Normally I would give Torqen 5 Star, but this time a part was missed off on my order. That said once this was pointed out to them, they did their best to rectify the situation in record time, without... See more
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Review summary
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Reviews shaping this summary
Ordered to norway, came fast and just as expected! would def give 5 stars but i find it hard to come in contact with torqen on email, instagram and phone. Hard to see if things are in stock aswel... See more
Company replied
Great product when arrived although slow as it was apparently coming from America. Responsive customer service
Company replied
Good customer service. Good prices. Good products. Quick delivery. What more do you want ? I contacted several companies before making my purchase - many never even replied. Torqen not only repl... See more
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Company details
Information provided by various external sources
TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.
Contact info
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, United Kingdom
- support@torqen.uk
- torqen.uk
4.5
Excellent
584 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
STAY AWAY FROM THIS COMPANY,
STAY AWAY FROM THIS COMPANY,
Absolutely shocking customer service. Items arrive damaged and by looking at the reviews it happens quite often. However when asked for a refund they refuse and take no responsibility. You would be better off ordering a knock off part from eBay than a genuine part from here as the knock off part would actually arrive in one piece and the communication between the supplier and customer would be also better, realistically this company doesn’t even deserve the 1 star they got and don’t understand how they haven’t been shut down yet.
August 21, 2024
Unprompted review
Very quick delivery of my items
Very quick delivery of my items. Even after modifications
August 19, 2024
Reply from TORQEN
Thank you, Stephen, for your great review! We’re delighted to hear your items were delivered quickly, even with changes to your order. Your satisfaction means a lot to us—thank you for your support! 😊
Amazing team at Torqen
Amazing team at Torqen, I was having difficulty finding parts (manifold) for my car without going to USA or risking purchasing online which would have left me with a very expensive bill. They sourced my part and kept me in the loop about it’s progress, unfortunately my part is rare so they had to manufacture one for me which took the best part of 8 weeks but they had a good relation with the manufacturers which eased my mind. Very easy to contact via WhatsApp and very professional friendly service throughout. Would highly recommend them to anyone even if they don’t list an item on their website, they may be able to source it!
August 21, 2024
Unprompted review
Reply from TORQEN
Thank you, Sim, for your fantastic review! We’re so glad we could help you source the manifold for your car, especially when it’s such a rare part. Manufacturing a custom piece can take time, but we’re thrilled to hear you felt reassured by the updates and our relationship with the manufacturer. It’s great to know you found our WhatsApp communication professional and friendly too. Your recommendation means a lot to us—thank you for your support and trust in TORQEN!
Woeful Customer Service
I ordered two bumpers for my Honda S2000 about 16 months ago (May 15th 2023 to be exact). Order reference: JJOGHIEBV
I didn’t receive one single order update or tracking number from the company.
They quoted 6-8 weeks for the bumpers to be delivered and then when I sent an email after 15 weeks asking where they were they said it normally takes a year. I would never have ordered them in the first place if I knew that they would take a year to come.
I received my bumpers last week which I was so excited about but there’s always a catch. And to make it an even worse experience than it already is. They delivered me the wrong bumpers after 16 months of waiting.
They have taken no accountability for the hassle and stress they have caused me and offered me no compensation or refund.
Absolutely shocking company, will never order from them again.
£1,000 down the drain and they couldn’t care less.
Stay very, very far away from Torqen if you’re going to order from there!
UPDATE:
They never got back to me after they said they would on Instagram. I can’t believe I’ve spent over £1,000 and got the wrong bumpers stuck in my garage. Torqen is a horrific company and caused me so much stress and disappointment. I wish I took legal action upon them.
August 8, 2024
Unprompted review
Torqen are the best
Torqen have been absolutely brilliant in helping me source parts for my 350zHR.
They went above and beyond to help me, they were a pleasure to deal with.
Very knowledgeable, quick responses when asking questions, I will definitely be using Torqen again.
July 3, 2024
Unprompted review
Reply from TORQEN
Thank you, William, for your amazing review! We’re delighted to have been able to help you source parts for your 350Z HR and that you found our team knowledgeable and responsive. It’s wonderful to hear we made the process a pleasure for you—your support and trust mean the world to us. We look forward to helping you again in the future! 😊
Excellent customer service!
