Normally I would give Torqen 5 Star, but this time a part was missed off on my order. That said once this was pointed out to them, they did their best to rectify the situation in record time, without... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Ordered to norway, came fast and just as expected! would def give 5 stars but i find it hard to come in contact with torqen on email, instagram and phone. Hard to see if things are in stock aswel... See more
Company replied
Great product when arrived although slow as it was apparently coming from America. Responsive customer service
Company replied
Good customer service. Good prices. Good products. Quick delivery. What more do you want ? I contacted several companies before making my purchase - many never even replied. Torqen not only repl... See more
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Company details
Information provided by various external sources
TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.
Contact info
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, United Kingdom
- support@torqen.uk
- torqen.uk
4.5
Excellent
584 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
10/10 service
Wooow! 5* ordered some new wheels for my mustang, having ordered from America delivery took only a week from placing the order. Super fast and updated me along every step of the way. Super quick and reliable. Thank you Torqen 👍
May 28, 2025
Unprompted review
Reply from TORQEN
Hi Jack, thanks for the fantastic 5-star review! We’re pleased your Mustang wheels arrived so quickly and that you stayed informed throughout the process. Thanks for choosing TORQEN.
Kind regards,
TORQEN Customer Service Team
Great service
I can honestly say this was the best buying experience I've ever had, from the first phone call enquiring about an item I was looking to purchase till DPD delivered it to me the next day Torqen could not have been any more helpful. This is a company that you can definitely buy from with confidence. A real pleasure to deal with. Totally deserve 5 stars.
May 24, 2025
Unprompted review
Reply from TORQEN
Hi Del, thank you for the glowing review. We’re delighted your buying experience was smooth from enquiry to next-day delivery. It’s great to hear you feel confident buying from TORQEN. We appreciate your support and look forward to helping again.
Kind regards,
TORQEN Customer Service Team
Superstars
Superstars
So for years i've been wanting to get some TwinZ parts for my car, until recently the only place you could get them was in the US, which isn't helpful when you in the UK, they would ship some stuff, but the bigger items no carrier was available, i even considered arranging my own crate, but looking at costs it was a non starter.
I was about to knock the idea on the head when i saw a post about Torqen now being the official European Partner for TwinZ. So as a trial run i ordered the bigger parts i couldn't get from the US.
This took a bit longer as they are crated and shipped from Peru, but the guys kept me up to do date as to when the parts had been produced, then packed, then shipped, when they where landing in the UK, they sent me a video of then being unpacked and checked, then repacked and van'd up to me.
Im double happy with the parts and the service received from the guys at Torqen , ill be placing an order for the rest of the bits with Torqen real soon.
Like i said they are superstars ,
May 22, 2025
Unprompted review
Reply from TORQEN
Hi Darren, thanks for your detailed and positive review. We know getting TwinZ parts in the UK was tough before, so being the official European partner lets us make that easier for you. We’re pleased the tracking updates and care with your order met your expectations. Glad you’re happy with the parts and service—looking forward to your next order. Appreciate the kind words.
Kind regards,
TORQEN Customer Service Team
Best store for jdm cars
Best store for jdm cars! Unmatched prices and the service and aftermarket support is exceptional!
April 24, 2025
Reply from TORQEN
Hi Manolis, thank you so much for your fantastic review! We’re thrilled to hear you consider TORQEN your favourite JDM store. It means a lot that you value our product quality, variety, and pricing, as well as the aftermarket support and knowledge from Adrian and the team. We’re committed to keeping our recommendations spot-on and providing the best service possible. Thanks again for your support!
Kind regards,
TORQEN Customer Service Team
Very helpful and took slot of time…
Very helpful and took slot of time searching the product I was looking for thank you so much
Would definitely recommend
May 6, 2025
Unprompted review
Reply from TORQEN
Dear Customer,
Thank you for your kind review and 5-star rating! We’re really pleased to hear that you found our team very helpful and that we were able to spend the time needed to track down the product you were after.
