Customer service team, Tyler worked out what happened through great communication which led to a positive and speedy outcome. This is not our first purchase but the first time we have had an iss... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a issue with a chainsaw I recently purchased. Customer service talked me through the process to repair chainsaw. Used saw again and had same issue. Got 2nd Customer service member who aft... See more
Platinum pro 310 x 110mm Pneumatic wheel. Unfortunately the item ordered was no longer available, (as shown, heavy duty bearings) however a replacement was sent, (flanged bearing) The repla... See more
I have brought a few cordless tools and things from Topmaq and have found the quality to be excellent . Like everything you buy sometimes something goes wrong ,I contacted the support team and it woul... See more
Company details
Written by the company
Our focus is to provide quality gear, equipment and machinery for Industry and DIY users at affordable trade pricing. We eat, sleep and breathe tools, construction gear, building and home products
Contact info
New Zealand
- topmaq.co.nz
3.5
Average
422 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Great price for a great product
Great price for a great product. Alot easier to follow the video set up guide, then to follow the paper instructions.
June 30, 2021
Unprompted review
Awful company
Awful company, awful service. Ordered product from this business online.. After two weeks of me near daily calling for information and not a single communication from them to me they informed me that they never had the stock, and were lying to me when they told me multiple times that it was being shipped "today". Now awaiting a refund. Stay away.
June 30, 2021
Unprompted review
Reply from TopmaQ
Hi Josh,
We are sorry for your disappointment with this. Unfortunately, our systems stocks were out. Our call centre staff had been advised stock was being retrieved from our off-site holding-warehouse in order to be shipped that same day but upon searching, the stock was not able to be located.
We apologise for any inconvenience this may have caused you.
Using the online ordering system is easy
Using the online ordering system was fast and easy, the product arrived in great condition and was a quality product. The only negative comment I would make is with the courier company that was used as I tracked the product which took 4 working days (there was also a weekend in between these days) to leave from the depot in Hamilton to get to our premises in Te Kauwhata which is only 30 minutes away. I only say this as an hour after I ordered this product I also ordered a product from Thailand that arrived the same day!
June 29, 2021
Unprompted review
Reply from TopmaQ
Hi there,
Thank you for your valued feedback, we are aware of issues with our current freight providers and are currently working through a transition to New Zealands most trusted courier and transport providers.
Average service
Ordered one of products,got a tracking number that wouldn't update. Waited a week then made contact by email which I still haven't had a reply. Item turned up 3 days later. Pretty average.
June 29, 2021
Unprompted review
Reply from TopmaQ
Hi Jonathan,
Apologies for this. We have had an overwhelming number of email support requests in the past month and have employed more staff to help with this issue.
We hope this will not affect you in the future.
It's my second order at TopmaQ and all…
It's my second order at TopmaQ and all the products i have get ( even some low price one ) are all stunning quality and best prices for these item i got on NZ market . So very very happy to have find you guys and will order for some more ..no doubt !
June 29, 2021
Unprompted review
Circulating pumps
This new pump left the old one for dead, no looking back the house is notably warmer now.
June 29, 2021
Unprompted review
Kia ora Customers,
Kia ora Customers,
Great price, great service, easy tracking and arrived timely, product was easy to assemble and is of good quality, ngā mihi
June 29, 2021
Unprompted review
The order went through very smoothly…
The order went through very smoothly and the right tools turned up in a very timely manner. With no damage along the way. Great result. Would use again. Thanks
June 29, 2021
Unprompted review
A top notch product with fast delivery.
June 29, 2021
Unprompted review
Awesome service thanks a lot
Awesome service thanks a lot. Will use you guys again.
June 29, 2021
Unprompted review
Super easy to navigate yer site.
June 29, 2021
Unprompted review
My only quibble has nothing to do with…
My only quibble has nothing to do with the machine. It gets five stars. But I did not expect it to take seven days to get to me. TopmaQ did well, but the transport companies did not, hence the loss of a star.
June 29, 2021
Unprompted review
This is a great product at a great…
This is a great product at a great price, Item was damaged on arrival but did not affect it use
June 29, 2021
Unprompted review
Haven't heard back in over a week since…
Haven't heard back in over a week since I first emailed about a product issue.
June 29, 2021
Unprompted review
Reply from TopmaQ
Hi Brad,
Apologies for this. As our business is growing rapidly we have had an overwhelming number of email support requests in the past month and have employed more staff to help with this issue.
We believe a team member has since replied to your query.
We hope this will not affect you in the future.
Great products at great prices
Great products at great prices. They seem to sell identical gear other companies sell with a brand name, but at better prices.
June 29, 2021
Unprompted review
Mill is very good value
June 29, 2021
Unprompted review
This product surprised me
This product surprised me in its performance and build quality. It is extremely well made and performs flawlessly. The battery life is excellent, even after using the same battery pack on my drill and impact driver before using it on the nail gun. Full marks for this product. PS. I have been most impressed with the entire range of Nordic tools.
June 24, 2021
Unprompted review
Quick easy response
Quick easy response, with an update on my order's status in minutes
June 22, 2021
Unprompted review
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