Normally I would give Torqen 5 Star, but this time a part was missed off on my order. That said once this was pointed out to them, they did their best to rectify the situation in record time, without... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered to norway, came fast and just as expected! would def give 5 stars but i find it hard to come in contact with torqen on email, instagram and phone. Hard to see if things are in stock aswel... See more
Company replied
Great product when arrived although slow as it was apparently coming from America. Responsive customer service
Company replied
Good customer service. Good prices. Good products. Quick delivery. What more do you want ? I contacted several companies before making my purchase - many never even replied. Torqen not only repl... See more
Company replied
Company details
Information provided by various external sources
TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.
Contact info
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, United Kingdom
- support@torqen.uk
- torqen.uk
4.5
Excellent
584 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication and helped get hold…
Good communication and helped get hold of a part I'd been previously struggling to get.
Also got a free mug and couple stickers in the box! 👍
February 25, 2025
Unprompted review
Reply from TORQEN
Dear John,
Thank you for your great review! We're glad we could help you source the part you'd been struggling to find—tracking down those hard-to-get items is what we love doing!
Glad you enjoyed the free TORQEN mug and stickers too—just a little extra to show our appreciation. If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
I would highly recommend this company
I would highly recommend this company. The mk1 golf airlift suspension i have ordered had a estimated delivery time of 5+ days from all companys listing this item. So i contacted Torqen via there whatsapp where they helped and guided me through the purchase and to top it of had the parts that I ordered at my garage ready to be installed within 2 days of purchase ! . One of the best places I have purchased from in a long time and would definitely use them again.
February 25, 2025
Reply from TORQEN
Dear Anthony,
Thank you for your fantastic review and recommendation! We're delighted to hear that we could help you with your MK1 Golf Airlift Suspension and get it delivered within just 2 days—well ahead of the usual lead times.
Providing fast, reliable service and expert guidance is what we aim for, so it’s great to know you had such a positive experience with us. We truly appreciate your support and look forward to assisting you again in the future!
If you ever need anything else, don’t hesitate to reach out—we’re always happy to help.
Kind regards,
TORQEN Customer Service Team
Brilliant customer service
Brilliant customer service. Had a great experience over WhatsApp and they kept me in the loop with everything to do with my order and provided some invaluable advice. Highly recommended!
February 22, 2025
Unprompted review
Reply from TORQEN
Thank you for your fantastic review and recommendation! We're thrilled to hear that you had a great experience with our WhatsApp support and that we kept you well-informed throughout your order. Providing valuable advice and top-notch customer service is always our goal, so it's great to know we met your expectations.
If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Top marks, would use again.
Ordered some parts from Torqen……..turns out to be quite a while ago coming to think of it…….but that’s the point of this review. Despite the delays which were no way related to these guys but instead manufacturing delays from the suppliers, I can’t knock the service I received. They did the chasing (which was good!) and I had plenty of updates. I would use again in a heart beat. This was a set of anti-roll bars from Dinan for an E39.
January 31, 2025
Unprompted review
Reply from TORQEN
Dear Brian,
Thank you for your fantastic review and for recognising the effort we put into keeping you updated throughout the process! We completely understand that delays from manufacturers can be frustrating, but we’re glad that our regular updates and chasing on your behalf made the experience smoother for you.
Your Dinan anti-roll bars for the E39 were definitely worth the wait, and we truly appreciate your patience and trust in us. It means a lot to hear that you’d order from us again in a heartbeat—we’ll always be happy to help with any future parts you need!
If there’s anything else we can do for you, don’t hesitate to reach out.
Kind regards,
TORQEN Customer Service Team
First time purchasing
First time purchasing and what a company perfect in helping me on parts and knowledge of there products. Delivery was fast ordered at 11.30am delivered next day. I am over the moon with my purchase and would recommend them to anybody who has a 350z. Many thanks Torgen and yes I will be purchasing again very soon. 10 out of 10 👍👍👍
February 17, 2025
Unprompted review
Reply from TORQEN
Dear Shawn,
Thank you for your amazing review! We're thrilled to hear that your first purchase with us was such a positive experience. Providing expert knowledge, top-notch service, and fast delivery is what we aim for, so it’s fantastic to know we met your expectations.
