Normally I would give Torqen 5 Star, but this time a part was missed off on my order. That said once this was pointed out to them, they did their best to rectify the situation in record time, without... See more
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Review summary
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Reviews shaping this summary
Ordered to norway, came fast and just as expected! would def give 5 stars but i find it hard to come in contact with torqen on email, instagram and phone. Hard to see if things are in stock aswel... See more
Company replied
Great product when arrived although slow as it was apparently coming from America. Responsive customer service
Company replied
Good customer service. Good prices. Good products. Quick delivery. What more do you want ? I contacted several companies before making my purchase - many never even replied. Torqen not only repl... See more
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Company details
Information provided by various external sources
TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.
Contact info
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, United Kingdom
- support@torqen.uk
- torqen.uk
4.5
Excellent
584 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service if you need Z parts
Finally decided to give in to my mid-life crisis and got myself a 350z roadster that needed some tidying up. Torqen have been brilliant at sourcing the interior parts I've needed to restore the interior, so highly recommend for any fellow Nissan Z heads :)
October 30, 2023
Unprompted review
Great company to work with
Great company to work with. Fast and easy checkout, and shipping was even better!
December 14, 2023
Great service
Easy ordering, paired with very fast delivery during the festive period, with a quality product. Couldn’t be happier.
December 28, 2023
Doesn’t hsve the item In stock
Doesn’t hsve the item In stock , advertises pictures of wrong item , its like ordering a pizza , waiting for them to get it from Japan and 2 weeks later u get a burger , do yourself a favor , find your manufacturer closest location on Google , speak to parts , make ur life easy!
August 4, 2023
Unprompted review
Fifteen52 Tarmac wheels
Ordered a set of wheels, exteremely fast delivery coming from America to the UK. Very helpfull would highly recommend, very friendly.
September 4, 2023
Unprompted review
Reply from TORQEN
Dear William,
We're incredibly grateful for your review and are thrilled to know that your experience with the delivery of the wheels from America to the UK was a positive one. Speed and efficiency in delivery are priorities for us, and it's fantastic to hear that we met your expectations. Thank you for acknowledging the helpfulness and friendliness of our team; such feedback is immensely valuable to us. We're delighted to have your recommendation and look forward to serving you again.
Warm regards,
The Customer Service Team at TORQEN
Amazing staff fast to reply and help
Amazing staff fast to reply and help, got stuck with some engine components and they got them packaged up and sent out the same da. Nice and easy to get hold of the staff
December 17, 2023
Unprompted review
Reply from TORQEN
Dear Haz,
Thank you ever so much for your kind review. We're absolutely delighted to hear that you found our team to be responsive and helpful, particularly with your engine components. It's a priority for us to ensure smooth and efficient service, and it's wonderful to know we were able to dispatch your items swiftly. Your feedback about our team's accessibility is greatly appreciated as well. We look forward to assisting you again in the future!
Warm regards,
The Customer Service Team at TORQEN
Ordered a replacement wing for my 350z…
Ordered a replacement wing for my 350z and the team got it too me asap! So helpful and will definitely use them again!
For any of your specialist needs give them a look!
November 1, 2023
Unprompted review
Reply from TORQEN
Dear Aidan,
Thank you for taking the time to leave such a positive review. We're thrilled to hear that your experience with the replacement wing for your 350z was a great one and that you found our team to be helpful and efficient. It's fantastic to know that we were able to meet your specialist needs promptly. Your recommendation is highly appreciated and we eagerly look forward to assisting you again in the future.
Best wishes,
The Customer Service Team at TORQEN
Wouldn’t go anywhere else!
I’ve used torqen a number of times now for my 350z parts and I won’t be going anywhere else… they have a massive selection of high quality upgrades and original OEM parts. The customer service is brilliant and the communication is very reassuring IF the parts take a little while to be shipped from abroad. Thank you very much to all the team @ torqen & Merry Christmas!!
November 27, 2023
Reply from TORQEN
Dear James,
We're immensely grateful for your loyal patronage and your wonderful feedback. It's heartening to know that our selection of high-quality upgrades and OEM parts for your 350z consistently meets your needs. Our team is dedicated to providing excellent customer service, and we're glad that our communication has been reassuring, especially when there are shipping delays from abroad.
Thank you for your kind words and the festive greetings! We wish you a Merry Christmas as well and look forward to continuing to serve you in the future.
