Tops and Bottoms Reviews 

618
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers commend the staff for their exceptional helpfulness and professionalism, highlighting individuals for smooth interactions and excellent support. People appreciate the fair prices, quick order processing, and quality products, including unique or hard-to-find items. The raffle system is also a positive aspect, with successfully obtaining desired items. However, some customers noted receiving incorrect products, such as different colors or sizes than ordered. A few also experienced unresponsive customer service regarding returns, exchanges, or unreceived orders, facing difficulties in resolution or unexpected return charges.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising employees for being helpful,... See more

Product

People report positive experiences with product, often highlighting unique items, great quality, and a strong... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Order

Consumers find the ordering process to be positive, often highlighting quick completion and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely adore this store. They consistently offer fair prices for their raffles and shipping your orders out. A huge thank you to Williams for promptly alerting me to claim my raffle win. It was... See more

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more


Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Belt Shop
  4. Handbags Shop
  5. Shoe Store
  6. Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

618 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(618)

226 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service! Williams is awesome, she takes the time to reach out to me personally with offers and verifies my wants and needs and sees it through. Great experience that I wish more companies and people would duplicate

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great Sneaker Platform

Great, underrated platform that offers great raffles and customer service. Packages arrive timely and in good conditions. Williams was awesome so a big shout out! Thanks Tops and Bottoms!

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

White Air Force 1 low , 01

Many blessing to Williams let me know i won the raffle for the white Air Force 1 low ,01 was really looking forward to them smooth process fast checkout link. Looking forward to shopping more with Topsandbottomsusa, good looks Williams

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great survives

Kyousuke was very helpful answered all my questions helped me get shipping straight to my house and was very kind thank you Kyousuke

June 22, 2026
Unprompted review
Rated 3 out of 5 stars

the thing i thought wouldnt be an issue

The item i ordered wasnt the issue, i was super happy this store has the item i was looking for after it was sold out on its original website, so thats great! the not so great part is when i received the package, the packaging was so bad i mean the item fell out from the back of the box when i picked it up and brang it inside, im not sure whos fault it is that the packaging was so bad, but my review is ONLY on the packaging, not their service. kyousuke helped me out and everything , was patient and polite . great product, authentic and everything, only issue? the packaging🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

RETURN OF MY HOKA TRAINERS WITH NO REFUND

I placed an order with Tops and Bottoms on the 14th April for a pair of Hoka shoes, and they arrived on the 27th April. On trying them they were to small so I returned them on the 28th, with a tracking receipt. Since I hadn't heard anything, I then had a email stating that the refund would be put in my bank. When I checked nothing went in and still hasn't as from today.
I have continued to email them on the 4th, 8th, 11th June and I've been ignored. I either want a refund or a bigger size (7)

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Kyousuke is amazing!

Kyousuke is amazing!! Great customer service in reaching out for shoes I wanted!!

Always fast shipping and never an issue with the packaging or delivery!!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Tops and bottoms review

This shop has some of the best customer service I’ve ever experienced from an online store. Shipping is also very fast and they have a wide variety. Williams helped me out a ton.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

William was very helpful and extremely…

William was very helpful and extremely friendly with my online order definitely will be shopping more from tops and bottoms from all the way from Tennessee keep up the great customer service guys thank you

June 15, 2026
Unprompted review

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