Disappointed with the customer service. Requested a refund as the measurements advertised of the toy received are wrong. They advised that it’s the manufacturers that advise on the measurements and wa... See more
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See what reviewers are saying
Excellent experience with Toptoys2u!! Stumbled upon an item that took my fancy instantly. It was on sale and the cheapest price anywhere. Had never heard of or used this company, but took a gamble and... See more
Very fast delivery. Item was dispatched 4 hours after order placed. Free delivery meant that the item came 2 working days after order placed - which was very fast for “free delivery” these days.... See more
Company replied
Ordered a toy I couldn't get anywhere. Cheaper than I had found it elsewhere and it was dispatched same day!! Great service as well when royal mail went on a little jolly with my package. But I had a... See more
Company details
Written by the company
Toptoys2u is a leading online toy retailer. We sell top branded toys and send them 2 u. We offer free delivery with every purchase and take great pride in our highly regarded customer service.
Contact info
Unit 19 Llandough Trading Estate , CF11 8RR, Cardiff, United Kingdom
- 03330329998
- customerservice@toptoys2u.co.uk
- toptoys2u.co.uk
3.6
Average
77 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping and service was excellent
Shipping and service was excellent. However, I have a problem. I have ordered some 80 surprise batches and I have still not found the flying pink pig that I needed. Now I am out of money, but my daugher has very many similar types:)
Could you find a pink flying pig?
Best regards, Roar
August 30, 2021
Great fast delivery and the toy quality…
Great fast delivery and the toy quality is brilliant
August 30, 2021
Easy to use website
Easy to use website, easy to order and sent delivery dates via email
August 19, 2021
Very easy to place my order
Very easy to place my order, good follow up with regards to delivery. Delivered on time. Nice company to do business with.
August 17, 2021
Excellent
Good quality product. Excellent price. Will definitely recommend to friends and family.
August 9, 2021
Excellent value and customer service
Excellent value and customer service. I will definitely be buying from them again.
July 9, 2021
Fabulous!
Toptoys2u provided an excellent service, competitive prices and quality products. Would definitely recommend 👍
April 10, 2021
Unprompted review
Great service thank you
March 24, 2021
Very pleased with all the items I…
Very pleased with all the items I purchased, the company go out of their way to give a fast and efficient service.
March 23, 2021
Very good products and quick delivery
March 8, 2021
Reply from Toptoys2u
Hi Benjamin. Thank you very much for shopping with us and for your kind feedback.
Great service
Great service, quick delivery and a lovely TY Beanie hippo. Very pleased
February 10, 2021
Reply from Toptoys2u
Hi. Thank you for the kind feedback. We really appreciate you shopping with us.
Reply from Toptoys2u
Thank you very much for shopping with us.
Excellent service and great toy however…
Excellent service and great toy however I don't understand the reason for the song
February 3, 2021
Just in time!
Just exactly what I ordered with a discount added after I ordered because I forgot to put code in and just in time for birthday as requested!!
January 23, 2021
Reply from Toptoys2u
Hi Nana, thank you for shopping with us.
Reply from Toptoys2u
Thanks Daniel.
Delivered on time well packaged
Delivered on time well packaged. Great item no issue.
January 18, 2021
Reply from Toptoys2u
Thank you for shopping with us!
Reply from Toptoys2u
Thanks for shopping with us Mark!
Brilliant service, fast delivery.
Very fast delivery. Item was dispatched 4 hours after order placed. Free delivery meant that the item came 2 working days after order placed - which was very fast for “free delivery” these days.
Bit dubious at first as Trust Pilot page was only claimed last month. I always check before purchasing items from new sites, so I looked elsewhere before purchasing. Found a good seller on Amazon for the same item which had over 12000 positive reviews - it was TopToys2U!
Seems they’ve been previously trading on Amazon marketplace and have now hosted their own website. Decided to buy directly from the TopToys2U website so that I could cut out the pesky Amazon middle man and support an independent company.
Wonderful service, fast delivery, item as described. Will return for other purchases.
January 12, 2021
Unprompted review
Reply from Toptoys2u
Hi Rosie.
Thank you for taking the time to write your very kind review. We highly appreciate you shopping with us directly on our website and we are delighted that you are happy with the service you've received.
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