Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Unfortunately I purchased a defective device. Fantastic customer service and warranty processing. New device on its way. Couldn't have been any easier. This is another reason TVape is one of the b... See more
I had an old one, i enjoyed it very much, much better than bong or spliff, my last one was on its last leg so i saw yours on sale i ordered it immediately, very fast shipping. I thought the grinder wa... See more
Decent shipping time shorter then said and it also came not broken like other reviews say they do and it’s a very good e rig for the price compared to other even at 300 is better then most
Company details
- #1 of 4 best companies in Vaporizer Store
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
17-11 Progress Ave, M1P 4S7, Scarborough, Canada
- +1 855-234-8273
- cs@tvape.com
- torontovaporizer.ca
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Awesome products
Awesome products, prices and support!
Lisa is the support GOAT :)
May 20, 2026
Unprompted review
The Carta 2 is simple to use, best machine EVER
The Carta 2 is simple to use, to usual temperature. It works extremely well. It also came to my door within the first 47-72 hrs. This has been THE BEST machine that I have ever used or seen that is this simple and AMAZING to use, easy to clean.
April 13, 2026
Good price and detailed info on-line
Good price and detailed info on-line. Order was shipped promptly.
May 7, 2026
I ordered 2 products
I ordered 2 products. An Arizer Extreme Q and an Arizer Air SE. The parcel arrived within a few days and was actually delivered to my door rather than to a warehouse for me to have to find and drive to, so that's a plus. The Extreme Q is a satisfactory tabletop unit that I'm happy with, so that's also a plus. Unfortunately the Air SE is entirely unsuitable as a portable device. I had to use it for a few days in order to arrive at this conclusion. Unfortunately, TVape is refusing to allow a return and is refusing to issue a refund, for that reason. They also engaged in giving me the run-a-round, in conjunction with Arizer, with both companies rejecting responsibility for the product before finally accepting it was under their responsibility - only to then reject my request for a refund on the Air SE.
Why is the Air SE a substandard product? Because it burns too much energy, requiring constant removal of the battery to charge it. I have extra 18650s, which would last for days in other devices I have, under constant use. But in the Air SE, they last for maybe 50 minutes, if that. The Air SE shuts off automatically after 10 minutes, which is barely enough time for the element to heat up sufficiently to produce vapour. So you might get 5 sessions out of one battery charge. Each session is a challenging and frustrating ordeal of babysitting the device, opening it while hot to check on the herb or replace the herb, waiting for fresh herb to heat up sufficiently, only for the session to end on its 10-minute timer. Often you get nothing off the device during that session and have to turn it back on for another session to try again. You often get nothing off of that session either, and are spending the whole session waiting for results, troubleshooting the device, changing the battery, changing the herb, adjusting the settings, etc.
Unlike most vaping devices, there's no way you can use this as a portable device which you can put in your pocket or a bag and take outside with you. Even if you bring extra batteries. It requires too much babysitting, and the element, which is partially exposed, gets too hot - it might burn through your pocket or through your bag unless you let it cool down first.
The instructions in the printed booklet and on Arizer's website are effectively useless. I had to ask AI for useful answers on how to set up and use the device.
I now have this device that I'm completely unhappy with and no plans to use.
Therefore, I have to leave this 2-star review, because the negatives outweigh the positives.
I do not recommend the Air SE if you are looking for a portable device. It is wholly unsuitable as a portable device. Avoid the product, and I would also think twice about ordering anything from TVape, since their return policy is extremely strict and unyielding. You need to be 110% sure that you want the product before ordering it.
TVape and Arizer can keep my $75, and in return, I keep the piece of junk, and leave this review instead of a positive one.
May 3, 2026
Reply from TVape
Hello,
Thank you for taking the time to share your feedback.
We’re glad to hear the order arrived quickly and that you’ve been enjoying the Arizer Extreme Q.
Regarding the Air SE, we’re sorry to hear the device did not meet your personal preferences and expectations. After reviewing the troubleshooting completed with both our team and Arizer directly, the unit was confirmed to be functioning as intended and no manufacturing defect was identified.
