Totally Wicked USA  Reviews 

4,653
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Wicked service (in a good way)! I've been a customer since 2011 and I have never been disappointed not even once. From their fast delivery to their customer service. Way to go!

Rated 5 out of 5 stars

Great customer service. FedEx left package on front door. Got home but package missing. Call Totally Wicked & they sent a replacement order while they investigated. FedEx delivered to wrong address. N... See more

Company replied

Rated 5 out of 5 stars

Often times, it's not the product, but the people providing that product who earn our business. One person did that for me. My mod came defective. The fire button was "off". It looked like the man... See more

Company replied

Rated 4 out of 5 stars

Did have a tiny problem with a shipment but the service and speed of fix was awesome. Have used th company for a while and never before had any problem. Sure they are super busy with liquidation so... See more

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Information provided by various external sources

Hello and welcome to Totally Wicked (TW). At the heart of our business is our customers. Without you, we have no business. While all businesses will be equally as effusive about the importance of their customers, the delivery on this intent often fails to live up to the expectation this focus suggests.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(4,653)

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Rated 5 out of 5 stars

No Better place

No matter where I have gone and what I've needed, I've never had better, more consistent service and recommendations from any place! Totally Wicked has been my #1 for nearly 5 years and counting.

March 21, 2019
Unprompted review
Rated 5 out of 5 stars

Awesome

Y’all have been great all the time you were in the states! Hopefully, if things change and they get smart here, you will come back!

March 21, 2019
Unprompted review
Rated 3 out of 5 stars

Unfortunate goodbye

It’s been great doing business with Totally Wicked unfortunately I’m told they’re getting out of the US market.

March 17, 2019
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Hi

Thank you for the kind words and you are correct that we are closing the US website down. However, you will still be able to buy your e-liquid and accessories online from The Electric Tobacconist who will be our official distributor in the US . They are already stocking our Titan e-liquid and more will be available very shortly. Naturally, while we still have stock or the end of the month you can buy at TotallyWicked.com

Lisa
Head of E-commerce

Rated 4 out of 5 stars

Did have a tiny problem with a shipment…

Did have a tiny problem with a shipment but the service and speed of fix was awesome. Have used th company for a while and never before had any problem. Sure they are super busy with liquidation so very forgiving. Customer service always A One. Will miss them

March 15, 2019
Unprompted review

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