Booking is easier than ordering food takeout. Personnel were very well organized and polite at both pick up and drop off. Minimal waiting, clear and easy to understand information, no hidden claus... See more
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Review summary
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What people talk about most
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Support your local. Shuttle bus took us from old T1 to the off-airport location in a couple of minutes. While the vehicle handover wasn't necessarily as swift as with some international competitors, i... See more
Company replied
I am extremely satisfied with my rental from Top Rent A Car Bulgaria. The car was in perfect condition, and the entire trip went incredibly smoothly. A special thanks to the office staff—the service w... See more
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Great experience with Top Rent A Car, brand new car in great condition with only 4k on the clock. Seamless collection and drop off process, car checked within minutes and Credit Card unblocked immed... See more
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Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from TOP RENT A CAR Bulgaria
Dear Mr. Penchev,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Smooth and quick pick up and drop off
Smooth and quick pick up and drop off, no issues, all one could want from a car rental company. Thank you for doing a great job as always!
Happy returning customer
August 14, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Sergiy,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Nice small car
Nice small car, low consumption.
Not the newest, but it was perfectly fine for us two to drive around the entire country of Bulgaria for 6 days.
Paid for full protection so we wouldn’t worry about anything.
All perfect!!
August 8, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Tuti,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Would use again.
Car was very good drive, clean and in good condition.
Guys were both friendly and helpful; spoke very good English. Zero problems with collection or return. Good customer service.
10/10 would use again.
August 14, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Russell,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
It was easy and fast to communicat
It was easy and fast to communicate during ordering the car. The staff was very nice - the shuttle drivers and at the office and everything went smooth.
Recommended to take extra time at pickup and drop off because perhaps some people before you and filling some forms and so. The staff was very efficient it just takes what it takes
August 12, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kaufman,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Customer care non existent in Sofia main office
I have been using the company for many years and have always had fantastic experience until this rental from their Sofia office. The lack of courtesy and customer care displayed by “Ivan Ivanov”- no doubt not his real name was appalling. Having had to also contact the call centre twice and lack of care and support was totally flabbergasting. For context- my mother had emergency brain tumour surgery but asking for change in plans and some consideration in those tough times was too much to ask.
Having said all that when I dropped the car off in Varna and paid 190 euros for the privilege, the staff there couldn’t have done more for me and my kids. Goes to show it is all down to the customer facing staff.
Going forward I will be avoiding Sofia at all costs and definitely continue using Varna and Burgas. It is a shame that the actions of one office has tainted my experience with otherwise decent company.
August 5, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Julianna,
Thank you for taking the time to share your experience with us.
We are genuinely sorry that your recent rental did not meet your expectations.
We have carefully reviewed the points you have raised both in your review, and in the email you have sent us.
We understand your disappointment with the vehicle's cosmetic condition. However, vehicles may remain in service when cosmetic marks do not affect their safety or roadworthiness especially during the peak summer season. An alternative vehicle could have been arranged, but this would have required approximately three hours to prepare, which would understandably not have been a practical solution in your circumstances.
We are equally concerned about the way you felt you were treated by our Sofia team and call center. Courtesy, empathy and a willingness to assist are standards we expect from all our colleagues. Your feedback has been shared with the relevant management team, and measures will be taken immediately to prevent such situations in the future.
The €190 one-way rental fee is a standard charge for returning the vehicle in Varna rather than Sofia, as the vehicle then needs to be relocated back to its original location, creating additional operational costs. In consideration of your circumstances, we did not charge the separate €60 amendment fee that normally applies to a last-minute change.
Nevertheless, we are very pleased to hear that our colleagues in Varna and Burgas provided you and your children with the care and assistance you needed. We will make sure your kind words are shared with those teams.
We sincerely regret that this experience has affected your overall impression of our company. We value your many years of trust in Top Rent A Car and hope we will have the opportunity to restore your confidence.
Best Regards,
Top Rent A Car
Great service once again,car was almost…
Great service once again,car was almost new(7000miles) in immaculate condition,this was the second time using this company and yet again exceeded expectations,wouldn’t use any other company.
Would highly recommend
August 13, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Lewis,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Great service as always
Great service as always! The car was new and very good! I’ve been renting from Top Rent a Car for years and will do it again.
August 12, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Good service and great personal…
Good service and great personal approach. Thanks.
August 10, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Oleg,
Thanks for the amazing review! We're glad to have provided a great experience.