Great selection of aftermarket car parts and superb customer service. Particularly responsive and helpful via WhatsApp; it really feels like they give you that personal touch that's usually lost in online retail!
August 3, 2024
Unprompted review
Reply from TORQEN
Thank you, Lexi, for your lovely review! We’re thrilled you enjoyed our selection of aftermarket parts and found our customer service so helpful. We’re especially pleased you appreciated the personal touch through WhatsApp—it’s something we aim to provide for every customer. Your kind words mean so much—thank you for choosing TORQEN! 😊
Really helpful went above and beyond…
Really helpful went above and beyond sorted out any problems straightaway good guys
July 24, 2024
Reply from TORQEN
Thank you, Alex, for your fantastic review! We’re so pleased to hear you found our team helpful and proactive in resolving any issues. Your kind words mean a lot—thank you for your support and for choosing TORQEN! 😊
Perfect contact and shipping
July 16, 2024
Reply from TORQEN
Thank you, Antonio, for your kind review! We’re delighted to hear you were happy with our communication and shipping. Your support means a lot—thank you for choosing TORQEN! 😊
Extremely helpful and let me knew…
Extremely helpful and let me knew everything that was going on with parts
June 24, 2024
Reply from TORQEN
Thank you, Adam, for your great review! We’re so glad you found our team helpful and appreciated the updates on your parts. Keeping you informed is always a priority for us. Thank you for your support! 😊
Top quality product
If you want a back diffuser then this is the company to go to,fast and prompt service absolutely blown away by product.looks absolute badass on my Mustang very happy with it, highly recommend torqen and big thanks to the team 👍😀
June 25, 2024
Unprompted review
Reply from TORQEN
Thank you, Chandra, for your fantastic review! We’re thrilled you’re happy with your new rear diffuser—it sounds like it’s made your Mustang look amazing! It’s great to hear you found our service fast and efficient, and your recommendation means the world to us. Big thanks for choosing TORQEN! 😊
EXCELLENT!!
great company! great customer service! high quality products!
June 18, 2024
Unprompted review
Reply from TORQEN
Thank you, Dezmond, for your amazing review! We’re so pleased you’re happy with our customer service and the quality of our products. Your support means a lot—thank you for choosing TORQEN! 😊
This company is by far one of the best…
This company is by far one of the best people I have ever used and communicated with products are spot on and the service even better, congratulations you all!!!
June 17, 2024
Unprompted review
Reply from TORQEN
Thank you, Gabi, for your amazing review! We’re absolutely delighted to hear such kind words about our products and service. It means so much to know we’ve made such a positive impression. Congratulations to you as well for being such a fantastic customer—thank you for choosing TORQEN! 😊
Responsive and really helpful
Responsive and really helpful, knowledgeable customer service. I have used them several times for parts for my 350Z!
June 10, 2024
Unprompted review
Reply from TORQEN
Thank you, Claire, for your lovely review! We’re so glad to hear you’ve found our team helpful and knowledgeable and that we’ve been able to assist you with parts for your 350Z. Your continued support means the world to us—thank you for choosing TORQEN! 😊
HORRENDOUS APPALING EXPERIENCE. AVOID AT ALL COSTS
I ordered several parts from Torqen for my car, one of which I needed urgently. I called to confirm delivery, and they assured me "100%" that I would receive my order within the specified time frame. Despite multiple follow-ups, I received only vague responses.
On May 21st, I specifically asked if my order had been shipped. They confirmed it had been shipped from the US. However, after much back and forth, they admitted their US counterpart hadn’t shipped the order until May 24th. It became clear that this company was willing to lie to cover their mistakes.
I had to find the crucial part elsewhere. Despite this, I offered a reasonable solution: a partial refund and to cancel part of my order. They insisted it had already shipped. Frustrated by slow WhatsApp replies, I called them and spoke to Adrian Cherciu, the owner of Torqen. He was one of the rudest, most unprofessional, and sarcastic individuals I’ve ever encountered. He refused to accept any fault on behalf of the company. When I pointed out that a "100% guarantee" means something is assured, he took offense and abruptly ended the conversation. His sarcastic comment, "Would you like me to take a flight to get it?" was particularly unhelpful and exemplifies their poor customer service.