Your recommendation means a lot to us, and we’re always here if you need anything else in the future!
Kind regards,
TORQEN Customer Service Team
Great customer service and commication…
Great customer service and commication will defineltly use again
April 25, 2025
Reply from TORQEN
Dear Rob,
Thank you for your kind review! We’re glad to hear you were happy with our customer service and communication, and we truly appreciate your intention to use us again.
If there’s anything you need in the future, don’t hesitate to reach out—we’re always here to help!
Kind regards,
TORQEN Customer Service Team
Excellent service and products from the…
Excellent service and products from the guys at Torqen. Recieved my carbon splitter, Torqen jacket and drinks container today, all excellent quality. Very pleased indeed
May 2, 2025
Unprompted review
Reply from TORQEN
Dear Nick,
Thank you for your fantastic review! We’re thrilled to hear you’re pleased with your carbon splitter, TORQEN jacket, and drinks container—it’s always great to know our products are meeting expectations in both quality and service.
We truly appreciate your support, and if there’s anything else you need, don’t hesitate to get in touch—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Reply from TORQEN
Dear Bogdan,
We’re very surprised by your review, as it is completely inaccurate and misleading.
Your order was successfully delivered on 03/05/2025 via Royal Mail (Tracking: JU007614944GB). Furthermore, you were kept updated throughout the process via WhatsApp, and at no point did we ignore your messages.
Accusing us of being “scammers” is not only unfounded but also defamatory. We are a legitimate and well-established company with thousands of satisfied customers, and we take pride in providing clear communication and reliable service.
If you believe there is still an unresolved issue with your order, we encourage you to contact us directly with full details so we can assist you properly. However, as it stands, your order has been fulfilled as agreed and confirmed by you on WhatsApp.
Kind regards,
TORQEN Customer Service Team
These guys are brilliant
These guys are brilliant. They really go the extra mile to make you feel like a valued customer, regardless of order value. Coz and Adrian are excellent!
April 30, 2025
Unprompted review
Reply from TORQEN
Dear Marcus,
Thank you for your brilliant review! We’re truly pleased to hear that you felt valued throughout your experience with us—regardless of order value, every customer matters to us.
A special thank you from Coz and Adrian as well—they’ll be delighted to know their efforts were appreciated. We look forward to assisting you again whenever you need us!
Kind regards,
TORQEN Customer Service Team
Impeccable customer service
Impeccable customer service, will go above and beyond to make sure you get the job done! Torqen has always been my go to z shop 🙂
April 25, 2025
Unprompted review
Reply from TORQEN
Dear Nikki,
Thank you for your fantastic review! We’re delighted to hear that you’ve had consistently great experiences with us and that you consider TORQEN your go-to Z shop.
We always aim to go above and beyond to support our customers and make sure everything gets done right, so it’s truly appreciated to see that recognised.
If there’s ever anything else you need, you know where to find us!
Kind regards,
TORQEN Customer Service Team
Rotary oil
The service was first class I got exactly what I payed for and fast postage.
I would highly recommend them and I'll be using there service again.
April 16, 2025
Unprompted review
Reply from TORQEN
Dear Matthew,
Thank you for your great review! We’re really pleased to hear that you received exactly what you paid for, and that our fast postage and first-class service met your expectations.
Your recommendation means a lot to us, and we look forward to helping you again with future orders. If you ever need anything, don’t hesitate to get in touch!
Kind regards,
TORQEN Customer Service Team
Excellent customer service
Excellent customer service, they even managed to track down my parcel that the Evri muppet delivered to the wrong address. Well done chaps👍❤️
April 7, 2025
Unprompted review
First class service
First class service with a part sourced quickly and competitively priced ….ultimate delivery being in advance of that indicated which was greatly appreciated due to the part being critical and the car off the road until received.
