Tops and Bottoms Reviews 

618
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers commend the staff for their exceptional helpfulness and professionalism, highlighting individuals for smooth interactions and excellent support. People appreciate the fair prices, quick order processing, and quality products, including unique or hard-to-find items. The raffle system is also a positive aspect, with successfully obtaining desired items. However, some customers noted receiving incorrect products, such as different colors or sizes than ordered. A few also experienced unresponsive customer service regarding returns, exchanges, or unreceived orders, facing difficulties in resolution or unexpected return charges.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising employees for being helpful,... See more

Product

People report positive experiences with product, often highlighting unique items, great quality, and a strong... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Order

Consumers find the ordering process to be positive, often highlighting quick completion and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely adore this store. They consistently offer fair prices for their raffles and shipping your orders out. A huge thank you to Williams for promptly alerting me to claim my raffle win. It was... See more

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more


Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Belt Shop
  4. Handbags Shop
  5. Shoe Store
  6. Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

618 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(618)

226 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

William at top and bottom

William that works at top and bottom. He is a great person showing great customer service making sure that you get shoes that you are looking for as well as clothes that matches them very good for customers.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and straightforward experience

Customer service was responsive and communication was smooth throughout the process. Checkout was quick and straightforward, and everything was handled professionally. Will definitely be shopping again soon. Thank you Williams!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Easiest raffle win purchase ever

Easiest raffle win purchase ever! Williams reached out to let me know I had won and asked if I would like to complete my purchase. After verifying the phone number texting me led back to Tops&Bottoms, I was super excited. He sent me an invoice for my desired size and I was able to complete the purchase very quickly. Thank you!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Sent a text to Williams to order a pair…

Sent a text to Williams to order a pair of Nike Air Max 95’s. Williams responded within six minutes followed by a checkout link a couple minutes later. Did not know checking out via text was possible and Williams made it very easy. Plan on doing more business with Tops and Bottoms and Williams is an asset to them. Thank you for a seamless process.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

I just got the latest pair of Jordan…

I just got the latest pair of Jordan Retro 5” White Matalic”. I want to thank the associate by the name of (Williams). They were very helpful, professional and the whole process was very easy as well as quick. The Tops and Bottoms store on Madison is and has always been my number 1 go to for all the latest styles , trends in fashion and footwear.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Quick Customer Service

I recently had the chance to check out the Tops and Bottoms website, and overall, it delivers a solid shopping experience. The layout is clean, easy to navigate, and makes it simple to find different styles and products without feeling overwhelmed. The selection is strong, especially for anyone into streetwear and trending sneakers.

One thing that stands out is how user-friendly the site is. Categories are well organized, and the browsing experience feels smooth whether you’re searching for something specific or just exploring. With a few upgrades—like adding more detailed product descriptions, highlighting key selling points (such as authenticity and fast shipping), and incorporating more customer reviews—the site could become even more powerful and conversion-focused.

I also want to give a special shoutout to William for the great customer service. Quick responses, helpful communication, and a clear focus on customer satisfaction really make a difference. That level of service builds trust and keeps customers coming back.

Overall, Tops and Bottoms is doing a lot right. With a few refinements, it has the potential to stand out even more in a competitive market.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

entered a raffle for Men’s Air force 1…Stadium Green

entered a raffle for Men’s Air force 1 Low Stadi Green and Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with checking out. Thanks Williams for all your help and I’m looking forward to placing more orders with Tops & Bottoms.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

I won a raffle today

I won a raffle today, and Williams reached out to me for confirmation. He treated me with respect and answered my questions in a timely manner. He was very professional and I will definitely enter more raffles in the near future.

April 24, 2026
Unprompted review

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