Warm regards,
The Customer Service Team at TORQEN
if you have any kind of z torqen are the best for any kind of parts
torqen are great if you have any kind of fairlady z they have every part you could ever want - i myself struggled so hard to find parts for my 240z and after speaking with Coz and the torqen team, they were able to help me get everything i need. they have now also opened a whole 240z section which i’m so glad about as finding 240 parts in the uk is so hard nowadays, couldn’t recommend these guys more thank you guys so much and if you’d like to see me install the parts i got from torqen head over to the inz4in youtube channel ❤️
December 21, 2023
Unprompted review
Reply from TORQEN
Thank you for your enthusiastic review and recommendation. It's fantastic to hear that we could assist you in finding parts for your 240z, a task we know can be quite challenging. We're delighted that our new 240z section has made this process easier for you and other Fairlady Z enthusiasts in the UK.
It's wonderful to hear about your experience with Coz and the rest of our team, and we're thrilled that we could meet your needs effectively. Also, thank you for mentioning your YouTube channel, inz4in. It's always exciting to see our products in action, and we look forward to checking out how you've installed the parts from TORQEN.
We appreciate your support and are here for any further assistance you may need.
Best wishes,
The Customer Service Team at TORQEN
They always are willing to go above and…
They always are willing to go above and beyond for their customers I’m really thankful to have such a great company helping me with parts and questions whenever I need them.
December 13, 2023
Unprompted review
Reply from TORQEN
Dear Matthew,
We are truly grateful for your kind words and positive review. It's heartening to hear that you value our commitment to going above and beyond in assisting our customers.
Your appreciation for our efforts in helping you with parts and answering your questions means a great deal to us. We strive to be a reliable and helpful resource for all your automotive needs, and it's wonderful to know we're achieving this with you.
Thank you for choosing TORQEN, and we look forward to continuing to provide you with the high level of service and support you've experienced.
Warm regards,
The Customer Service Team at TORQEN
Cancelled the order but no money back
Ordered some part for a 350z after 3 months they cancelled the order and i have been trying to get mij money back foor the past 6 months
Every time i call they wont anser the phone and they wont anser there email or whatsapp
December 12, 2023
Unprompted review
Wrong item and Ripped off
They sent the wrong item. So I returned it and was promised a refund which never came.
5 weeks later had to raise a payment dispute with bank to get the money back.
Won't be using them again.
Ripped off because I ordered a £126 Rocket Bunny part. But was sent a BMW E46 part (different size shape and mounting) that go for £8 on eBay.
November 21, 2023
Unprompted review
Reply from TORQEN
Dear Tom,
Thank you for your review. We understand your concern about the cost of the genuine Rocket Bunny part you purchased. It's not uncommon for customers to find alternative, lower-priced items online, like the ones on eBay you mentioned. However, these are often counterfeit products that don't match the quality, fitment or safety standards of their genuine counterparts.
At TORQEN, we take pride in offering only authentic products directly from manufacturers like Tra Kyoto in Japan. While we recognise that genuine parts come with a higher price tag, this is reflective of their assured quality, reliability and compliance with safety standards. It’s our belief that investing in genuine parts is ultimately more cost-effective in the long run, avoiding the potential pitfalls and safety issues associated with counterfeit items. Please be assured that the part number 17020313 you received was sourced directly from Tra Kyoto, the authentic manufacturer of Rocket Bunny products. We encourage you to verify its authenticity directly with Tra Kyoto if you have any doubts.
We regret that the situation led to your dissatisfaction and the need to involve your bank. We are taking your feedback seriously and are working on improving our processes to enhance our customer service.
We appreciate your business and hope to have the chance to better serve you in the future, providing the quality and genuine parts that are integral to TORQEN's ethos.
Warm regards,
The Customer Service Team at TORQEN
Delivery was slow and had to be chased…
Delivery was slow and had to be chased for updates . Pricing was competitive. and website was easy to navigate but let down by delivery
October 16, 2023
Reply from TORQEN
Dear Graham,
Thank you for your candid review. We appreciate your positive comments about our competitive pricing and user-friendly website.
We understand your disappointment regarding the delivery time for the Royal Purple HPS High Performance SAE 20W-50 Synthetic Motor Oil. The delay was due to the fact that both we and our UK distributor were out of stock, necessitating a shipment from the USA, which unfortunately took over two weeks. We recognise that this wait time was longer than anticipated and that it required you to seek updates, which is not the seamless experience we aim to provide.
We are continuously working to enhance our stock management and communication with customers, especially in situations where delays are unavoidable due to external factors. Your feedback is instrumental in this process, and we are committed to making the necessary improvements.
We hope that despite the delay, you were satisfied with the quality of the product upon its arrival. We value your business and would welcome the opportunity to serve you again in the future, striving to deliver a more efficient and satisfying experience.
Warm regards,
The Customer Service Team at TORQEN
Reply from TORQEN
Dear Judith,
Thank you for your positive review! We're thrilled to hear that you found our service fast and efficient.
It's our goal to provide a seamless experience for our customers, and we're glad to have met your expectations. We look forward to serving you again in the future and hope to continue providing the high level of service you've experienced.
