Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately I purchased a defective device. Fantastic customer service and warranty processing. New device on its way. Couldn't have been any easier. This is another reason TVape is one of the b... See more
I had an old one, i enjoyed it very much, much better than bong or spliff, my last one was on its last leg so i saw yours on sale i ordered it immediately, very fast shipping. I thought the grinder wa... See more
Decent shipping time shorter then said and it also came not broken like other reviews say they do and it’s a very good e rig for the price compared to other even at 300 is better then most
Company details
- #1 of 4 best companies in Vaporizer Store
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
17-11 Progress Ave, M1P 4S7, Scarborough, Canada
- +1 855-234-8273
- cs@tvape.com
- torontovaporizer.ca
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was fast and price was good
May 28, 2026
Excellent prices when compared to other…
Excellent prices when compared to other sites. Very easy and seamless process to order something. Shipping was prompt. Very happy with my purchase, would definitely buy something else from this site
May 28, 2026
Great customer service
Great customer service, took care of my issue immediately. No hassle at all. Definitely appreciate it.
June 9, 2026
Unprompted review
Warranty Claim
Jen S. was extremely helpful in processing my warranty claim. She answered my emails on a timely basis & the process was very smooth.
Thank you for a pleasant interaction and outcome.
June 10, 2026
Unprompted review
I bought the Mighty+
I bought the Mighty+. It has better tarpene and a smoking experience than the Utillian 621.
Great product. I would recommend to all.
May 25, 2026
Dangerous and poorly constructed—avoid this vape.
I experienced several severe safety and quality issues with the LITL Sneaky vape. First, hot oil leaked out of the mouthpiece while in use. It dripped down onto my leg and almost burned my hand.
When I later used standard isopropyl alcohol to wipe the leaked oil off the threads, the plastic literally melted in my hands. Isopropyl alcohol is a basic, widely used cleaner that should never destroy a device's casing like that. To make matters worse, the alcohol also dissolved the glue holding the internal electronic chip in place, completely ruining it.
I haven’t seen this product sold at any online retailer other than TVape, which speaks volumes about their poor product curation. I highly recommend avoiding this device.
UPDATE: After I posted this review, customer service reviewed my case and approved a refund in the form of store credit. Communication was professional and the issue was resolved from a customer-service standpoint.
However, my concerns about the product itself remain unchanged. The hot oil leakage and material durability issues I experienced are the reasons for my rating, so I am leaving my original review in place while updating it to reflect the resolution provided.
May 4, 2026
Reply from TVape
Dear Obada,
Thank you for sharing this detailed feedback.
We're sorry to hear about the issues you experienced with the LITL Sneaky — that's not the experience we want for any of our customers, and safety concerns like this are something we take seriously.
Our records show that our customer service team reached out to you regarding warranty support for this device, but we haven't yet received a response. Please feel free to reply at your convenience so we can get this resolved for you — you can reference ticket #225095, or reach us directly to our support team.
We'd like the opportunity to make this right.
Kind regards,
TVape Team
Quality Canadian products and great prices!
Bought my first tabletop unit Arizer XQ2. Liked it so much have picked up another one for the cottage. Much better experience (although slower) than most battery powered units.
Great company to deal with and happy to buy Canadian Products.
May 24, 2026
Great customer service and support
Great customer service and support. I am very impressed with the quickness and efficiency of the team at TVape! I have purchased from them three times and would definitely recommend. Jen in particular was especially helpful.
Thanks!
June 8, 2026
Unprompted review
Nik in customer service was a pleasure…
Nik in customer service was a pleasure to speak with - highly recommend.
June 9, 2026
Unprompted review
I bought rounded angel elbows instead…
I bought rounded angel elbows instead of 90 degree for the arizer xq2 for easier cleaning to avoid the 90 but it has a glass screen and the flower sucks through and gets into the whip hose
May 15, 2026
Smooth buying experience along with…
Smooth buying experience along with fast shipping. You guys are the best...
May 24, 2026
Great!!!!!
May 25, 2026
I bought 4 dr dabber switch 2 from…
I bought 4 dr dabber switch 2 from them.just buy a dr dabber switch2 and thank me later 🤣
May 24, 2026
Fast response and action
June 6, 2026
Unprompted review
Good place for new vapes
Fast delivery, lots of update emails. Good customer service overall.
May 1, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.