Top Quality Shop Reviews 

54
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

My files arrived within expected timescale, and seem to be decent quality. I've dropped a star because of the completely unnecessary amount of sellotape wound round and round the parcel. This meant I... See more

Rated 5 out of 5 stars

Received my order promptly. Everything was well packaged, and exactly as described. I would purchase again.

Rated 2 out of 5 stars

Purchased an A to Z document folder and although competitively priced it is not very sturdy. As it is made of cardboard I would have expected it to be packaged in something more robust than plastic wr... See more

Rated 3 out of 5 stars

There is always a catch when you buy something reduced. I ordered 2 cardboard brief case for filing, it has 21 filing sections in it. Keeps paperwork tidy and all in one place. On closing the one when... See more

Company details

  1. Pen Store

Written by the company

Welcome to Top Quality Shop! Since we started out in 2017 in Staffordshire, we've been all about making your office and home life better with quality stationery and craft supplies. Now, we’re on a mission to fill your drawers and desks with the best stuff out there. Our vibe is simple: great products, great prices, and a helping hand whenever you need it. We’re not just selling stuff; we’re here to make your shopping experience something to look forward to. So, whether you're decking out your office or feeding your crafting hobby, we've got your back. Stick with us, and let’s make every day a bit more colourful and a lot more organised. Top Quality Shop is here for it all – making life easier, one quality product at a time.


Contact info

4.0

Great

TrustScore 4 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(54)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service and great product

I recently ordered an expanding file case that was was not delivered on the expected due date and so I contacted Top Quality Shop for assistance. Lee Roberts responded to my email immediately and was able to confirm that the package had been mislaid by Royal Mail and he arranged for a replacement to be delivered free of charge. In the end the original package was delivered (several days late) and Lee gave me the option of keeping it at no extra charge. As well as being delighted at receiving such great customer service I am also very happy with the product. This was the first time I have made a purchase from this company but this experience means I will definitely shop with them in the future.

January 23, 2026
Rated 5 out of 5 stars

A3 guillotine …

A few conflicting unclear emails from DHL , but finally the order was delivered and I am , so far pleased with the item ,also having emailed Top Quality Shop about DHL , the problem was soon dealt with . Thank you

January 9, 2026
Rated 2 out of 5 stars

The item delivered was damaged we sent…

The item delivered was damaged we sent you a message with the photos but no reply as yet:

January 6, 2026
Top Quality Shop logo

Reply from Top Quality Shop

Hiya, I can't see that we've received an email from you, could you confirm you're sending that to admin@topqualityshop.co.uk please? Kindest Regards,
Lee

Rated 5 out of 5 stars

Open & clear lines of communication…

Open & clear lines of communication with exceptional service delivery. Item could've been wrapped better & note books lack margins but overall, am a very content first time customer. Thanks multiple times over

July 15, 2025
Rated 5 out of 5 stars

Magi Clips

I was looking for Magi Clips, but it didn't help that I didn't know what they were called!
When I eventually discovered them on Top Quality Shop, my problem was solved immediately - despatch was almost instantaneous, followed by prompt Royal Mail delivery.
The only other comment I would make is that your profile is not very prominent on Google and it took considerable searching before I found the product I was looking for. I'm sure that you could attract more business through raising your profile. Even when I found your site, it was not immediately obvious where this product was to be found. In hindsight, perhaps "storage solutions" might be a logical heading, but was not my first thought - filing accessories was my first thought.
I am not using the Magi Clips for magazine storage but for organising choral music for concerts, for which they are just perfect - perhaps a marketing opportunity for you?
Thank you for excellent customer service!

July 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look