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TVape Reviews 1,490

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TrustScore 4.5 out of 5

4.6

Vaporizer Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the helpfulness, professionalism, and knowledge of the staff. Many people appreciate the quick responses to inquiries and the efficient handling of issues, often noting the personalized and understanding approach. The products are generally well-regarded, with consumers expressing satisfaction with their purchases and the overall quality. Additionally, the delivery service is consistently described as fast and reliable, with items arriving quickly and in good condition. However, some reviewers were not happy with certain products, describing them as defective or unsuitable for their intended use, particularly regarding portability and battery life. A few other people also felt that there were issues with delivery delays and a lack of clear communication regarding shipping updates. There were also concerns about the return policy being too strict and some products not being as advertised.

What people talk about most

Product

Users describe positive interactions with product, often highlighting good value for money, quality, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and prompt shipping... See more

Customer service

Customers had positive experiences with customer service, often describing it as amazing, great, and... See more

Service

People report positive experiences with service, often highlighting the quick response, clear communication,... See more

Staff

Customers consistently note positive experiences with staff, highlighting the team's exceptional helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more

Rated 5 out of 5 stars

Unfortunately I purchased a defective device. Fantastic customer service and warranty processing. New device on its way. Couldn't have been any easier. This is another reason TVape is one of the b... See more

Rated 5 out of 5 stars

I had an old one, i enjoyed it very much, much better than bong or spliff, my last one was on its last leg so i saw yours on sale i ordered it immediately, very fast shipping. I thought the grinder wa... See more

Rated 5 out of 5 stars

Decent shipping time shorter then said and it also came not broken like other reviews say they do and it’s a very good e rig for the price compared to other even at 300 is better then most

Company details

  1. #1 of 4 best companies in Vaporizer Store

About TVape

Written by the company

The TVape Advantage: Selection, Support, and Quality

Written by the company

At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Cheese sandwich

It was like eating a cheese sandwich, it was so easy to order from these guys. Great product knowledge also.

June 2, 2026
Rated 5 out of 5 stars

Unfortunately I purchased a defective…

Unfortunately I purchased a defective device. Fantastic customer service and warranty processing. New device on its way. Couldn't have been any easier.

This is another reason TVape is one of the best places to shop for a quality device backed by quality service.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

You can trust in TVape!

I have been using TVape for a while now (2 years), and their customer service is exemplary. Quick to respond to inquiries, email, and always to help, I find them one of the best online companies I've dealt with.

Nik S was amazing with my last order! His turnaround time was lightning quick and he was organized and detailed in his explanations.

I highly recommend TVape and feel they can be trusted - from order to delivery, I am confident in the service they offer.

June 13, 2026
Unprompted review
Rated 4 out of 5 stars

All good

All good , customer service really dedicated to solving a problem . Would have been 5 stars but they were out of part of my order .

May 28, 2026

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