Mixed experience — sharing for transparency
⭐⭐⭐☆☆ (Mixed experience — sharing for transparency)
I chose Top Plastic Surgeons Mexico after researching medical tourism options. My overall experience was mixed, and I believe it’s important to share this for transparency.
The positive:
My surgeon, Dr. Mauricio Alejandro García López, was caring, attentive, and professional. He listened to my concerns, explained things clearly, and speaks very good English. From a surgical and bedside-manner perspective, I felt comfortable with him.
However, I am still early in recovery, so the final surgical results are not yet clear. For this reason, my evaluation of the surgical outcome is neutral for now and may be updated later.
Major concerns:
1. Lack of transparency before arrival
Before coming to Mexico, I communicated with the online coordinator and was told in writing that a different surgeon would be performing my surgery. I never met that surgeon at all. While I ended up liking Dr. Mauricio, I strongly feel the clinic should clearly disclose in advance who will actually be performing the procedure.
2. Pressure tactics regarding the recovery house
I was strongly pressured by the recovery house coordinators to stay at their facility instead of the hotel that was already included in my medical package.
I was told that if I chose the hotel, I would not receive timely help or proper support. This felt unnecessary and fear-based.
I tried the recovery house for one night and had a poor experience (no water pressure, very uncomfortable bed that caused back pain), plus an additional cost of $60 per night. I chose to return to the hotel, which was far more suitable for my recovery.
3. Medication overcharge and lack of response
After my consultation, a coordinator offered to purchase my prescribed medications and charged me $90 upfront, before checking pharmacy pricing.
Later, I verified at a local pharmacy that the same medications would have cost less than half that amount.
When I politely requested an itemized receipt or explanation, I received no response at all. Being charged cash without transparency and then ignored is very concerning.
Final thoughts:
• The surgeon himself was professional and caring.
• The coordination, billing transparency, and recovery-house management need serious improvement.
I am sharing this experience to help future patients make informed decisions and to encourage better transparency and professionalism.