We’re delighted that you're over the moon with your purchase and truly appreciate your 10/10 rating and recommendation to fellow 350Z owners! Looking forward to assisting you again very soon.
If you ever need anything, you know where to find us!
Kind regards,
TORQEN Customer Service Team
370z parts
Very helpful always willing to offer advice, great service great products
February 17, 2025
Unprompted review
Reply from TORQEN
Dear Keith,
Thank you for your kind words and 5-star review! We're delighted to hear that you appreciate our support and approach. We always strive to be helpful, take the time to assist with whatever our customers need, and never push a sale—just honest advice and great service.
If you ever need anything else, don’t hesitate to reach out. We’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Poor quality torqen sports cat 350z
I bought some torqen nissan 350z sports catalytic converter. Have been fitted less than 3 yrs just failed MOT on emissions. Mechanics stated they were cracked and the welding was poor.
Very disappointed in Torquen own product.
Re you're reply
My car has never been on a track
The main part of my review is about the quality of the manufacturing.
Seeing your previous reply to negative reviews you never take responsibility for anything.
The mechanic who inspected it stated the welding was poor and it was cracked.
Maybe you should direct your time at addressing these problems?
February 17, 2025
Unprompted review
Reply from TORQEN
Dear Richard,
We find your review misleading and unfairly directed at TORQEN as a company rather than the product itself.
You purchased TORQEN High Flow Cats on 19/05/2021, and as clearly stated in the product description, these are racing/track-use only and not designed for road use or to pass UK MOT emissions tests. While some may pass, this is not guaranteed, and we make this explicitly clear at the point of sale.
Additionally, these parts came with a 2-year warranty, which expired on 19/05/2023. You have not contacted us at any point to report issues, and now, over 3 years and 9 months later, you are blaming us for wear and tear. These are high-performance components subjected to extreme conditions, and expecting them to last indefinitely—especially beyond their warranty period—is unreasonable.
Leaving a negative review against TORQEN as a company instead of the product misrepresents the situation and could mislead other customers. If you had concerns within the warranty period, we would have gladly assisted. If you’d like to discuss this further, feel free to reach out, but we stand by the quality and intended use of our products.
Kind regards,
TORQEN Customer Service Team
found Torqen the only web site able to…A job well done
found Torqen the only web site able to supply a difficult classic item and received within a week having to come from the USA
thank you torqen a job well done
February 13, 2025
Unprompted review
Reply from TORQEN
Dear Brian,
Thank you for your fantastic review! We’re delighted to hear that we could source the hard-to-find classic part for you and get it delivered within a week—even with it coming from the USA.
We always do our best to track down rare items for our customers, so it’s great to know you were happy with the service. If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Great service and Outstanding Service and Support!professional…
Great service and professional approach! The team at Torquen went the extra mile – they spent half a day searching for the part number to order the right part for me. Communication was excellent, and they were extremely helpful and dedicated. The part arrived exactly on time, just as promised. I highly recommend them and will definitely be back for future purchases!
February 13, 2025
Unprompted review
Reply from TORQEN
Dear Marek,
Thank you for your fantastic review! We’re delighted to hear that you appreciated our dedication and the effort we put into finding the correct part for you. Going the extra mile for our customers is what we strive for, and it’s great to know that our communication, professionalism, and service met your expectations.
We truly appreciate your recommendation and look forward to assisting you with future purchases. If you ever need anything else, don’t hesitate to reach out!
Kind regards,
TORQEN Customer Service Team
370Z parts
I recently purchased some rare car parts from Japan, including the Fujimura Rocket Dancer front and rear bumpers for my 370Z, and the experience was nothing short of amazing. The team at Torqen was incredibly helpful throughout the entire process, providing clear communication, detailed instructions, and top-notch customer service.
From sourcing the parts to handling the logistics, everything went smoothly, and I always felt informed about the progress. The bumpers arrived in perfect condition, and I couldn't be happier with the purchase. If you're looking for hard-to-find JDM parts and excellent service, I highly recommend Torqen. I will definitely be buying from them again!
