Total Moving Solutions Reviews 

555
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and incredibly supportive throughout the moving process. Many highlight the excellent communication, with team members providing clear guidance, promptly answering questions, and offering reassurance. People found the service to be smooth, stress-free, and great value, often noting competitive and transparent pricing. However, some customers also noted issues with the delivery service. These included instances where moving vans did not show up, items arrived later than expected, or shipments appeared to be mishandled, leading to damaged goods.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, describing it as faultless, professional, and smooth from... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the seamless and... See more

Price

Consumers find price to be positive, with many reviewers highlighting that the cost was reasonable,... See more

Customer service

Users describe positive interactions with customer service, highlighting the high level of service, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, Christian and his team took the stress out of moving from Belgium to the UK. We had quite a short deadline to get things organised and no idea where to start or what was involved... See more

Company replied

Rated 5 out of 5 stars

Brilliant company, From start to finish. I emailed a enquiry for a move from UK to Netherlands, and I was given Christian as my coordinator, and he was great, he advised me what I needed to do, and... See more

Company replied

Rated 5 out of 5 stars

Company are excellent, from beginning to end. They are proactive and professional. Price was excellent and found everyone we dealt with friendly and helpful, particular mention to Christian. We’ve m... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Steve at TMS was super helpful and made a stressful big international move very smooth. The tips and support I got was fantastic. The price was reasonable a d worth every penny. Eve... See more

Company replied


Company details

Written by the company

Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands. All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies. Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI). With the partnerships we have, we have the flexibility to overcome any issues which could arise, giving clients peace of mind and reassurance when booking with Total Moving Solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

555 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(555)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with TMS

Great experience with TMS. Two moves carried out from London- one to Switzerland and one to Wales. Very well organised and highly efficient- all went smoothly without any fuss. Scott was very professional and easy to deal with. Highly recommended.

July 7, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thanks for the great review, Ian.

I am thrilled that you have been happy with the service for both removals and pleased with the customer service provided by Scott too.

Thank you again for you business.

Many thanks,

James



Rated 5 out of 5 stars

International move

Scott was very helpful, supportive and friendly. He kept me updated with the whole move from the day they collected up till after the delivery.
The Movers they used where also helpful and friendly. Definitely recommend them 👌
Thank you

June 5, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thank you for the great review, Mary.

It was a pleasure to be able to assist you with your removal from the UK to Portugal.

Wishing you all the very best and thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

I can’t recommend TMS highly enough

I can’t recommend TMS highly enough. They moved our stuff to Ireland in May 2024 and moved it back to Canterbury in June 2025. From the staff at the TMS office to the Northern Irish based removal guys everyone was a pleasure to work with: helpful, friendly and very professional. They’ll also very good with giving updates. And no problem is a problem for these guys! We had a delay between leaving Ireland and being able to move into our house and Christian reassured me and organised storage. Then when there was a potential further delay he helped me to have a Plan B in place. We’re not moving anymore! But if we were, we would definitely use TMS again.

June 18, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thanks for the kind review, Eddie.

So pleased to hear how happy you have been with the service and it is always fantastic to work with repeat customers.

Thank you again for trusting us with your removals and should you have any future removal requirements, always here to assist.

Wishing you all the very best and thanks for the recommendation.

Many thanks,

James

Rated 5 out of 5 stars

Stress free

TMS turned one of life's most stressful experiences (moving house) to an absolute breeze.
My case manager was an absolute star! Not only was he friendly and personable, but he was quick when responding to any questions and kept me informed throughout. As there were hiccups between selling and purchasing, TMS accommodated changes when they arose.
The bonus being TMS reasonable prices!

A shout out to the lovely collection and delivery guys. Very friendly, quick workers and must be masters of Tetra puzzles. They treated my stuff with utmost care. Thank you.

June 15, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thank you for the great review, Sandra.

I am thrilled to hear how happy you have been with your removal from Ireland to South Wales. Also that you have felt the removal was a stress free process.

Wishing you all the very best in your new home.

