Banner for TopNotch Furnishers

TopNotch Furnishers Reviews 

558
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the beds, finding them well-made, comfortable, and true to online descriptions. The delivery service is frequently highlighted for its speed, efficiency, and the helpful, friendly, and professional staff who often assist with assembly. People commend the top-class service and clear communication throughout the process. However, some customers noted delivery issues like delays, poor communication, and drivers leaving rubbish or causing damage. A few also experienced product quality concerns, such as beds not matching pictures, having flimsy parts, misaligned components, or incorrect dimensions. Some reviewers were not happy with the overall service, citing a lack of follow-up on problems and unprofessional conduct, including pressure to leave reviews.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing delight with their... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and easy delivery, with... See more

Quality

Customers had positive experiences with quality, with many reviewers describing their mattresses and beds as... See more

Service

Users describe positive interactions with service, with many reviewers highly recommending the company due to... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After being let down by another supplier many times. I wish I had gone to topnotch first. A good easy website to navigate and good description of products. Ordered our bed and matress on the Tuesda... See more

Rated 5 out of 5 stars

We ordered a bed for our son and it arrived so quickly. The delivery team were genuinely lovely and super friendly. The bed itself is fantastic quality and unbelievably easy to put together. I... See more

Rated 5 out of 5 stars

Today was exceptional, the gentlemen who came to deliver and build my super size bed were the best and most efficient ever. They were friendly and professionals. I recommend them and Topnotch Furnit... See more

Rated 5 out of 5 stars

I ordered the bed just over a week ago after reading the reviews. It is difficult to know which company to go with but I am so glad I chose TopnNotch furnishers. Firstly when I placed the order I wasn... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Furniture Manufacturer

About TopNotch Furnishers

Written by the company

We are a UK-based furniture brand that believes furnishing is a process of decorating your home rather than simply making a purchase. Every item is proudly manufactured in the UK using premium materials, designed to deliver high-quality craftsmanship, well-proportioned designs, and enduring style.

From luxury beds to multi-purpose ottoman footstools, we help you express your unique style and taste. Each piece offers customisation options including fabric selection, headboard height, and over 20 colour combinations — allowing you to personalise your space exactly the way you envision it.

Guidance, Choice & Care

Our approach is built around guidance, choice, and care. We offer free fabric samples so you can assess texture and colour in your own home before making a decision. Our trained professionals are also available for one-to-one video consultations to help you select your perfect fit with confidence.

All UK orders include free delivery and are backed by a 2-year warranty, giving you peace of mind while investing in high-quality luxury furniture.

Trusted by 10,000+ Homes

Over the years, TopNotch Furnishers has helped more than 10,000 homes come alive with designs that feel personal and thoughtfully curated. With our interest-free financing options through Clearpay and Klarna, furnishing your home is not only seamless but enjoyable — making it easier than ever to bring home the furniture you love.

Our Promise of Perfection

At TopNotch Furnishers, perfection is not just a vision — it is our promise. Every item is handcrafted with meticulous attention to detail and finished to the highest standard. From the first design sketch to the final finishing touch, we dedicate 110% to ensuring your home reflects excellence, elegance, and enduring quality.

Super-Fast Shipping

With our fast and reliable delivery service, your chosen furniture can arrive at your home without unnecessary delay. Each piece is carefully packaged to ensure it reaches you in perfect condition. For even greater convenience, an Express Delivery option is available at checkout — bringing comfort, quality, and style to your door sooner than expected.

```

30 Night Risk Free Trial

We proudly offer a 30-night risk-free trial, giving you ample time to evaluate our beds with complete peace of mind.

At Topnotch Furnishers, we want you to shop with complete confidence. That’s why we offer a 30-Day Risk-Free Trial on all our standard beds. Enjoy your new bed in the comfort of your home for 30 days and experience the quality, support, and craftsmanship firsthand. If you’re not completely satisfied within the trial period, simply contact us and we’ll guide you through the return process in line with our return policy. Exclusions Please note that this 30-Day Trial applies only to standard beds. Custom, made-to-order, and bespoke items are excluded from the trial offer, as these pieces are specially manufactured to your individual specifications and preferences. If you have any questions about whether your selected item qualifies, our team will be happy to assist you before purchase.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

558 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(558)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Company initially were great but very poor customer service

Company initially were great, bed was delivered before expected and fair price but if you want a soft mattress i would not recommend getting your mattress here, within a couple of weeks their 'softest' mattress went rock hard , at the month and a half mark they sent out the exact same mattress as a replacement and when i said they weren't happy they expected me to return the mattress an hour and a half away at 8 months pregnant myself when i said i didn't even drive in order to get a refund so i asked how they expected me to do that or if they expected me to pay a moving company over a hundred pounds to return the mattress and i got ignored. Quite dissapointed because I was initially very happy with the purchase but a month later having issues with the mattress that they don't want to resolve and the bed became creaky a few weeks into using it. Also sent delivery driver at 7am on the dot on a weekend when 'replacing' the mattress meaning we had to be up with a stripped bed for 6:45 on weekend which i believe to be quite a joke, they also previously sent the delivery driver out on his own meaning that although i paid £50 for the bed to be brought up and assembled my partner had to help bringing all the heavy parts in while he's got a bad back and knees. Can't fault the delivery driver though he's been absolutely lovely both times he's been out just a shame the company have let him down, they also seem to push him to try and push for five star reviews although i would no longer say its a five star company purely due to their poor customer service. Would upload screenshots of the messages between the company and I to defend this review but it won't let me on here so will be uploading them onto a review on google.

May 29, 2025
Unprompted review
TopNotch Furnishers logo

Reply from TopNotch Furnishers

Hi,
Thank you for taking the time to share your feedback.

We sincerely apologize for any inconvenience caused during the delivery process.

You initially selected the Orthopaedic mattress, which is our softest option. Although your request for a replacement came after the complimentary replacement period had expired, we made an exception and approved it, considering your pregnancy. The replacement mattress was provided at no additional cost and delivered at the earliest possible opportunity.

The new mattress was custom-made as per your request, with a lower spring count to better suit your needs during pregnancy.

As for the Saturday delivery, this was arranged as the soonest available slot in light of the issues you were experiencing with the previous mattress.

You later requested to return the replacement mattress as well. In response, we offered two options: we could arrange a collection with applicable charges, or you could return the mattress directly to our warehouse at your convenience.

We genuinely hope to find a resolution that suits your needs and comfort. Based on your feedback, we would recommend considering a memory foam mattress without springs, which may provide better support in your current situation.

Kind regards,

Rated 5 out of 5 stars

Manhattan Ottoman Bed Mink

I don’t leave many reviews but I do when a company has delivered as advertised ! So many bed companies out there so was genuinely hesitant on who to order from as many are scammers or false advertise… spoke to the guys at top notch furnishers, from the get go they were easy to deal with and explained everything from start to finish and gave me a great price… delivered a day later than anticipated but nonetheless they delivered and the bed seem great hopefully it now just lasts ! Honestly would recommend these guys don’t hesitate to buy from them :)

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Responded to my queries very quickly. Assembled fast with no hassle. Would definitely buy from here again.

May 22, 2025
Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with. Everyone so welcoming and helpful. Kept in constant communication from order to delivery. Nothing too much trouble. Will definitely use again and would highly recommend.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Happy costumer!

Happy costumer!
Very quick, efficient service throughout. Excellent quality bed, species exactly how I placed the order and the turnaround was 6 days!
5 stars with excellence!!⭐️⭐️⭐️⭐️⭐️

May 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look