Worst customer service ever experienced. Made an order and they have effectively stolen my money. No item sent or received. Ignoring all my email requests for further information and updates. Unab... See more
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See what reviewers are saying
I placed an order 10th March for literally 2 things. I still haven't gotten them. The thing hasn't changed status from "pending" since I placed the order. This is getting ridiculous. I've messaged the... See more
I wanted a PC only for flight simulators to be played on Virtual Reality I contacted Custom PC and after a few emails back and forth they put together a PC taking into account my suggestions and... See more
I tried to buy a cpl products, and went through the process of applying for a financed load via HUMM, but after getting approval from HUMM, CusPC did not process the order. Understandably things can g... See more
Company details
Information provided by various external sources
Custom Gaming & Business Desktop PCs & Laptops Designed to your exact specification with Lifetime Support and Next Business Day Collection & Return by Irelands Number 1 PC Manufacturer www.TORQUEGAMING.ie
Contact info
Unit C9 Enterprise Business Park, 0000, Carlow, Ireland
- 01 524 0570
- sales@torquegaming.ie
- torquegaming.ie
2.0
Poor
156 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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very quick service and helpful staff…
very quick service and helpful staff when you call
January 4, 2019
Unprompted review
Reply from Torquegaming
Thank you for your review.
Terrible customer support
One of the worts customer support, bought all the parts to build my pc at this shop, two months later had a problem with it and it was clearly a hardware problem, sent more than 10 emails asking for a replacement or even for a solution, not only they didn't offer any solutions but kept insisting on the same problem even without checking it. They didn't solve my problem until now and I'll ask for a refund soon. The prices are good but the customer service is not good
January 3, 2019
Unprompted review
Reply from Torquegaming
If you purchase components to build a PC yourself we do not offer warranty on your work.
The warranty is on each individual component only.
Our technical support staff are always available to help customers however the customer must want their help and understand the instructions being provided.
Our staff can help however you must be able to work out what the issue is and what part needs to be returned.
If you have a problem with a component you can return the item to us or to the manufacturer however you cannot return a PC to us for repair as we did not build the PC.
You must be responsible for the work you carried our which was to build a PC using components.
If you want a PC that comes with Collect and Return Warranty you must purchase a PC ( complete ) from us as we cannot provide a warranty service for your work !
Please refer to the terms and conditions associated with this order and or read the detailed replies given by our support staff to you over the last few weeks.
If you are unable to complete the PC build or repair the work you have already carried our we would recommend going to a local qualified computer repair centre.
A local repair centre will charge you between €150-€350 to build a PC if you supply the components
Highly recommend
Great customer service and fantastic product. Kept me updated at all stages
January 1, 2019
Unprompted review
Reply from Torquegaming
Thank you for your review.
More support to buyers needed
More support to buyers needed.
The Managers attitude was appalling the day I called. I sincerely hope I don’t have problems with this PC given his attitude.
On the positive, PC arrived early. Looks amazing. Dave in the call centre was extremely helpful.
***** Re your reply ******
I was not looking for telephone support regarding the status of my PC, I was looking for advice on how best to spend my budget. I spent over €1100 on just the pc , no accessories, no extras.
The manager was dismissive and rude. Terrible customer service. Dave however was very helpful as mentioned.
My fear is if there’s a problem with this PC, I will probably have to deal with the manager. He needs to look at his attitude. Customer service is a thing!
December 30, 2018
Unprompted review
Reply from Torquegaming
Our staff are always there to assist our customers. We offer support through a world class integrated system which allows us to reply to and answer all support tickets , emails and posts within a short period. This system also allows us to search and cross reference all communications which allows us to provide better support. We however do not offer telephone support with regards to giving delivery dates and we update our customers by email a their order progresses with PENDING , PROCESSING , DISPATCH emails as well as for builds SYSTEM AT BUILD STAGE and FINAL TESTING BEFORE DISPATCH. If a customer wants to see the STATUS of an order they can also log into their account so see the latest information. We however cannot provide tracking details or delivery information over the phone. On average for a build we send 7 emails over 10 days and with a component or accessory order we send up to 3 emails over 5 days. We believe our notification system keeps our customers up to date and provides vital infromation that allows them to track their orders. On top of this our carrier NIGHTLINE.ie send an email and a SMS TEXT on the day of delivery.
Ordered 2 pc bundles the monday before…
Ordered 2 pc bundles the monday before xmas. Arrived very fast. Great performance from the pc's. My boys love them. Staff extremely helpful.
December 29, 2018
Unprompted review
Reply from Torquegaming
Thank you for your review
Love my new pc
Everything went smoothly including delivery, easy to use, so far so good !!! I'm loving my christmas pressie pc
December 20, 2018
Unprompted review
Reply from Torquegaming
Thank you for your review
I ordered 2 gaming pc which my son was…
I ordered 2 gaming pc which my son was able to pick how he wanted them built from the website with no hassle at all we placed the order and were able to log in and check progress on order in build stage we were expecting it to take over two weeks to arrive and we received our order in just over a week really easy and quick service. Would and have recommended these guys and will definitely use again in the near future.