Many thanks,

James

Rated 5 out of 5 stars

Made moving easy

Total Moving Solutions made moving so easy and nothing was too much trouble for them.
Any questions that I had were answered with great detail and they reply with emails very quickly
Collecting the furniture and boxes from the house was done so quickly and professionally as was delivery to our new home, again nothing was too much trouble for the lads collecting and delivering and I can not speak highly enough of them.

May 14, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thanks for taking the time to leave a review, David.

It was a pleasure to be able to assist you with your removal from Henley on Thames to Dublin.

Wishing you all the very best in your new home.

Many thanks,

James

Rated 5 out of 5 stars

Great service

Great service. Very responsive team especially Steve. Everything landed on time with no damage. Very happy with the service provided. Would definitely recommend! Also the team was accommodating when the time of collection has changed!

June 3, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thank you for the great review, Klaudia.

I am pleased to hear how happy you have been with the service provided and really appreciate the recommendation.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Highly recommended

I highly recommend using TMS for your move. We recently moved abroad from the UK in a very busy time for us where there was a lot of uncertainties. In addition to being the best quote we received, they delivered high quality customer service. A special thanks to Christian from TMS who supported us along the way and gave us peace of mind regarding the collection, storage and delivery of our belongings. Great communication and responsiveness throughout.

May 27, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thanks for the great review, Camille.

Thrilled to hear how happy you have been with the service and really appreciate you taking the time to leave a review.

Thank you for the recommendation.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

An amazing Team that delivered a…

An amazing Team that delivered a service flawlessly. Communicated every step of the way and responded to all queries they same day, if not with in the hour!
I highly recommend, and should I move again.... I would not hesitate in using them again.

May 12, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thank you for taking the time to leave a review.

I am so pleased to hear that you have been happy with the service provided.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Excellent service

Excellent service, communication and responsiveness for our large shipment from UK to UAE. Scott was particularly very helpful with all our questions. Delivery was smooth with everything intact as it was packed. We’re very happy with the service.

The delivery team was also prompt and thorough. They helped with unpacking most of the boxes.

May 10, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thank you for taking the time to leave a review, Nitin.

Great to hear you have been happy with the removal service and also customer service provided by Scott, your Move Manager.

Wishing you all the very best in the UAE.

Many thanks,

James

Rated 5 out of 5 stars

Moving from Dublin to the UK

TMS recently moved our furniture from Dublin to the UK. The whole procedure was handled in a professional, value for money, manner. From the first contact to the safe arrival, communication was excellent. I knew exactly what was happening and when. Very reassuring when shipping your furniture. After several quotes, we found their cost was very competitive and good value. From Scott in the office, to Michael, the delivery driver, everyone was helpful and professional. Would highly recommend.

April 15, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thanks for the great review, Kay.

Thrilled you have been happy with the service provided.

Thank you again for your business and wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Great comms

TMS always kept me up to date with what was happening. Offered the best price and I'm happy to have gone with their offer. A really friendly bunch who know how to look after their customers.

April 15, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thanks for the lovely review, Sally.

I am pleased you have been happy with the service provided and also the communication throughout the process of your removal.

Wishing you all the very best in Bath.

Many thanks,

James

Rated 5 out of 5 stars

TMS are very professional and friendly…

TMS are very professional and friendly and the service went very smoothly from start to finish. We relocated from South Wales to Madeira, Portugal into a 4th floor apartment. They organised everything brilliantly, and their Portuguese agent and delivery went exceptionally smoothly. I cannot recommend them enough, because they made an international relocation, which could have been stressful, a seamless experience. We tried a couple of companies before them, who underperformed, and luckily, we found a gem in TMS Ltd 👍

April 15, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thanks for the fantastic review, Wendy.

We are thrilled that you have been happy with the service provided.

Wishing you all the very best in Portugal and thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

We recently moved from the UK to Spain

We recently moved from the UK to Spain, and I can't recommend Christian and the Total Moving Solutions team enough. From our first interaction, Christian was incredibly helpful, responsive, and attentive to every detail. He ensured that the entire process was smooth and stress-free.​

Christian's professionalism and dedication made a potentially daunting international move feel effortless. He was always available to answer our questions and provided clear guidance throughout. Thanks to his meticulous planning, our belongings arrived safely and on time (took 5 business days for the items to arrive!)

