Total Moving Solutions Reviews 

Can't thank Mike and the team over at TMS enough.
Great service from start to finish and would have no hesitation using them again.
Attention to detail is what we wanted and attention to detail is what we got.
10/10

Mike was excellent. Made it so easy with everything from the start, organizing the move from London to Melbourne. I would absolutely use his services again. Literally had no issue the entire time. Thanks very much!

I wanted to take a moment to express my sincere gratitude for your outstanding assistance with my recent move to Ireland. From our very first conversation, you were incredibly helpful in understanding my specific needs and providing me with an accurate estimate of the volume of my belongings. Your advice on packing and the types of boxes to use was also invaluable in ensuring that my items were properly protected during the move.

Furthermore, I was extremely impressed with the professionalism and courtesy of the collection and delivery teams from TMS. They handled my belongings with great care and respect, which provided me with peace of mind throughout the entire moving process.

I would not hesitate to recommend you and TMS to my friends and family in the future. Thank you again for making my move such a smooth and stress-free experience.

I have given these people plenty time to make this right, but it's been over a month since I gave them my feedback and they told me they would get back to me and they still haven't, so now it's review time.

Hired this company because of pretty good reviews and prices.
They don't actually handle the moving, they hire a different company to take care of this, in my case Mackenzies Removals and Storage, which makes the reviewing hard as it's hard to know who's responsible for what. But even if it's the customer they hired that messed up, TMS is ultimately responsible as they are the ones that chose them.
At the end of the day, as a customer I was not happy because what I value highly is good communication and them being careful with my belongings and they failed on both.
It took three weeks from pick-up to delivery which was fine as it had been agreed on. What was not fine is how they kept my stuff in a cold place most or all of this time so the contents in my boxes were all damp and cold when I got them. Many of the boxes were scratched. Out of the furniture in this move, some were also scratched.
Communication was also not good as instructions I had given were not passed on to the company they hired. And there was other miscommunication as well.
I'll give them 2 out of 5 because I've heard horror stories far worse and nothing was badly damaged, but they will not be my first choice next time.

EDIT: Here is my reply to the company's response below.
Boxes. These had good reviews on Amazon. 4.3 out of 726 ratings. Not as good as Total Moving Solutions have here, but they are likely not trying to compensate customers in exchange for removing negative reviews, like Total Moving Solutions do, to maintain such a strong average rating. Of course you can find negative things in these reviews if you cherry pick.
I saw with my own eyes how reckless your sub contractor was with these boxes and furniture. Having them packed professionally wouldn't have changed this. They also put a tv bench together with material that didn't even belong to that bench, using two pieces of wood for the back of that bench when there should have been one.

Communication. If only this was just about the dismantling of furniture. Unfortunately, there were more examples. We had agreed on a 3 week from pick-up to delivery. Four days later I get a call saying my things are ready for delivery in Dublin. While I'm still in London and can not change plans on such short notice. So we had to stick to the 3 weeks as originally agreed on.
As for instructions I had given they were not in the final agreement, so I had to insist on them being put there. They were, but in the end they were not passed on to the crew and as a result, I had to point this out to the crew and had to deal with them being disgruntled and rushed as this increased their workload compared to what they were expecting.
When I shared my experience with Total Moving Solutions, I was told this would be looked into. After 4 weeks of hearing nothing, I went ahead and placed this review. Then all of a sudden I hear back on the same day, being told that the reason I hadn't heard back was because TMS hadn't heard back from the sub contractor. I can understand this reasoning, but at the same time I see it as another case of poor communication between TMS and their sub contractor. I was then offered £150 from TMS as a gesture of goodwill, which had been more than fair if I had been offered that initially, but this offer only came after I had left a negative review and was made on the proviso that I removed all negative reviews which I was not interested in as I think it's important that users here to get to see all experiences with companies, both good ones and not so good ones.

EDIT 2: Just updating my review was never brought up. I was told to delete it and sign an agreement to get the £150 you offered. This is not something I wanted to do for reasons already explained.

