Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately I purchased a defective device. Fantastic customer service and warranty processing. New device on its way. Couldn't have been any easier. This is another reason TVape is one of the b... See more
I had an old one, i enjoyed it very much, much better than bong or spliff, my last one was on its last leg so i saw yours on sale i ordered it immediately, very fast shipping. I thought the grinder wa... See more
Decent shipping time shorter then said and it also came not broken like other reviews say they do and it’s a very good e rig for the price compared to other even at 300 is better then most
Company details
- #1 of 4 best companies in Vaporizer Store
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
17-11 Progress Ave, M1P 4S7, Scarborough, Canada
- +1 855-234-8273
- cs@tvape.com
- torontovaporizer.ca
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good place for new vapes
Fast delivery, lots of update emails. Good customer service overall.
May 1, 2026
prompt service with a knowledgeable…
prompt service with a knowledgeable recommendation
June 4, 2026
Unprompted review
Worst experience of my life
Worst experience of my life. Placed an order May 23rd. Been given the run around since. They asked for my number may 26th and promised it would be shipped then. Nothing. Emailed again and they apologized said they ship it out today. Emailed again and June 1 they apologized again and said they’d ship it today and send me a pack of free pods. Well today June 3rd it still has not be shipped. Over a 100$ order. Will never deal with this company again and I don’t suggest any of you either. Have emails for proof!
June 3, 2026
Unprompted review
Reply from TVape
Dear Kennedy,
Thank you for your feedback ,We're truly sorry to hear about your experience — repeated delays and missed shipping commitments are not the standard we hold ourselves to, and we completely understand your frustration.
We were unable to locate a previous contact or order in our system based on the information available here, which makes it difficult for us to look into what happened on our end.
Please reach out to us directly at with your order number and we will prioritize your case and ensure it gets the attention it deserves.
Kind regards,
TVape Team
Great Web Site and Quick Shipping
The web site is great. It is responsive and easy to navigate. And all the informative (and funny) videos are very helpful for my purchase decisions.
Good sales to take advantage of and competitive daily pricing, plus very quick shipping! I will purchase from TVape again.
May 19, 2026
Pleasantly Suprised
Love it. I’m 70 from the old school, $0.25 each or 5 for a buck. This TVape is awesome, easyto take a toke, discreet smoking anywhere. Love it.
March 25, 2026
Thank you Nik for addressing my concern…
Thank you Nik for addressing my concern and going above and beyond, you have excellent customer service skills. a
June 2, 2026
Unprompted review
Excellent customer service from Jen S…
Excellent customer service from Jen S at T-Vape, they are very helpful. I have only good things to say about T-Vape they are reliable and have a great selection of various vapes and accessories.
June 2, 2026
Unprompted review
Great customer service the team was…
Great customer service the team was approachable and followed up with me even after my purchase.
Picked up the Proxy Core Kit and Utillian Hot Wax Axe ⭐️⭐️⭐️⭐️⭐️
May 15, 2026
Unprompted review
Great live assistance from Lisa when I…
Great live assistance from Lisa when I had some questions about the product I was looking to purchase.
May 30, 2026
Unprompted review
Made a Mistake they fixed it right away
Great service! I made a mistake on my order, and their customer support fixed it right away. Fast, friendly, and hassle-free. Highly recommend!
May 29, 2026
Unprompted review
was having a problem checking out then…
was having a problem checking out then I got a call from them and they helped me out very good customer service
May 29, 2026
Unprompted review
4th yocan vape, best one!
This is my 4th yocan vape, and best vape I've had! Magnetic top! Digital display, type c charging, low battery indicator, AWESOME VAPE!! 5 STAR ⭐⭐⭐⭐⭐
May 29, 2026
Unprompted review
Absolutely horrible
Absolutely horrible. The miss ked me in a product just to get the sell. Product was Absolutely trash and they wont do anything about it. Hand down the worst online store there is
May 8, 2026
Reply from TVape
Hello Kevin,
We're sorry to hear that you feel this way.
We take product recommendations seriously and would never intentionally mislead a customer into purchasing a product that isn't suited to their needs. After reviewing your case, we can see that the issue reported was related to a faulty heating chamber, and our team arranged a replacement for you under warranty.
While we understand how frustrating it can be when a product experiences a defect, electronic devices can occasionally arrive with a manufacturing defect or develop an issue during use. That's precisely why we have a warranty process in place and a support team dedicated to helping customers when these situations arise.
We're sorry to hear that our efforts to resolve the issue did not meet your expectations, but we appreciate the opportunity to assist and remain available should you need any further support.
Thank you for your feedback.
Best regards,
TVape Team
10/10 the shipping was fast
10/10 the shipping was fast. They called my number whenever they needed to ask something and they where so nice one of the best customer service I've had. And the peak pro 3DXL was an amazing product worth every penny
May 15, 2026
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