I absolutely adore this store. They consistently offer fair prices for their raffles and shipping your orders out. A huge thank you to Williams for promptly alerting me to claim my raffle win. It was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more
Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more
I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more
Company details
Written by the company
We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.
Contact info
3960 W Madison St, 60624, Chicago, United States
- 7734823900
- estore@topsandbottomsusa.com
- topsandbottomsusa.com
4.7
Excellent
620 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 7% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The hat was labeled as black and it was…
The hat was labeled as black and it was really navy blue.
September 26, 2025
Great choice of clothing on the site ……
Great choice of clothing on the site … very helpful
September 26, 2025
Williams was great to work with
Williams was great to work with. Won the raffle and it was quick and easy checkout.
September 13, 2025
Unprompted review
Great and easy William was awesome
Great and easy William was awesome. Can't wait to get my purchase looking for long relationship for more purchase.
September 13, 2025
Unprompted review
Williams was very helpful and was…
Williams was very helpful and was able to walk me through the process of ordering online. Very patient young man
September 9, 2025
Unprompted review
Reply from Tops and Bottoms
Thank you for sharing this amazing feedbank! We’re glad one of our dedicated team members, William, was able to assist you. We truly appreciate your continued support with Tops and Bottoms.
Great Customer Service
“I was hesitant at first since they sent an invoice to purchase, but I went ahead and accidentally ordered the wrong size. I reached out via chat, and Aazan quickly corrected it with no problem. Great service!”
September 5, 2025
Unprompted review
Reply from Tops and Bottoms
Thank you for sharing this amazing feedback for one of our dedicated team members, Aazan. Our expert CSR team is always available to support our customers and assist them in any way possible. Looking forward to more orders from your side in the future.
I was trying to order my son some shoes…
I was trying to order my son some shoes and William hooked me up with a wonderful price match. I'm very satisfied with the service. I ❤️ T&B
September 5, 2025
Unprompted review
Reply from Tops and Bottoms
Great to know that one of our excellent CSRs, William, was able to hook you up with a great deal. Hoping that your son loves the shoes as much as you love T&B. Thank you for showing your love and trust; we truly appreciate it!
Reply from Tops and Bottoms
Thank you for sharing this amazing feedbank! We’re glad one of our dedicated team members, William, was able to assist you. We truly appreciate your continued support with Tops and Bottoms.
Demonstrating Professionalism at Every Step
I would like to commend William, Customer Support Specialist at Tops and Bottoms, for his outstanding service during my recent Jordan 1 Shattered Backboard raffle purchase. His commitment to excellence was evident in every interaction. William communicated with clarity and professionalism, ensuring that all of my questions were answered thoroughly. His patience throughout the process was greatly appreciated, as he took the time to verify details and provide reassurance from start to finish. This level of customer care reflects both his dedication and the high standards of Tops and Bottoms. William turned what could have been a routine purchase into a truly positive experience.
August 21, 2025
Unprompted review
Reply from Tops and Bottoms
Thank you for sharing this positive feedbank! We’re glad that one of our dedicated team members, William, was able to assist you in making this experience an unforgettable one. We truly appreciate your continued support with Tops and Bottoms and look forward to have more purchases from you in the near future.
Have a good one!
Absolute pleasure dealing with William
Absolute pleasure dealing with William
Transaction could not have gone smother
Thank you so much
August 21, 2025
Unprompted review
Reply from Tops and Bottoms
Thank you for sharing this amazing feedbank! We’re glad one of our dedicated team members, William, was able to assist you. We truly appreciate your continued support with Tops and Bottoms.
Great shopping experience
Great shopping experience. William made it easy and quick.
August 21, 2025
Unprompted review
Reply from Tops and Bottoms
Thank you for sharing this amazing feedbank! We’re glad one of our dedicated team members, William, was able to assist you. We truly appreciate your continued support with Tops and Bottoms.
Bad people, bad business.
Don't buy here unless you absolutely have to. The customer service is horrible. Then they want you to give them a 5 star review on trustpilot for future business or a drop you want but they won't come thru. They'll just lead you along so they look good. Very deceptive. Buyer beware!!
August 4, 2025
Unprompted review
Don't believe a word these guys say!!
These guys text you up and say hey if you write us a 5 star review we'll hook you up on one the next sneaker drops you want. So you give them the review and then they never come thru, it's always next time we'll get ya. So I wouldn't drop them a good review unless you actually get what you want. Don't let them lie to you then leave you hanging because they've done it to me 3 times. Also after I wrote this review they texted me threatening me with legal action. Everything I said in this review is true and I have the text messages to back it up.
August 15, 2025
Unprompted review
I have always had pleasant experiences…
I have always had pleasant experiences with Tops and Bottles. Just this morning I won a raffle and was helped by an associate name Williams with my invoice. It was quick and easy. I’ve actually won more raffles with Top and Bottoms than anyone else.
August 16, 2025
Unprompted review
Reply from Tops and Bottoms
Thank you for sharing this amazing feedbank! Congratulations on winning the raffle — we’re glad one of our dedicated team members, William, was able to assist you. We truly appreciate your continued support with Tops and Bottoms.
Had an excellent experience
Had an excellent experience with Topsandbottomsusa.com. I received great customer service and individual attention to my order. All my questions were answered and my order was shipped quickly. I was very pleased. I will continue to shop with them in the future!
August 15, 2025
Unprompted review
Reply from Tops and Bottoms
Glad to know that your shopping experience with Tops and Bottoms was a pleasant one! Our expert CSR team is always available to support our customers and assist them in any way possible. We appreciate your support and look forward to receiving more orders from you!
I must say the service was amazing
I must say the service was amazing. Kindly work a little more on product design.Very good service from your team.
July 11, 2025
Unprompted review
Great Customer Service! Ask for Shehzad!
First time customer here: Shehzad helped me immediately. 10/10 customer service, instant communication, easy process. Would 100% shop here again.
August 14, 2025
Unprompted review
This is my first time shopping with…
This is my first time shopping with Tops and Bottoms and they’ll be my new go to for shoes! Shehzad was able to personally assist me and was very helpful and courteous. Thank you!
August 5, 2025
Unprompted review
Reply from Tops and Bottoms
Thanks for your kind words! 😊 We’re glad Shehzad could help and we can’t wait to serve you again!
Shehzad was very helpful with my…
Shehzad was very helpful with my purchase. It was a smooth transaction, keep up good work Shehzad.
August 2, 2025
Unprompted review
Reply from Tops and Bottoms
Thank you for your feedback! We're glad Shehzad could help. – Tops & Bottoms
Reply from Tops and Bottoms
Thank you for placing your order! We look forward to serving you again. – Tops & Bottoms
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