Warm regards,
The Customer Service Team at TORQEN
People were very helpful
People were very helpful, kind and friendly in all our communications. Replying fast in and explaining every single inquiry you may encounter.
Thank you a lot guys!!
Continue your great job, hope to cooperate again soon 😁😁
September 25, 2023
Reply from TORQEN
Dear Georgios,
We are truly grateful for your kind words and delighted to hear about your positive experience with our team. Knowing that you found our staff helpful, kind, and friendly, as well as responsive and informative in all communications, is incredibly rewarding for us.
We always strive to provide clear, prompt, and friendly service to assist our customers with any inquiries they may have. Your appreciation means a great deal to us and motivates us to continue delivering excellent service.
Thank you for choosing TORQEN. We eagerly look forward to the opportunity to assist you again in the future and hope to continue meeting your expectations.
Warm regards,
The Customer Service Team at TORQEN
Good communication and fast delivery
September 21, 2023
Reply from TORQEN
Dear Lee,
Thank you for your positive feedback. We're pleased to hear that you were satisfied with our communication and the speed of delivery.
Providing prompt service and clear communication are priorities for us, and it's great to know we've achieved this with your order. We look forward to serving you again in the future and continuing to provide a high level of service.
Warm regards,
The Customer Service Team at TORQEN
Top quality service
2nd time ordering from this company. Excellent service. Great communication. Fast shipping. Every part you could ever need available. Will definitely be using torqen for all the parts I need. Couldn't fault this company at all.
September 26, 2023
Unprompted review
Reply from TORQEN
Dear Jordan,
We're absolutely delighted to read your review and learn that your second experience with us was just as positive as the first. Your kind words about our excellent service, great communication, fast shipping, and extensive range of parts are greatly appreciated.
Our team is dedicated to providing the best possible experience for our customers, and it's heartening to know that we've been able to meet your needs effectively. We're thrilled that you plan to use TORQEN for all your future part requirements, and we look forward to continuing to serve you with the same high standard you've come to expect from us.
Thank you for choosing TORQEN, and we can't wait to assist you with your next order.
Warm regards,
The Customer Service Team at TORQEN
Torqen is a very competent company that…
Torqen is a very competent company that responds very quickly. They helped me with all my orders, they were patient, very efficient and very professional. I recommend it five stars
September 14, 2023
Unprompted review
Reply from TORQEN
Dear Tristan,
Thank you for your wonderful review and the five-star recommendation. We're truly heartened to hear about your positive experiences with our team's responsiveness, efficiency and professionalism.
Your acknowledgement of our patience and competence in assisting with your orders is greatly appreciated. We strive to provide exceptional service and support to all our customers and it's rewarding to know we've achieved this with you.
We're grateful for your recommendation and look forward to continuing to serve you with the same high standards in the future.
Warm regards,
The Customer Service Team at TORQEN
Coolant filler neck
AVOID AT ALL COST!!!
Absolutely terrible I bought an item at full list price on the website then 4 weeks later still waiting for the item they contacted me and charged me extra for the item then said it would be there next day and i had to keep emailing to find out where my part was and eventually it turned up another 4 weeks later.
They don’t answer the phone.
They are unprofessional
And terrible customer service.
Appalling wait times
September 5, 2023
Reply from TORQEN
Dear Daniel,
Thank you for taking the time to provide your feedback. We are genuinely sorry to hear about your dissatisfaction with the experience you had with us.
Regarding the Toyota GT86 CSF Filler Neck order, we understand your frustration with the unexpected price change and the delay in receiving your item. The change in pricing was due to a new distributor arrangement with CSF in Europe, which was beyond our control and resulted in a higher cost than initially listed on our website. We endeavoured to communicate this to you as transparently as possible and appreciate your understanding in agreeing to the adjusted price.
We also recognise that the delivery time was longer than anticipated. Although we instructed the distributor for next-day shipping, there was an unforeseen delay on their part, for which we apologise. We understand that this, combined with difficulties in reaching us over the phone, contributed to a less than satisfactory experience for you.
We take your comments seriously and are constantly working on improving our communication channels and response times to provide better customer service. We apologise for any inconvenience caused and hope to have the opportunity to regain your trust in the future.
Warm regards,
The Customer Service Team at TORQEN
Great company with great customer…
Great company with great customer service and selection of product.
September 11, 2023
Unprompted review
Reply from TORQEN
Dear Jason,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and are pleased with the selection of products we offer.
At TORQEN, we're passionate about providing top-notch service and a wide array of choices to our customers, and it's incredibly rewarding to know that this resonated with you.
If there's anything more you need or any further assistance we can provide, please don't hesitate to reach out. We're here to help and ensure your future experiences with us are just as positive.
Warm regards,
The TORQEN Customer Service Team
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