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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, efficient service, and reliable delivery. Many people highlight the staff's helpfulness and professionalism, noting their ability to source hard-to-find parts and provide expert advice. The ordering process is frequently described as smooth, with quick responses and clear communication. However, some people were dissatisfied with issues related to order fulfillment and communication. A few customers reported receiving incorrect items or experiencing significant delays without adequate updates. There were also instances where customers felt that communication regarding shipping and order status was lacking, leading to frustration.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality and... See more

Service

Clients share positive opinions on service, consistently praising the excellent and fantastic support... See more

Delivery service

Reviewers highlight positive aspects of delivery service, often praising fast and efficient shipping, with... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and... See more

Order

Users describe positive interactions with order. Many customers praise the helpfulness of the staff in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Normally I would give Torqen 5 Star, but this time a part was missed off on my order. That said once this was pointed out to them, they did their best to rectify the situation in record time, without... See more

Company replied

Rated 4 out of 5 stars

Ordered to norway, came fast and just as expected! would def give 5 stars but i find it hard to come in contact with torqen on email, instagram and phone. Hard to see if things are in stock aswel... See more

Company replied

Rated 4 out of 5 stars

Great product when arrived although slow as it was apparently coming from America. Responsive customer service

Company replied

Rated 5 out of 5 stars

Good customer service. Good prices. Good products. Quick delivery. What more do you want ? I contacted several companies before making my purchase - many never even replied. Torqen not only repl... See more

Company replied


Company details

  1. Auto Parts Store

Information provided by various external sources

TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

584 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely great service

Absolutely great service, offered to message via WhatsApp making communication easy while I'm at work. Quick responses and able to solve my issue promptly.
Top lads

February 4, 2026
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Paul, thanks for the great review! Glad WhatsApp made things easier during work and that we could resolve your issue quickly. Appreciate the support and look forward to helping with your next order.

Kind regards,
TORQEN Customer Service Team

Rated 5 out of 5 stars

Perfect people behind the scenes

Cant beat the service ive had using these all done threw whatsapp in my case (my preference) my wheels (advan gt) evan come earlier than expected plus a free gift much appreciated will continue using these everytime i need something 👍

January 12, 2026
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Steve, thanks for the brilliant review! Glad the WhatsApp communication worked well for you and that your Advan GT wheels arrived earlier than expected. Appreciate your continued support — we’re here whenever you need us.

Kind regards,
TORQEN Customer Service Team

Rated 5 out of 5 stars

Excellent company to deal with nothing…

Excellent company to deal with nothing is to much trouble when enquiring about vehicle parts. They can obtain parts that other suppliers can not get !
I would recommend them to others .*****

January 29, 2026
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Andrew, thanks for the great review! We’re glad we could help source the parts you needed and appreciate the recommendation. Always happy to assist.

Kind regards,
TORQEN Customer Service Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, very helpful, ordered for my son and I haven't got a clue. Couldn't gave ordered without their help. Thank you

January 28, 2026
Unprompted review
TORQEN logo

Reply from TORQEN

Hi June, thanks for the lovely review! We’re glad we could help guide you through the order—always happy to assist, especially when it’s for someone else. Appreciate your kind words.

Kind regards,
TORQEN Customer Service Team

Rated 2 out of 5 stars

Didn’t keep me in the loop with…

Didn’t keep me in the loop with delivery and also didn’t respond to my email when I asked them to delay sending it onto me once the order was received from America.

January 27, 2026
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Robert, we take reviews seriously, but we’ve been unable to match this to any genuine order or communication on our system.

We requested proof via Trustpilot (order number, email address used, or any correspondence) so we could properly investigate. No evidence has been provided.

As a result, we’ve flagged this review with Trustpilot as not based on a verified transaction. If you are a genuine customer, please respond to Trustpilot’s request for information and we’ll gladly look into it properly.

Kind regards,
TORQEN Customer Service Team

Rated 5 out of 5 stars

Great service and nice personal touch

I had a great experience with NRG UK. Communication was clear and honest regarding stock and lead times, which I really appreciated.

When my order was shipped, it arrived very quickly, and everything was perfectly packed. A special thank you for the air freshener - a small touch, but it genuinely made the experience even better.

Overall, very professional service. Highly recommended.

January 22, 2026
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Fedor, thanks for the fantastic review! We’re glad the clear communication and quick delivery made a difference, and it’s great to hear the small touches were appreciated. Always here to help and look forward to next time.

Kind regards,
TORQEN Customer Service Team

Rated 5 out of 5 stars

Amazing Staff , Quick Delivery , Quality Parts

The best place to get nice high quality Nissan Parts , I have a 350z HR and is a pain to find parts short notice especially in Ireland , but these guys always got everything I need all the time . Delivery always quick and efficient, and their customer support one of the best I have ever dealt with . I would always recommend them to anyone that needs parts for their Z platform aswell as other cars .

January 20, 2026
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Cosmin, thanks for the amazing feedback! We’re really pleased we can support you with quick delivery and the right parts for your 350Z HR, even with the tight timelines in Ireland. Appreciate the recommendation!

Kind regards,
TORQEN Customer Service Team

Rated 5 out of 5 stars

Super

Super, very good, very competent people!
I really liked everything!

January 9, 2026
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Dmytro, thank you for the great review! We’re glad you were happy with the service and support. Always here to help.

Kind regards,
TORQEN Customer Service Team

Rated 4 out of 5 stars

Ordered to norway

Ordered to norway, came fast and just as expected!

would def give 5 stars but i find it hard to come in contact with torqen on email, instagram and phone. Hard to see if things are in stock aswell.

Either way i would order again.

December 23, 2025
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Christian, thanks for the review and glad your order to Norway arrived quickly and as expected!

We’re sorry to hear you had trouble reaching us — we’ve checked and couldn’t find any messages or emails from a customer named Christian in Norway. It’s possible your messages landed in Spam or didn’t come through.

For future enquiries, please feel free to contact us via any of the following:
• WhatsApp: +44 75 9913 9999
• Phone: +44 2033 888 444
• Email: sales@torqen.uk
• Instagram: @torqen

We’re always happy to help with availability checks, product advice or anything else you need. Look forward to hearing from you again!

UPDATE: We requested further information regarding a potential order with us and we haven't received any. TrustPilot couldn't very if this review is genuine.

Kind regards,
TORQEN Customer Service Team

Rated 5 out of 5 stars

Torqen

Great communication, able to source pretty much any part you could possibly want. Prompt DPD deliveries.

December 22, 2025
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Gavin, thanks for the great review! We’re glad the communication and deliveries have been spot on, and always happy to help source the parts you need.

Kind regards,
TORQEN Customer Service Team

Rated 5 out of 5 stars

great Service!!

I dealt with Adrian and he was very helpful! I told him what I needed and he done everything for me! Very helpful person and team. Will 100% use again in the future. Thank you for the support.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Cats 350z

Well…. After a lot of research I ordered some cats for my 350, not wanting the faff of changing cats for the MOT I went for the 300cell ones that should pass. They went on with no fuss at all and passed the MOT with flying colours, next day delivery I am absolutely chuffed with the service and function of my new cats, thanks Torquen 👍

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to buy from

Great communication and the items I’ve ordered that have been in stock have been sent out very quick. Specialist items that have been imported I’ve been kept updated with timescales and whereabouts. Will continue using TORQEN for future purchases to complete my 260z

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, communication and organisation was fantastic. Sourcing, exporting and importing parts was done in really timely manner. This has been one of the few purchases done over the years and glad to see they still keep high standards 👍

September 19, 2025
Unprompted review

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