Best regards,
Top Rent A Car
Everything went very well
Everything went very well: photo's of the car by start of the rent, we got the car we ordered, quick service, good and clear explanation about the rent (during time, statue of assurance, how to return ...)
August 4, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Lenny,
Thank you for your rating! We are glad to know that you had a positive experience with our services. If you have any suggestions or feedback on how we could improve even further, please feel free to share them with us at customer.service@toprentacar.bg. We would be happy to welcome you again in the future!
Best regards,
Top Rent A Car
everything was fine
everything was fine, car was clean and in good condition, fully recommend
August 5, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Mizerski,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car
The more you pay, the more issues you have
1) Battery was died on gas station. I found person who helped me start engine by his car. Yes battery was changed on next day, but in general experience about that situation was not ok.
2) Also headlight very dark. We realise it only when night started but we had to drive home anyway.
3) Also drive assistant, lane holder and other electronic just died right in a middle of trip.
Yes we were able to reach destinations, but it was very bad experience for price of this vw passat. Previously we rent other budget cars and everything was good, but this time we paid more and had a lot of throubles
August 2, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kozlov,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that your experience with the VW Passat did not meet your expectations, especially given the issues you encountered during your rental. We fully understand how frustrating and inconvenient it must have been to experience these problems.
Once we received a signal regarding the battery issue, we did everything possible to assist you as quickly and efficiently as we could, including arranging for the battery to be replaced the following day. Nevertheless, we understand that having to deal with such an issue in the first place negatively affected your overall experience.
We appreciate you bringing these matters to our attention, as this feedback gives us the opportunity to investigate the issues mentioned and take the necessary steps to improve the condition and reliability of our vehicles.
We understand your disappointment, particularly as you expected a better experience after choosing a higher-class vehicle. Please accept our sincere apologies that your rental did not provide the level of comfort and reliability you expected from us.
Your feedback is valuable to us and helps us identify areas where we can improve our service and prevent similar situations in the future.
Best Regards,
Top Rent A Car
Rent and return went easy
Rent and return went easy. All informatsion was sent to email (car pictures etc).
August 8, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Tõruke,
We're happy to hear you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Good service
Good service, friendly staff. No hassle with papers or other stuff. Even extending the rental period was extremely easy, phone call and the rest done online in 5 minutes time
August 7, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Baarbé,
Thanks for the amazing review! We're glad to have provided a great experience.
Best regards,
Top Rent A Car
Excellent service from Top Rent a Car
Excellent service from Top Rent a Car. Polite staff and value for money
This is my 5th time booking with them!
July 31, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for your feedback and the 5 stars. We look forward to serving you again!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Very good brand new car
Very good brand new car. I enjoyed it. Service was great
August 7, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Georgiev,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
Really terrible rental company
Really terrible rental company, will give you damaged broken vehicle and then make up lies about Damage to keep deposit
Stay away from them
July 29, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Walsh,
Thank you for taking the time to share your feedback. We are sorry to read that your experience did not meet your expectations.
We would like to clarify that we do not retain a customer's security deposit without reason. The temporary retention of a deposit is a standard procedure in situations where a vehicle requires additional inspection by our Fleet Department, including cases where damage is identified or suspected, or when a more detailed assessment is necessary to determine the nature and extent of any findings. This process is in place to ensure that every case is handled fairly, consistently, and based on objective evidence rather than assumptions.
Our Fleet Department conducts all inspections in accordance with established procedures before any final decision is made. If no chargeable damage or other issue is confirmed, the deposit is released in line with the terms of the rental agreement and the processing times of the relevant financial institution.
We also take the condition of our vehicles very seriously. Every vehicle undergoes regular maintenance and inspections, and any reported concerns are reviewed carefully. If a customer identifies an issue at the beginning of the rental, we encourage them to report it immediately so it can be documented and, where appropriate, resolved without delay.
We understand that waiting for the outcome of an inspection can be frustrating. However, these procedures are designed to protect both our customers and the company by ensuring that every case is assessed accurately and impartially.
We appreciate your feedback and remain committed to providing transparent service and maintaining high standards throughout the rental process.
Best regards,
Top Rent A Car
I am extremely satisfied with my rental…
I am extremely satisfied with my rental from Top Rent A Car Bulgaria. The car was in perfect condition, and the entire trip went incredibly smoothly. A special thanks to the office staff—the service was outstanding, and the team was professional, helpful, and very friendly.I highly recommend their services and will definitely rent from them again!
August 7, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Aleksandrova,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Dimitrov,
Thanks for the amazing review! We're glad to have provided a great experience.
Best regards,
Top Rent A Car
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