I absolutely adore this store. They consistently offer fair prices for their raffles and shipping your orders out. A huge thank you to Williams for promptly alerting me to claim my raffle win. It was... See more
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We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.
Contact info
3960 W Madison St, 60624, Chicago, United States
- 7734823900
- estore@topsandbottomsusa.com
- topsandbottomsusa.com
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Replied to 7% of negative reviews
Typically replies within 24 hours
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Great customer service
WILLIAM makes my shopping experience great! Forever a customer.
Williams helped me use my discount…
Williams helped me use my discount code. So that I could complete my order. Thanks a lot T@B.
Williams always coming thru with the…
Williams always coming thru with the drops. Thank you Tops and Bottoms for always getting me the drops secured.
William at top and bottom
William that works at top and bottom. He is a great person showing great customer service making sure that you get shoes that you are looking for as well as clothes that matches them very good for customers.
Quick and straightforward experience
Customer service was responsive and communication was smooth throughout the process. Checkout was quick and straightforward, and everything was handled professionally. Will definitely be shopping again soon. Thank you Williams!
Williams was very helpful
Williams was very helpful, smooth easy check out!
William was very responsive when I won…
William was very responsive when I won the raffle and helped things move very smoothly with the process 👍
Great job!!!
Was real excited for my shoes but when…
Was real excited for my shoes but when I received them they sent a 10 instead of the 10.5 I asked for... i honestly cant fit them so now their just sitting..
My purchase for my nephew shipped fast…
My purchase for my nephew shipped fast and was exactly as described, will shop again.
Easiest raffle win purchase ever
Easiest raffle win purchase ever! Williams reached out to let me know I had won and asked if I would like to complete my purchase. After verifying the phone number texting me led back to Tops&Bottoms, I was super excited. He sent me an invoice for my desired size and I was able to complete the purchase very quickly. Thank you!
I wanted a specific item and they did…
I wanted a specific item and they did their best to meet my requirements always great customer service whether online or in store love this place.
Sent a text to Williams to order a pair…
Sent a text to Williams to order a pair of Nike Air Max 95’s. Williams responded within six minutes followed by a checkout link a couple minutes later. Did not know checking out via text was possible and Williams made it very easy. Plan on doing more business with Tops and Bottoms and Williams is an asset to them. Thank you for a seamless process.
I just got the latest pair of Jordan…
I just got the latest pair of Jordan Retro 5” White Matalic”. I want to thank the associate by the name of (Williams). They were very helpful, professional and the whole process was very easy as well as quick. The Tops and Bottoms store on Madison is and has always been my number 1 go to for all the latest styles , trends in fashion and footwear.
Quick Customer Service
I recently had the chance to check out the Tops and Bottoms website, and overall, it delivers a solid shopping experience. The layout is clean, easy to navigate, and makes it simple to find different styles and products without feeling overwhelmed. The selection is strong, especially for anyone into streetwear and trending sneakers.
One thing that stands out is how user-friendly the site is. Categories are well organized, and the browsing experience feels smooth whether you’re searching for something specific or just exploring. With a few upgrades—like adding more detailed product descriptions, highlighting key selling points (such as authenticity and fast shipping), and incorporating more customer reviews—the site could become even more powerful and conversion-focused.
I also want to give a special shoutout to William for the great customer service. Quick responses, helpful communication, and a clear focus on customer satisfaction really make a difference. That level of service builds trust and keeps customers coming back.
Overall, Tops and Bottoms is doing a lot right. With a few refinements, it has the potential to stand out even more in a competitive market.
William was awesome
William was awesome! Amazing customer service and even helped get my kid a pair!
Great experience Williams helped me get…
Great experience Williams helped me get a shoe I really wanted and thought I missed out on. 10/10
entered a raffle for Men’s Air force 1…Stadium Green
entered a raffle for Men’s Air force 1 Low Stadi Green and Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with checking out. Thanks Williams for all your help and I’m looking forward to placing more orders with Tops & Bottoms.
I won a raffle today
I won a raffle today, and Williams reached out to me for confirmation. He treated me with respect and answered my questions in a timely manner. He was very professional and I will definitely enter more raffles in the near future.
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