Portable vaporizers can vary significantly in terms of session style, battery consumption, heat-up behavior, and overall experience depending on the design and user expectations. While many customers enjoy the Air SE for its simplicity and replaceable battery system, we certainly understand that it may not suit every user’s preferred usage style.
As the device had already been opened and used extensively, we were unfortunately unable to accept it back for a return under our hygiene and used-device policy, which applies to all customers and is outlined prior to purchase.
That said, we do appreciate the feedback regarding the documentation and overall user experience, and we’ll make sure it is passed along accordingly.
We’re sorry again the Air SE was not the right fit for you and do appreciate you giving us a try.
Best regards,
TVape Team
There was a payment issue and it was…
There was a payment issue and it was handled very well and resolved very quickly.
May 19, 2026
Unprompted review
$300 down the toilet...
Bought 2 vapes, a puffco smelling horribly yet somehow unreturnable, and a utilian which broke down after a week. Unbelievable nonsense from these people...
April 27, 2026
Reply from TVape
Hello Joel,
Sorry to hear you were disappointed with your experience.
Regarding the Puffco, after you reported the smell concern our team provided troubleshooting steps, as new vaporizers commonly require an initial burn-off and cleaning cycle before first use. We unfortunately never received a follow-up response afterward regarding the outcome.
As for the Utillian, we were unable to locate a corresponding purchase or any warranty/support request related to a defective unit under your information. We also attempted to reach out multiple times but did not receive a reply.
Our team is always happy to help troubleshoot or process warranty claims when issues are reported to us directly.
Best regards,
TVape Team
Quick ordering process
Quick ordering process, shipping info is always available, Marni is awesome!
April 14, 2026
Great sales person
Nik was very helpful with all our questions and facilitated the final sale quickly and almost effortlessly. Great person to deal with!
May 19, 2026
Unprompted review
Package came in early!!
Package came in not one, but 2 days early.
Perfect service and shipping. Thanks!
May 5, 2026
I had an old one
I had an old one, i enjoyed it very much, much better than bong or spliff, my last one was on its last leg so i saw yours on sale i ordered it immediately, very fast shipping. I thought the grinder was included but its ok i really love this arizer , thank you very much
May 3, 2026
It’s taken weeks to not get my small…
It’s taken weeks to not get my small order and delivery and I’ve written an email to customer service and no one has responded. So id pretty damn disappointing since I bought a flower vape from you guys already id expect better service and communication.
May 5, 2026
Reply from TVape
Dear Devin,
Thank you for taking the time to share your feedback, and we're sorry to hear about the frustration with your delivery.
We did respond to your email within 1 business day, so please check your spam or promotions folder in case our reply landed there — we want to make sure you're not left without support.
Regarding your shipment: the envelope shipping method you selected at checkout does not include a tracking number and typically takes longer than our trackable shipping options. Your order is still within the estimated delivery window for that method, so it is on its way.
That said, if your package hasn't arrived by the expected delivery date, please don't hesitate to reach out to us at cs@tvape.com and we'll be happy to look into this further for you. We value you as a returning customer and want to make sure this gets resolved smoothly.
Kind regards,
TVape Team
Vape was on the fritz and they helped…
Vape was on the fritz and they helped troubleshoot and replaced it. Most companies would make you jump through hoops and they didn't
April 29, 2026
The online shopping experience was…
The online shopping experience was excellent in both price and assistance with the online salesperson very helpful, but the location for pick up could use some love... I do understand this is a delivery business but you let the front room get run down. Happy though overall
April 13, 2026
Order delayed over a week
Order delayed over a week. Called me three times to discuss vape colours when the first time I said whatever they had was fine. I guess good communication but very poor execution.
April 12, 2026
Reply from TVape
Dear Josh,
Thank you for taking the time to leave this feedback — and we're glad the communication came through, even if the execution fell short.
We sincerely apologize for the delay with your order, and equally for the repeated calls regarding colour options.
We're working on improving how we log and carry over customer preferences internally so this kind of miscommunication doesn't repeat itself. Your feedback genuinely helps us do that.
If there's anything we can do to make this right, please don't hesitate to reach out to us at cs@tvape.com — we'd love the chance to turn this experience around.
Kind regards,
TVape Team
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