TORQEN Reviews 584

Absolutely great experience with Torqen and would highly recommend using. I've recently bought an Invidia Cat back System for my Nissna 370z along with the Torqen Helmz test pipes. Customer service was perfect with regular updates about the orders and Adrian even managed to keep my order at the warehouse to be shipped for a time I was at home. I would highly recommend for online parts if you're after a quick and efficient way of getting parts.

Shipping time could be shorter otherwise all went well.

Placed a big order with them last year (over £3000) and still haven't received all the parts.

I was ok for one...two month delay but now is too much.
I've sourced the parts frkm elsewhere and asked now cancellation and refund for the parts not received but....no more reply.

They are very quick to answer emails before the order is placed....but, if an issue appears, you will be ignored.

Also, don't be tricked into thinking these guys have good prices! There is an other shop in the states with almost half price!

Great service great product

Easy site to use and fast shipping

Always have parts I can’t find anywhere else!

I purchased an autometer oil pressure gauge off of there website for £78.59 with the vat and postage, the next day I received an email stating that there has been a price increase, and they can not let me have it at this price. The new price would be £99 plus vat and postage, and was asked if I would like to pay the difference or cancel the order, I asked if it was in stock or would they have to order it in. They told me it would have to be ordered in, so I decided to cancel the order and asked for a refund as I could get it elsewhere cheaper. straight away. I was told I would receive a refund that day, but no refund has been issued to me, dispite numerous emails sent to them, no response, I went on there live chat and asked when I would receive my refund, and I was just fobbed off telling me I would receive it later that day, but as off 5 days later, still no refund has been issued, I have had to resort to opening a case against them through PayPal. My advice to anyone is to avoid this company a they clearly are ripping people off!

Great produce and price with fast delivery

Helped me out with gtr parts many occasions top man!

What can I say? Honestly hands down best service,communication and speed ever.
Adrian responded super quickly and efficiently to my request on a Saturday night for rare parts and sourced them in less than a week!
Highly recommended and will be back soon for more bits! Thank you

Bought a exhaust for a customer and after a week contacted them to find out a rough idea for delivery, was told they would let me know, nothing week past and contracted them again and was told it’s no longer available, I wanted a refund and was told it would be handed over to the refund team and here I am still waiting for my money which is £1350!! Can’t get through to them do not answer emails or phone calls now blocked on facebook, DO NOT USE THIS HORRENDOUS COMPANY!!! Handed over to bank to recover money, this should not be allowed to happen and should not be allowed to carry on trading

Although having to wait a while the Nismo mats are great quality and a hit with 350Z mad son

Ive ordered a few parts from this company and nothing gets delivered, ever.
Just total silence as days turn into weeks and weeks turn into months, Spring turns into Summer.
Customer service? You're having a laugh.

Good support, helped me out with order and package was good. 10/10 would recommend.

Thanks very satisfied

Great place the people there are very nice. Always ready to help. Car parts i need are alway there when i need them

All I can say is your website is very clear from placing the order to receive the order. Very fast and product in very good condition.

I’ve been using Torqen off and on for 5 years or so. Initially I purchased parts for a 350z and over the last few years a G37 convertible.
I cannot praise their helpfulness enough. Whether it’s pre purchase advice or post purchase problem solving they are always there to help.
On my recent purchase of a Revel V2 analogue oil temperature guage, once again, they contacted the American manufacturer to solve a query that I had, prior to fitting.
Very nice people. Absolutely, first class!