Tosoni Selleria Reviews 4,247

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

we purchased modello shiny plus con rotelle e maniglia and after just 2 uses the top shelf colapsed even with light use (no weight put on it) We sent a video showing the shelf with no fixings in, ju... See more

Rated 5 out of 5 stars

Very helpful, sorting out the correct size and I’m very grateful The size and fit are perfect. The delivery was on time, and safely arrived. I’m very grateful for all their help, as it was a specia... See more

Company replied

Rated 5 out of 5 stars

You went above and beyond to get me a wonderful pair of boots on short notice when I had an emergency and needed them before a big show.

Company replied

Rated 5 out of 5 stars

The communication with the shop was very good and they made sure that the size I ordered, was the size  I needed.  The order was well packaged, arrived quickly and in perfect condition.

Company replied

Company details

  1. Saddlery

Written by the company

La selleria online più grande d'Italia: con oltre 100.000 prodotti disponibili a magazzino con consegna 24/48h, Tosoni Selleria è un negozio online di articoli e attrezzature per equitazione in grado di coprire ogni tipo di esigenza. All'interno del negozio sono disponibili prodotti selezionati tra i brand leader del mercato equestre: Equiline, Pikeur, Veredus, Officinalis, Kep Italia e molti altri ancora.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The communication with the shop was…

The communication with the shop was very good and they made sure that the size I ordered, was the size  I needed. 
The order was well packaged, arrived quickly and in perfect condition.

March 30, 2023
Unprompted review
Tosoni Selleria logo

Reply from Tosoni Selleria

Thank you Karin!!

Rated 3 out of 5 stars

Returns/ changes not included

Returns or changes are not
Covered so I will not repeat because I need to change an item but I will not since it is not worth it.

March 5, 2023
Tosoni Selleria logo

Reply from Tosoni Selleria

Hi , is possible to change items if you want send us back.
staff Tosoni Selleria

Rated 1 out of 5 stars

only buy,if you are sure, the product fits

I had to resend the product. Still dont have my money back.

February 18, 2023
Tosoni Selleria logo

Reply from Tosoni Selleria

Hi

probabily your goods is not arrived more back, when they arrive we will back money immediately please send us tarcking of the goods send back.
do you have request change size before and after do you have request voucher!
now after your never reply we have cancelled voucher and send back money!!!
is not our problem

staff Tosoni Selleria

Rated 1 out of 5 stars

Worst experience ive ever had!!!

Worst experience ive ever had!!!
The order didn’t arrive on time, and when it did they didnt deliver it saying the recipient was absent and that isnt true! After calling the company and contacting the customer service many times they rescheduled the delivery, and still didnt deliver it on the day said! And i left the city and didnt get my order. I then asked for a refund since i never got the order, they said ok. Time passed and I didn’t receive the total refund! Saying that they deducted the shipping services and card services! What an experience, worst service! The fault was theirs and instead they didnt even refund the full amount! Wow.

November 20, 2022
Rated 5 out of 5 stars

Custom boots very fast

You went above and beyond to get me a wonderful pair of boots on short notice when I had an emergency and needed them before a big show.

October 17, 2022
Tosoni Selleria logo

Reply from Tosoni Selleria

Thank's a lot!

Rated 4 out of 5 stars

Great product

Great product. More expensive than in uk but needed it urgently. Good quality. Dispatch took a couple of days plus the delivery time; all in all it took a week.

September 15, 2022
Tosoni Selleria logo

Reply from Tosoni Selleria

Hi Elaine
thank you for your review unfortunately for shipments to England delivery times and shipping costs have slightly lengthened after Brexit sorry, Saturday and Sunday are not counted in delivery times so you have received the shipment in 4/5 days , excellent for England !!!!
thanks a lot again

Rated 5 out of 5 stars

Accurate & very quick

Received my order in the U.S. very quickly. It was well-packed and accurate. Will certainly shop here again

July 14, 2022
Tosoni Selleria logo

Reply from Tosoni Selleria

Thank's a lot Lisa!!!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look