Thanks guys
👍😁
December 7, 2018
Unprompted review
Reply from Torquegaming
Thank you for your review
Excellent to deal with
December 7, 2018
Unprompted review
Reply from Torquegaming
Thank you for your review
Gaming laptop
Had a small problem with drivers when it arrived but they sorted it out over the phone no bother. Having a flawless gaming experience with the laptop I got so far. Good stuff.
November 30, 2018
Unprompted review
Reply from Torquegaming
Thank you for your review
The PC was DOA
The PC was DOA
The PC arrived not working, when I sent a descriptive request to support on what I tried and what resulted, they responded with advice to try do exactly what I described doing and to call the helpline if that didn't work.
When I called the support helpline there was only an automated message redirecting me to the support emailing service, on which someone had just told me to use this phone service.
Overall unsatisfied with the product and the support services in almost every way possible. It has mostly been a large waste of my time and saving personal time in not constructing the PC myself was the main reason I attempted to use the service in the first place.
November 26, 2018
Unprompted review
Reply from Torquegaming
Please contact sales@torquegaming.ie or visit our Help Centre.
We answer all queries within 2 hours during office hours Monday to Friday.
Your support ticket was created on Friday at 23.51 and we answered the ticket at 12.09PM on Saturday
with your reply at 09.29AM and our return reply at 11.08AM.
I understand you had an issue creating an RMA as your IP Address location was blocked.
We sent you a different link to get around this for you and it is also possible to click on the RETURNS link on the header of each page of our website
You can always call us on 01 524 0570 and speak to us from 10AM to 5.30PM Monday to Friday.
I have checked the RMA system and you have not opened an RMA
Please visit https://www.torquegaming.ie/returns and complete the RMA request
Once you do this we can send Nightline to collect the PC and once it arrives to our facility we will
examine , test , repair , and return.
Please complete and RMA and then we will then edit our reply to your review.
If you complete the RMA request this evening the collection will be on Wednesday.
Great service
Great service, fast delivery and my son it is over the moon with the purchase, he is just 13 and was saving for ages to get his gaming PC, he is so delighted he is already thinking about getting more things from you guys. Thanks again
November 21, 2018
Unprompted review
Reply from Torquegaming
Thank you for your review
Excellent customer support!
Excellent company. Delivery is fast and customer support is highly recommended. Thank you!
November 20, 2018
Unprompted review
Reply from Torquegaming
Thank you for your review
Reliable supplier and good stock
This time I bought a monitor and a few accessories. The stock choice is good. Delivery was reasonably quick, everything arrived together well packaged, and the delivery man was pleasant. Previously I bought a fast PC from them, and will use this company again when I need PCs.
November 10, 2018
Unprompted review
Reply from Torquegaming
Thank you for your review
Brilliant!
Brilliant!you order you get it no hassle and when in doubt call for product recommendations
November 8, 2018
Unprompted review
Reply from Torquegaming
Thank you for your review
Customer
Good transaction-highly recommended -good communication with members of staff-despite1box was missing the problem was resolved within 3days.
October 28, 2018
Unprompted review
Reply from Torquegaming
Thank you for your review
Sent me the wrong product
October 25, 2018
Unprompted review
Reply from Torquegaming
You have one valid order with us from the 1tth of October 2018 for the following Sharkoon SHARK FORCE MOUSE WHT - SKU: SHARK FORCE WHITE
The item you ordered with SKU - SHARK FORCE WHITE is the item we shipped to you
and which you signed for.
There is also no record of you having contacted support to report not receiving the correct item.
I have also checked the CCTV of the packed order and I can confirm that the item ordered was the item shipped.
If you want to discuss this please email sales or visit our online help centre
All items we sell have SKUs and EAN codes that are matched and confirmed when orders are shipped.
Reply from Torquegaming
Thank you for your review
100%right place
👍I recommend 100% the only suitable place to do online shopping
October 14, 2018
Unprompted review
Reply from Torquegaming
Thank you for your review
Torque Gaming are excellent
great company, very well made product, customer service top class, couldn't help enough!
BUT courier delivery abysmal, like the worst courier company on planet earth, How nightline survive is beyond me, the only words that come out of their mouths are "I CAN'T," "I DON'T KNOW," I'M NOT AUTHORISED" and yes I did report this to Torque Gaming.
October 12, 2018
Unprompted review
Reply from Torquegaming
Thank you for your review and we apologise for any issue you had with Nightline. We have used multiple couriers over the last few years in an effort to improve deliveries across Ireland and these include GLS , DPD and FASTWAY. We have found that each are lacking in different areas and this is why for the last 2 years we have been using Nightline exclusively. Because of the value of our parcels we have made Nightline agree to some strict rules which include no deliveries to neighbours , no deliveries to alternative addresses unless agreed in writing by ourselves , no drivers signing for deliveries ,etc. These rules have been put in place to improve the service however on occasions for example if a customer wants to change from a business to a home address Nightline must agree this with ourselves first. Nightline are not responsible for these rules and if one of these rules caused your issue I apologise. Nightline are not part of the UPS group and we are hoping the service will improve over the coming months. In truth the level of service from Nightline has greatly improved over the last 24 months however they are still not perfect and there is room for improvement.
We are constantly looking to improve our services and we constantly monitor the delivery options available to us in Ireland.
I am happy that we could help you and that your PC was to your expectations.
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