April 4, 2025
Unprompted review
Reply from TORQEN
Dear Simon,
Thank you for your brilliant review! We’re delighted we could quickly source the part you needed at a competitive price, and even more pleased that delivery arrived ahead of the expected time—especially knowing your car wasn’t drivable without it.
It’s great to hear we’ve earned your trust for future purchases—rest assured, we’ll always be here to help with whatever you need.
Kind regards,
TORQEN Customer Service Team
Great service from TORQEN
Great service from TORQEN, especially in urgent situations! They promptly sourced parts and kept good communication. Delivery can sometimes take longer, particularly for items coming from the US, and there was a minor issue with item fitment once. Overall, they’re passionate and reliable, with fast delivery and helpful advice. Would recommend for car parts!
March 25, 2025
Unprompted review
Reply from TORQEN
Dear Customer,
Thank you for your detailed and thoughtful review! We’re really pleased to hear that you value our urgent support, communication, and commitment to sourcing the parts you need—even under time pressure.
You’re absolutely right—delivery from the US can occasionally take longer due to customs or international freight delays, and we appreciate your understanding on that front. We’re sorry to hear there was a minor fitment issue on one item, but we’re glad it didn’t take away from the overall positive experience.
Your recommendation means a great deal to us, and we’re always here to help with advice or support for any future needs.
Kind regards,
TORQEN Customer Service Team
Adrian and Coz have been a pleasure to…
Adrian and Coz have been a pleasure to deal with. They spent a lot of time helping me find the right clutch and flywheel setup for my Nissan 350Z, taking the time to clearly explain all the options, benefits, and costs. They offered solid advice throughout, and I’m really happy with the decision I’ve made.
March 24, 2025
Unprompted review
Reply from TORQEN
Dear Jago,
Thank you for your brilliant review and kind words! We’re so pleased to hear that Adrian and Coz were able to guide you through finding the right clutch and flywheel setup for your 350Z.
It’s great to know you felt supported and well-informed throughout the process—taking the time to explain options and give solid advice is exactly what we aim for. We’re really glad you’re happy with your decision!
If you need anything else down the line, you know where to find us.
Kind regards,
TORQEN Customer Service Team
Reply from TORQEN
Dear Theo,
Thank you for your 5-star rating! We really appreciate your support. If you ever need anything or have any questions, don’t hesitate to get in touch—we’re always here to help!
Kind regards,
TORQEN Customer Service Team
Reply from TORQEN
Dear Corey,
Thank you for your kind words and continued support! We’re really pleased to hear that you’ve consistently received great service from us.
If there’s ever anything you need, just give us a shout—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Knowledgeable staff
Met Adrian who is the most knowledgeable guy on Zs I've met..bought the carbon evo r wing..Great product friendly staff..what's not to like..
March 8, 2025
Unprompted review
Reply from TORQEN
Dear Shaun,
Thank you for your fantastic review! We’re delighted to hear that you had a great experience with us and appreciated both the product and our team’s knowledge and friendliness.
It was our pleasure to open specially on a Saturday so you could collect your Nismo MK1 carbon fibre wing—we always do our best to accommodate our customers whenever possible.
If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
These guys are top class
These guys are top class! Very saturated market when it comes to 350z parts but these are the only people I will order from when possible! They know what they are talking about and are quick to act! Nice to deal with genuine people rather than drop ship company’s that have no product knowledge.
March 7, 2025
Unprompted review
Reply from TORQEN
Thank you for your fantastic review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our team. We take pride in our knowledge and customer service, so it’s great to know that it made a difference for you.
If you ever need anything else, you know where to find us—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Great communication and very helpful
Great communication and very helpful. Never had any issues.
February 27, 2025
Unprompted review
Reply from TORQEN
Dear Rob,
Thank you for your kind review and 5-star rating! We're delighted to hear that you've had a smooth experience with us and appreciated our great communication and helpful service.
If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
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