If you're considering an international move, look no further than Christian and TMS. Their exceptional service and commitment to customer satisfaction are truly unmatched.

April 14, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thank you for the great 5* review, Andres.

It is always brilliant to receive such positive feedback and I have shared your kind words with Christian.

Wishing you all the very best in Spain.

Many thanks,

James

Rated 5 out of 5 stars

Great Service

Great communication with James from booking to the lead up and on the day. I had a great group of guys who were very friendly and polite and good fun. They were super efficient and handled my items with care.
I couldn't be more happy with the service I received and recommend TMS highly

April 4, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thank you for the great review, Sarah.

It was a pleasure to be able to assist you with your removal.

I really appreciate you taking the time to leave a review and for the recommendation.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Good communication with good info on…

Good communication with good info on potential shipping dates for an international move. Christian called me regularly to update me on proceedings and in the end the move went very well with a professional crew. Top marks.

April 2, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thank you for the great review, Steve.

I have shared your kind words with Christian who was your Move Manager.

Wishing you all the very best in Cork.

Many thanks,

James

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, they managed my move from uk to thailand seamlessly keeping me informed every step of the way, they had been recommended to me by others who had done the same move. Always contactable and responded straight away to any queries. Price was very competitive compared to others , not the lowest price but their professionalism was the best of any other quote I received

March 22, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thank you for the great review, Jeffrey and Marian.

I am thrilled to hear how happy you have been with the removal service to Thailand.

Wishing you all the very best and please do not hesitate to contact us again in the future, should you require further removal services.

Many thanks,

James

Rated 5 out of 5 stars

Huge thanks to Christian and the team…

Huge thanks to Christian and the team at TMS for their professional, knowledgable, friendly approach to all aspects of my move from Ireland to UK.
Excellent communication at every stage and reassuringly fair, flexible and supportive in their advice and guidance. I would definitely use the company again and would recommend them without hesitation.

March 20, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thank you for the great review, Kay.

I have shared your kind words with Christian, your Move Manager.

Wishing you all the very best in your new home.

Many thanks,

James

Rated 5 out of 5 stars

Very professional

Very professional, followed up all the way to make sure shipment arrived safely at destination.

March 21, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thanks for the great review, Shayesteh.

I am pleased you have been happy with the customer service from Christian, your Move Manager.

Wishing you all the very best for the future.

Many thanks,

James

Rated 5 out of 5 stars

Second time using and remains a great service.

We used them in 2024 to ship mixed load out to the Azores. At the time I'd no experience and picked a local company with good reviews. Its always a worry doing something like this for the first time and shipping to Azores is not direct. All went very well. Used again this year and its been another very good experience. I have absolutely no qualms reccomending the team. Great service throughout. Give them a go. 👍🏻

February 18, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thanks for the great review, Joanna.

I am always thrilled to hear that we have return customers using our removal services.

Really appreciate you taking the time to leave a review and thank you for your business.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

10/10 experience! Thank you TMS!

Can’t recommend this company highly enough! From start to finish Mike & the team made everything as easy as possible for us from our move from England to Portugal.
Our experience with TMS was seemless.
The communication, kindness, price & service couldn’t be beaten. We initially went with TMS because out of all the quotes we received Mike was the only one to physically phone us to have a chat with us about our move. We really appreciated it. The collection was fabulous, and they even collected 2 extra items for me that I had, in the stress of the move, forgotten to inform Mike about! The way they packaged our items was exceptional too. Delivery was 10/10. Communication throughout was 10/10. Honestly if you’re reading this and stressing about who to pick don’t bother looking anywhere else, just book with these guys! You will thank yourself!
Thank you Mike & the team we really appreciate you guys!

March 6, 2025
Unprompted review
Total Moving Solutions logo

Reply from Total Moving Solutions

Thank you so much for taking the time to leave a review.

I am thrilled to hear how happy you have been with Mike your Move Manager and the service provided.

Wishing you all the very best in Portugal.

Thank you again for your business.

Many thanks,

James

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look