First off, Many thanks to Christian and his fantastic team for making the move as easy as possible for us

TMS handled all the hard work for us, sorting out all the paper work for the move, only requiring a bit of information from us here and there and a check and signature

The moving team were great guys and also very funny which helped when an inconsiderate neighbour decided to have a go at them (for parking their truck in our parking area) , but they soldiered on regardless and provided a great service taking care of all our goods

TMS came out head and shoulders above the competition price wise as well being roughly £1000 cheaper while providing the same service (this was a country move which should be taken into consideration)

Once again many thanks to Christian and his team for helping us with this move

Scott and his team were extremely helpful with moving some items from a deceased estate in the UK to Australia. They kept me informed the whole way through and all paperwork was in order for a smooth clearance through customs. I have no hesitation in recommending them.

We’ve had a seamless and very positive experience with TMS. Christian was super helpful (and patient!) and helped us navigate our move abroad to Europe with ease and confidence. The shipment arrived incredible fast with nothing damaged or missing. What could have been a stressful move turned out to be the easiest move we’ve ever done! Highly recommend Christian and TMS, you can feel 100% confident they will give you the best service and get the job done excellently.

I cannot recommend TMS highly enough and can't believe how lucky I was to find them! Christian's prompt responses, attention to detail, flexibility and continual support made the whole process of moving our daughter's furniture up to Scotland, so easy. Christian and his team provided an exemplary service from collection to delivery. My daughter called after delivery to say how amazing and kind the team were. Making sure everything was in the correct place and she was happy. So important to us when we couldn't be there to help her. Thank you Christian and thank you to the team, you are absolutely amazing. My advice would be if you're considering booking TMS, don't delay, you won't regret it!

I used Total Moving Solutions to move from Copenhagen to London and recommend them whole-heartedly. Scott and team were professional and efficient always answering promptly and giving good advice. What meant the most to me is that they were really kind and flexible - moving countries is stressful and they made it easier. Both in Copenhagen and in London, the guys worked so hard. Everything was carefully documented on the inventory and every single item arrived in good condition.

Fast replies to any issues. Good pricing. Professional movers who boxed everything up. I had a partial shipment so the time from shipment to arrival was three plus months (Sept 27 to January 7th). Luckily I did not need the items so was flexible in the timing.

Total moved the contents of a 125 square foot storage unit from London to Ireland for me.
Very professional
No fuss

TMS and Christian are amazing to work with! We moved from the UK to Italy with TMS, and Christian was there for us every step of the way. He found the answers we needed, made sure our paperwork was done correctly, checked in on us regularly, and especially on moving day. When there was an issue with the truck, and things looked difficult for a moment, Christian found us a replacement which took over seamlessly within the hour. The delivery crew was excellent as well, all our stuff was delivered in great condition. We will definitively work with TMS again, if ever needed.

Christian and James of TMS provided me and my family with a truly efficient and effective service.
They did this in extremely difficult and at times trying circumstances.
I cannot thank them and your Company for being exceptional with your services. Both were professional and went that extra mile for us. The whole process from initial instructions to pick up and delivery could not have gone smoother.
I would not hesitate to recommend your services to others and would certainly use you again.

Thanks to Christian and James for their professional service that went above and beyond expectations, I am so happy that I went with Total Moving Solutions to manage the difficult move from the UK to Australia, highly recommended team and the shipment arrived safe and sound.

I highly recommend TMS. From the start Scott has been super-helpful and prompt in replying. I am so happy that all my 36 boxes from UK to Australia arrived perfectly. Great service.

Moved from Norway to Manchester. Use this company is was very quick and reliable. I met Jason and James. They where very helpful with any questions I had, very friendly people and professional. Definitely recommend them

Very helpful and professional kept me up to date with everything that was happening all the way through the move .

From the minute that Christian picked up the phone and explained the process and quote. Very reasonable price comparison to others companies. It took exactly a week from pick up to drop off at final destination. All process and service went so smoothly without any dodgy hidden fees. Christian, you are a super star and I hope you do have an amazing holiday in Tenerife :))

Having a direct point of contact throughout the process was an absolute pleasure. Mike couldn’t have been more helpful: highly efficient, reliable and pleasant to deal with. Movers at both ends were polite and sensitive (clearing my mother’s house). Door to door in 6 days. Would recommend 100% - pricing was competitive too

Dealt with Mike , who was an absolute pleasure to deal with, the rest of team James and Melissa were so helpful throughout the process. Such a lovely team and so very helpful and patient