Tops and Bottoms Reviews 

620
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers commend the staff for their exceptional helpfulness and professionalism, highlighting individuals for smooth interactions and excellent support. People appreciate the fair prices, quick order processing, and quality products, including unique or hard-to-find items. The raffle system is also a positive aspect, with successfully obtaining desired items. However, some customers noted receiving incorrect products, such as different colors or sizes than ordered. A few also experienced unresponsive customer service regarding returns, exchanges, or unreceived orders, facing difficulties in resolution or unexpected return charges.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising employees for being helpful,... See more

Product

People report positive experiences with product, often highlighting unique items, great quality, and a strong... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Order

Consumers find the ordering process to be positive, often highlighting quick completion and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely adore this store. They consistently offer fair prices for their raffles and shipping your orders out. A huge thank you to Williams for promptly alerting me to claim my raffle win. It was... See more

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more


Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Belt Shop
  4. Handbags Shop
  5. Shoe Store
  6. Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

620 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(620)

226 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Amber was very great representative of the company quick customer service very responsive. Highly recommend

March 5, 2026
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Thank you for your feedback! We're glad Amber was able to help you. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Williams was great he helped me out…

Williams was great he helped me out with my raffle win and was very attentive with questions I had on sizing. Williams is the best excellent customer service and tops and bottoms for both locations

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, obviously great product, fast ship times. T&B is wonderful.

William in particular was very helpful in quickly and effectively solving a minor issue. Happy customer here.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Tops & Bottoms & Williams

Williams was awesome. I wanted the Levi x Jordan hoodie but they didn’t have any. He went the extra mile and let me know he was able to do it. Great business!

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

Never recieved my order

Never recieved my order-- called, horrible customer service and the reciever lied on call saying it would ship the same day i called, I ordered my item 12 days ago, i look at my tracking and it still has not been updated, and shows out of stock on the item i ordered, scammers :/

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

One of the best custom service

Willams provided me some of the best customer service I’ve ever had. He was friendly, professional, and really took the time to help me find exactly what I needed. He was patient, knowledgeable, and made the whole experience easy and enjoyable. You can tell he genuinely cares about customers. I’ll definitely be back because of the great service he gave!

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

I was received a text from Rep William…

I was received a text from Rep William and he let me know I won the raffle for the just released Jordan 1 Low medium olives and it was just in time since prices have went up this morning and sold out in some places. I was eagerly able to purchase with a link that was sent by William after confirming I would like to purchase. William made it so easy to do this with his timely communication. Keep up the great work Rep William and Top and Bottoms!!!

January 31, 2026
Unprompted review

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