I returned the part to them, and they accused me of opening it, though I had photos showing the parcel was damaged upon delivery. Despite promising a refund by the end of the day, I have yet to receive it. I have escalated the issue to PayPal and will update as the situation progresses.
RESPONSE TO THEIR REPLY.
For everyone reading this the owner of the company is very immature and unprofessional. Please see his responses on Google and Facebook to gauge for yourselves. As previously said there I won't be entertaining his pettiness. Nor will I justify replying to his blatant lies.
May 31, 2024
Unprompted review
Reply from TORQEN
Dear Vaiharan Chithrarajah,
Thank you for sharing your detailed feedback. We understand your frustration and regret any inconvenience caused during your recent experience with us. You've ordered 2 parts from TORQEN on Thursday 16/05/2024 17:12:07 after being advised on our business Whatsapp that the parts are not in stock in UK. On Friday we spoke to our supplier in USA and added these 2 parts to our order: 1 x Shift Boot Rubber and 1 x Ignition Switch. The supplier confirmed the parts are in stock and they've added to our order that will ship on Monday. It usually takes 3 days to have our orders delivered in UK. We also updated you via WhatsApp the items were ordered in USA. On Monday 9:43am you asked for an update and explained it's only Monday and we're waiting for our supplier to ship to UK. We asked our supplier again to ship Monday. We explained you that once the order arrives in UK you will get a tracking link by email to confirm your order being shipped, just like on your previous order. On Tuesday you asked for another update and again on Wednesday. We haven't received any emails from our supplier, despite chasing them several times a day and even call them. On Wednesday evening after UK working hours we received an email from our supplier apologising that they've been off sick and nobody was in the warehouse to ship to UK, therefore they will only be able to ship Thursday to UK. On Thursday morning we've updated you and apologised that the items won't arrive Friday as promissed, but immediately after the bank holiday weekend, on the next working day which was Tuesday 28/05/2024. We offered you two options: 1 - full refund, 2 - wait until Tuesday and will be shipped out for delivery on Wednesday. On Friday you asked again if we're willing to ship for guaranteed delivery for Wednesday and we agreed showing you the screenshots that 100% our order is delivered to us on Tuesday. No reply from you until Friday at 22:08 outside business hours which we didn't see until we returned to work on Tuesday. The items arrived on Tuesday and were shipped out for delivery on Wednesday as you requested, being successfully delivered on Wednesday. You called and asked to return one item, while being extremely rude and insulting. Despite that, we organised a DPD collection so there was no further cost for you. DPD picked up one item - the ignition switch on Thursday and delivered it to TORQEN on Friday. Despite you stating the item is no longer required, the original packaging was teared off and opened. We sent you a message explaining we received the item back and a refund will be done today, although you opened the original packaging. TYou simly lied to us saying we sent the item opened, obviously the tampered with the item. We explained we had CCTV in the packing area and the item was sent to you with the packaging intact. Within seconds you opened a PayPal case and left negative reviews everywhere. On your PayPal case you tried to ask for more money than the value of the item £124.45 instead of £114.26. We corrected the amount and PayPal refunded it closing the case with the following message: You've issued a refund of £114.26 GBP to Vaiharan Chithrarajah and this case has been closed.
Best regards,
The Customer Service Team
TORQEN
No guarantee on defects!
I purchased an exhaust from them and the "burnt" color of the terminals was greatly damaged simply by handling it.
I asked for a partial refund, but they said they sold hundreds of them and never had any problems, so they won't refund anything.
Well.. what answer is this?
If an item is defective there is no warranty???
Absurd.
May 22, 2024
Unprompted review
Reply from TORQEN
Dear Gio,
Thank you for your review and for sharing your concerns about the exhaust tips with burnt finish. We understand your frustration and appreciate the opportunity to clarify the situation.