February 8, 2025
Unprompted review
Reply from TORQEN
Dear Jeff,
Thank you so much for your incredible review! We’re absolutely delighted to hear that your experience with us was nothing short of amazing. Sourcing rare JDM parts like the Fujimura Rocket Dancer bumpers can be a complex process, so we’re thrilled that our communication, logistics, and service met your expectations every step of the way.
It’s fantastic to know that the bumpers arrived in perfect condition and that you’re happy with your purchase. We truly appreciate your recommendation and your trust in us—it means a lot!
Whenever you’re ready for your next project, we’ll be more than happy to assist you again. Thanks once again for your support, and we look forward to helping you in the future!
Kind regards,
TORQEN Customer Service Team
Ended up paying £18 import duty
January 28, 2025
Reply from TORQEN
Dear Terry,
Thank you for your feedback. We’ve looked into your order, and as this was a UK-to-UK shipment sent via Royal Mail, there should not have been any import duty applied. It’s possible the charge you received relates to a different order from another supplier.
We’d be happy to help clarify this—please feel free to reach out to our team with any details, and we’ll do our best to assist.
Kind regards,
TORQEN Customer Service Team
I've used Torqen many times for parts…
I've used Torqen many times for parts for my Nissan, Subaru, Mazda and now Suzuki - always an excellent service. Friendly and helpful if you need advice, which I did purchasing a set of RAYS from Japan. They just arrived and I am delighted.
February 4, 2025
Unprompted review
Reply from TORQEN
Dear Stu,
Thank you for your continued support and for taking the time to leave such a great review! It’s fantastic to hear that you’ve trusted us for parts across multiple cars and that our service has always met your expectations.
We’re especially pleased that you found our advice helpful when ordering your RAYS from Japan, and even more so that you’re delighted with them now they’ve arrived!
If you ever need anything else, whether it’s for your Nissan, Subaru, Mazda, Suzuki—or whatever comes next—we’re always happy to help. Looking forward to assisting you again in the future!
Kind regards,
TORQEN Customer Service Team
Long term buyer from Torqen.
Long term buyer from Torqen.
Good customer service
Good dispatch and delivery.
Is a company I relly on for years.
January 28, 2025
Reply from TORQEN
Dear Henrique,
Thank you for your continued trust and support over the years! We truly appreciate your loyalty and are delighted to hear that you’re happy with our customer service, dispatch, and delivery.
It means a lot to us to be a company you rely on, and we look forward to serving you for many more years to come! If you ever need anything, don’t hesitate to reach out.
Kind regards,
TORQEN Customer Service Team
I have used TORQEN multiple times for…
I have used TORQEN multiple times for the purchases on my build, they aren’t the cheapest around (or the most expensive) but the customer service is absolutely second to none. Also for the sake of a couple pound difference compared to some other sites the customer service, the quick delivery, the desire to help at any cost, and the time saved by them doing the hard work on what’s best for your car for if you reach out, means I will continue to use TORQEN regularly and HIGHLY recommend them. I needed a part this morning, reached out and within 2minutes they found me the part, and will be delivered the next day, Simple, easy, reliable!!!!!
February 4, 2025
Unprompted review
Reply from TORQEN
Dear Kurt,
Thank you for your incredible review and continued support! We’re thrilled to hear that our customer service stands out to you and that we’ve been able to assist with your build multiple times. We always strive to make the buying process as smooth and hassle-free as possible, so it’s fantastic to know that our quick responses, reliability, and willingness to help have made a difference for you.
We truly appreciate your recommendation and look forward to assisting you again in the future. If you ever need anything, you know where to find us!
Kind regards,
TORQEN Customer Service Team
Long waiting times
Well my order was out in 10 of November arrived end of January so not very happy, it showed as stock but it was not . It arrived so that’s that . Might was just being unlucky, I I’ll give them an other chance..
Second order placed arrived week after very good communication / check with them prior ordering the reply pretty quick.
January 27, 2025
Reply from TORQEN
Dear Charalampos,
Thank you for your honest feedback. We completely understand that a long wait for an order can be frustrating, and we’re sorry for any inconvenience caused. Some items, particularly those sourced internationally, can have extended lead times due to supplier availability and shipping logistics.
