry and DIY users at affordable trade pricing. We eat, sleep and breathe tools, construction gear, building and home products
Contact info
New Zealand
- topmaq.co.nz
3.6
Average
423 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Quick easy response
Quick easy response, with an update on my order's status in minutes
June 22, 2021
Unprompted review
Will NEVER buy from TOPMAQ again!!!
Will NEVER buy from TOPMAQ again!!!
Bought lots from these guys in the past at their Hamilton store & great place to buy until you have to return an unused & undamaged item within a couple of days in original packaging with an original receipt.
Bought a pallet jack which looked great in store... Came home & noticed some very poor bird sh..t welds on the undercarriage which looked like an 8 year old had done this and i took some pics.
Took back to the store and NO full refund was offered. They charged me a 10% restocking fee which i have never heard off in my life.
The manager said he could get away with this.
Totally agree but NO chance of any repeat business obviously and extremely poor business practice.
I will tell everyone i know what i think of these clowns & will post the experience & photos on facebook as well. NEVER BUY AT TOPMAQ!!!!
Cheers,
Dirk.
June 21, 2021
Unprompted review
Reply from TopmaQ
Hi there,
We are sorry you feel this way. As the goods remain fit for purpose a store credit, refund less a restocking fee or replacement unit was offered.
We apologise for any inconvenience caused.
For more information on our returns policy visit:
https://www.topmaq.co.nz/frequently-asked-questions/returns
Very Helpful and Nice.
Very Helpful and Nice.
Answered the questions in an easy to understand way. Very helpful
June 18, 2021
Unprompted review
Excellent service and value for money
June 13, 2021
Unprompted review
Super easy to order with speedy…
Super easy to order with speedy delivery. Will deal again.
June 11, 2021
Unprompted review
Speedy service and quality product
Speedy service and quality product, would happily buy from TopmaQ again.
June 11, 2021
Unprompted review
A bit slow on delivery
A bit slow on delivery, but its a great product and will be ordering another one.
Thanks
June 10, 2021
Unprompted review
More than money's worth
More than money's worth! I got more than what I paid for. Thanks!
June 10, 2021
Unprompted review
Awesome product
Awesome product, fast and easy to deal with.
Only negative was PBT courier leaving note without any details on it.
June 10, 2021
Unprompted review
Great service
Great service, Prompt delivery and perfect product for storage with easy to install connections. Will definitly be buying more in the future.
June 10, 2021
Unprompted review
Exchanged a 700mm to a 400mm prior to…
Exchanged a 700mm to a 400mm prior to receiving any shipment. TopmaQ decided to keep the difference in payments. Although only approx $4.00 after all said and done, the fact that they would not refund the difference even after questioning them says an awful lot about their business. me: 14/05/21: me: "There was no paperwork in the box and am just wondering if we may get an invoice and also wondering about the
difference in the cost between the original order and this smaller set?"
18/05/21 me: "There should be the credit amount difference between the cost of the 400mm and the 700mm..." 24/05/21 me: "What about the sales price difference between the 700mm and the 400mm?" 24/05/21: Topmaq: "Our auckland manager has confirmed the original invoice where you purchased the 700mm was credited and edited to be 400mm as per you guys’s request" ref: Topmaq Invoice# 783681 Trademe Ref: P198673639
June 8, 2021
Unprompted review
Reply from TopmaQ
Hi there, that does not sound right and we would like the opportunity to correct this for you, can you please update your review to include your order number so we can look into this for you please. Apologies for your experience so far.
UPDATE: Thanks for updating your review with more information, we have located your invoice and can confirm the remaining credit is valid and tied to your account, a refund request for $4.02 has been actioned.
If you still require paperwork / a copy of your tax invoice please email info@topmaq.co.nz
Topmaq are generally great to deal with…
Topmaq are generally great to deal with and have a good range of reasonable priced and decent quality gear
June 8, 2021
Unprompted review
great to deal with great products
great to deal with great products , great delivery fee will trade again thank you for everything CHEERS
June 7, 2021
Unprompted review
Ordering process was simple and trouble…
Ordering process was simple and trouble free. Delivery was quick and related tracking was great. Product arrived in great condition and as expected.
June 7, 2021
Unprompted review
Great service
The order was dispatched quickly and we were kept well informed of progress. Good value product.
June 5, 2021
Unprompted review
Great to deal with but freight issues…
Great to deal with but freight issues with PBT
June 3, 2021
Unprompted review
Great product
Great product. Nice and light and easy to use. Topmaq were super fast to ship the weed eater. First purchase from Topmaq and will be buying again. Thanks heaps.
June 2, 2021
Unprompted review
Very pleased indeed!
The new trailer cover is a great fit, nice heavy fabric, water tight and very smart, I hope it lasts well, but first impressions are very good.
June 1, 2021
Unprompted review
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