The discolouration you experienced appears to be the result of using strong chemicals to clean the tips as per our communication via emails. This type of damage is not covered under our warranty, which is designed to address manufacturing defects such as weld issues, rust, and corrosion. Please note that the discolouration does not affect the usability of the product; it is solely a cosmetic issue.
We have sold hundreds of these exhaust tips without previous issues of this nature. While we strive to accommodate all our customers' needs, we cannot offer a refund for damage caused by cleaning products outside our control.
We understand this is not the resolution you were hoping for and regret any inconvenience caused. If you have further questions or need assistance with future purchases, please don't hesitate to reach out.
Best regards,
TORQEN Customer Service Manager
Outstanding service by Torqen.uk
Amazing service. It was my first time purchasing from Torqen and definitely wont be the last. Adrian was more than great; he put up with my constant follow ups and was very patient and cooperative. His dedication to find and collect all parts for my 370z Nismo MK1 wing was outstanding. His support on the technical issue I faced when I was checking out to pay for the wing was very prompt and spot on. I can never thank him enough.
May 15, 2024
Unprompted review
Reply from TORQEN
Thank you, Islam, for your wonderful review! We’re thrilled to hear your first experience with TORQEN was such a positive one and that Adrian’s dedication and patience stood out to you. Sourcing and supporting you with the parts for your 370Z Nismo MK1 wing was our pleasure, and we’re so glad we could resolve the technical issue quickly for you. Your kind words mean a lot, and we look forward to assisting you again in the future! 😊
Torqen is the only way to go! Run don’t walk!
I’ve just purchased he most beautiful carbon bonnet from Torqen. The quality of the is just perfection and it came quickly and wrapped up brilliantly. The customer service was second to none and I will be 100% using Torqen again. I’m so grateful for all their help and I’ve already recommended them to a friend! 100/10 thank you!!
May 7, 2024
Unprompted review
Reply from TORQEN
Thank you, Emma, for your fantastic review! We’re absolutely delighted that you love your new carbon bonnet and that its quality and delivery exceeded your expectations. It’s wonderful to hear our customer service made such a positive impression, and we’re so grateful for your recommendation to a friend. Your support means the world to us—thank you for choosing TORQEN! 😊
At first i had an issue where i…
At first i had an issue where i couldn't get shipping options to my address. They quickly reached out to my and was able to figure out the best shipping option to Finland! Super friendly customer service and ridiculously fast shipping!
May 5, 2024
Unprompted review
Reply from TORQEN
Thank you, Daniel, for your brilliant review! We’re so glad we could quickly sort out the shipping options to Finland and that you found our team friendly and helpful. It’s great to hear the shipping was fast too! Your support means a lot—thank you for choosing TORQEN! 😊
Great Comms and Buying Experience
I have used Torqen sporadically over the years but far more recently as I am looking to update the car. I have found the buying experiences and customer services excellent. They make contact promptly - they have shipped extremely quickly and when products need to come in they give a realistic date for shipment. The products I have fitted have been of a very high standard and I must really like them I have fitted their stickers to the car. Honestly they are one of my most favourite go to companies for mods.
March 25, 2024
Unprompted review
Reply from TORQEN
Thank you, Les, for your amazing review! We’re so pleased to have been part of your car’s journey over the years, especially now as you’re updating it. It’s fantastic to hear you’ve had excellent experiences with our service and that our products meet your high standards. Seeing our stickers on your car is the ultimate compliment—thank you for making us one of your favourite go-to companies for mods! 😊
Customer service
Customer service has been great and has greatly improved, I have had quick replies at times I didn’t expect, answering questions about products and applications and shipping etc. everything is packaged well or delivered by a courier. Some items are price match available and they’re working for their customer satisfaction
April 17, 2024
Unprompted review
Reply from TORQEN
Thank you, Jake, for your fantastic review! We’re thrilled to hear you’ve noticed improvements in our customer service and that our quick replies and attention to detail have stood out. It’s great to know you’ve had a positive experience with our packaging, couriers, and price match options. Customer satisfaction is always our top priority—thank you for recognising our efforts and for your support! 😊
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