We do our best to provide accurate lead times, but unfortunately, not all products are stocked in the UK, which can sometimes cause delays. That said, we truly appreciate your patience and the fact that you’re willing to give us another chance. We’ll do our best to ensure your next experience is a smoother one.
If you ever need an update on an order in the future, please don’t hesitate to reach out—we’re always happy to help.
Kind regards,
TORQEN Customer Service Team
Mixed experienced
Ordered a piece for my car on February 2024 and it arrived after almost a whole year, not only that but once it arrived the hardware and instructions were missing from the package. I can’t say I’m totally disappointed because in the end the part arrived and I managed to install it anyway, it’s just a shame what happened with the instructions. Customer service is ok, they respond but not quickly.
January 16, 2025
Unprompted review
I would like to thank the team at…
I would like to thank the team at torquen for all their good works in helping me to keep my Nissan 350z in good condition. Thanks for helping me to source genuine Nissan parts for my car
January 25, 2025
Unprompted review
Reply from TORQEN
Dear Hartford,
Thank you for your kind words and 5-star review! We’re delighted to have been able to help you keep your Nissan 350Z in top condition. Sourcing genuine Nissan parts can sometimes be a challenge, so we’re glad we could assist in getting exactly what you needed.
Your support means a lot to us, and if you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Top Quality!
This team when above and beyond. I would highly recommend and with definitely be a returning customer.
January 25, 2025
Unprompted review
Reply from TORQEN
Dear Nadine,
Thank you for your fantastic review! We’re so pleased to hear that our team went above and beyond for you. Your recommendation means a lot to us, and we’re delighted to know you’ll be returning as a customer.
If you ever need anything, we’re always here to help. Looking forward to assisting you again in the future!
Kind regards,
TORQEN Customer Service Team
Very good first time experience!
Very good experience, better priced than anywhere I could find, responded to my queries via whatsapp even out of hours. Delivery was a bit slow but that was down to the supplier. No regrets especially considering the cost savings! Highly recommend using them :)
January 21, 2025
Unprompted review
Reply from TORQEN
Dear Matthew,
Thank you for your fantastic review and recommendation! We’re really pleased to hear that you had a great experience with us and found our pricing competitive. We always aim to be as responsive as possible, even out of hours, so it’s great to know that was helpful for you.
We appreciate your patience with the delivery delay—unfortunately, supplier lead times can sometimes be out of our control, but we’re glad you felt the cost savings made it worthwhile. If you ever need anything else, we’re always happy to help!
Looking forward to assisting you again in the future.
Kind regards,
TORQEN Customer Service Team
Avoid If Possible.
Avoid If Possible.
Charged an additional £50 after the purchase was made for delivery. This was after delivery was already paid for.
They cited it cost them more than they expected. This was for a UK delivery, not international.
This should be on the company to correctly estimated delivery. Not charge the consumer afterwards.
It also looks like this may be an illegal practise, See DeliveryLaws website for details.
March 27, 2024
Unprompted review
Reply from TORQEN
Dear Arron,
We’re disappointed to see your review, especially as we were transparent about the shipping costs and only proceeded with your order after you agreed to the additional charge.
Your order included a Megan Racing exhaust, Moog banana arms, and a Nissan interior trim. Due to the size and weight of the exhaust, it could not be safely combined with the other parts, as this would have increased the risk of damage. Additionally, your delivery address in Northern Ireland (BT postcode) meant significantly higher shipping costs for a large, heavy item.
At the time of your purchase, our website estimated shipping at £33.34, but due to the required separate shipments, the actual cost was higher. Before proceeding, we clearly communicated this to you via email, and you responded:
“Hi Coz, I’m not happy with this scenario but I will pay 50 pound today. Please provide a means to do it and I will send it today. Kind Regards, Arron.”
Only after receiving your written agreement did we proceed with the shipments, using both DPD and FedEx, covering the actual carrier charges. We were fully upfront about the situation and ensured the items were sent in the safest way possible.
We always strive to offer fair and accurate shipping costs, but larger items, especially those going to Northern Ireland, sometimes incur higher fees. We’re sorry you’re unhappy with the situation, but we acted in good faith and with your full agreement.
If you’d like to discuss this further, feel free to reach out—we’re happy to clarify anything.
Kind regards,
TORQEN Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.