TOSUMMER.SHOP Reviews 36

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their unique, refreshing, and beautifully crafted scents, often describing them as soft, elegant, and long-lasting. The delivery service is frequently mentioned as fast and timely, with items arriving in perfect condition due to careful and thoughtful packaging. Many consumers also commend the exceptional customer service, noting the team's attentiveness, helpfulness, and proactive communication, even reaching out to confirm delivery or address potential delays. However, some people were dissatisfied with their order experience, reporting issues with tracking and receiving incorrect items. A few other people also felt that the longevity of some scents was weaker than expected, and one reviewer mentioned a waxy scent they couldn't appreciate.

What people talk about most

Product

People report positive experiences with product, especially regarding fragrances. Customers praise the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the fragrances... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Order

Clients share positive opinions on order. Many customers appreciate the quick processing and shipping times,... See more

Based on these reviews

Rated 5 out of 5 stars

First time shopping with ToSummer and have to say how impressed I am with both the quick processing time and the shipping. My fragrances were packaged carefully and thoughtfully. I purchased th... See more

Rated 5 out of 5 stars

I blindly ordered 3 scents from Germany (Osmanthus, Triple Tea, Rambler Rose) and I love them all! Their scents are very nice, unique and refreshing! I even got 2 scented candles as a gift ❤️ and thei... See more

Rated 5 out of 5 stars

Had a small question about ingredients and got a friendly, helpful reply within hours. Shipping was timely, packaging elegant. Highly recommend for scent lovers who want something unique.

Rated 5 out of 5 stars

I first discovered ToSummer during my last work trip to Beijing when friends took me. I bought a stunning perfume and reed diffuser same day. I recently bought the crystal and jade bowl aroma s... See more


Company details

  1. Perfume Store

Written by the company

At To Summer Shop, we specialize in offering thoughtfully curated fragrances inspired by the East. All products are sourced through trusted official channels in China and shipped with care to customers worldwide. While we are not the official brand owner, we are long-term fragrance lovers and verified members of exclusive purchasing programs. Our mission is to make hard-to-find Chinese niche perfumes more accessible globally. We ensure careful sourcing, fast delivery, and attentive customer service. Thousands of customers across the U.S., UK, Singapore, and Australia have trusted our service — we’re proud to be a bridge between beautiful scents and the people who love them.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A wonderful experience

The team was exceptionally polite and helpful. When I ordered, I saw that there is a chance my package won't arrive in time. I reached out to the tosummer shop team after ordering and they told me they can't guarantee that it's going to arrive in time but could cancel my order if I no longer want it due to the rrisk. Instead, I see decided to have it shipped and they processed it so quickly that it found its way to me in time.
Thank you very much again, you made my day! I am certain I will return as a customer.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

I love them!!!

I blindly ordered 3 scents from Germany (Osmanthus, Triple Tea, Rambler Rose) and I love them all! Their scents are very nice, unique and refreshing! I even got 2 scented candles as a gift ❤️ and their customer service is super nice and fast too! Highly recommend if someone is unsure about ordering from overseas.

January 20, 2026
Unprompted review
Rated 4 out of 5 stars

Original item sent did not match item photos on the web page of item

I appreciate that they sent me a replacement that matches the photo of what I ordered, but I didn't like that the root of the problem was never addressed – why was the first perfume which they sent, which they claimed was the extrait de parfum of the Eastern Philosophy Edition I ordered, packed in identical packaging to the normal Void EDP?

January 3, 2026
Rated 5 out of 5 stars

Great customer service

Great customer service! Attentive, thorough, and so kind — honestly the customer service made my experience and I will definitely be returning as a customer in the future.

December 28, 2025
Rated 5 out of 5 stars

Pleasantly surprised!

First time shopping with ToSummer and have to say how impressed I am with both the quick processing time and the shipping. My fragrances were packaged carefully and thoughtfully.

I purchased the limited edition Autumn Trio and a full bottle of Triple Tea. Each of these fragrances are beautiful, soft, unique and well blended. I love them so much more than I expected to and ended up ordering a second Autumn Trio and a full size bottle of Moonlight Whisper, which is one of the fragrances included in the 10ml trio pack.

I highly recommend giving ToSummer fragrances a try!

October 22, 2025
Rated 5 out of 5 stars

Highly recommend

I didn't know anything about this brand but came across it on instagram and noticed they had a scent using the flower my aunt was searching for since I was a child. I had to immediately get it and was pleasantly surprised how quickly it arrived. Thank you to summer team!

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional fragrance and customer support

I had a wonderful experience with To Summer shop! Their customer service is truly exceptional—friendly, attentive, and incredibly thoughtful throughout. The fragrances are beautifully crafted, with elegant notes that linger just right. It’s rare to find a brand that combines quality products with such genuine care. Highly recommend!

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Website was easy to use

Website was easy to use, perfumes shipped safely and delivered within a week and a half! No issues with product, good customer service communication!

September 17, 2025
Rated 5 out of 5 stars

Great customer service

Great customer service! Reached out to me to ensure my order was in fact delivered the day I received it. The perfumes smell absolutely amazing and niche which I love! I will be repurchasing.

August 7, 2025
Rated 5 out of 5 stars

I ordered a bottle of Triple Tea and I…

I ordered a bottle of Triple Tea and I am SO happy I did :) One of the best tea fragrances out there! Shipping was so fast, and the customer service is top notch. They even sent me an email to make sure it was delivered. Thank you so much for making my experience here so pleasant :) I’m excited to order more!

July 2, 2025
Rated 5 out of 5 stars

Impressed customer service

The response was very prompt, and they even sent a follow-up email to confirm delivery after package arrived- a level of service you don’t often see with other stores.

June 1, 2025
Unprompted review

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