Total Sheds Reviews 

210
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers had a great experience with this company. Many customers praise the staff for their professionalism, politeness, and efficiency during installation, often noting how quickly and skillfully the work was completed. People also appreciate the prompt delivery services and the overall quality of the sheds, describing them as solid, well-built, and aesthetically pleasing additions to their gardens. However, some customers also noted concerns regarding product quality, with issues such as poor timber, damaged or missing parts, and construction flaws like misaligned panels or ill-fitting components. A few other people also felt that deliveries were occasionally delayed or incomplete, with some instances of incorrect items being sent.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with many expressing significant dissatisfaction.... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism and efficiency. Customers... See more

Order

Customers had ambiguous experiences with order, with some reviewers reporting fast delivery and a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shed crated well. However some of the panels had boards with knot holes that were crudely / partially bogged with some filler rather than replacing. Average quality.

Rated 4 out of 5 stars

Shed was well packaged and looks very pleasing in the garden. We did re enforce some bits inside for our own piece of mind but very happy with our shed. Order Number 1085154

Rated 5 out of 5 stars

Excellent small shed..really solid..unlike some that are out there..Chris and Vinney built it for me in very quick time..top pair of lads ..very pleased with them..would highly recommend total sheds .... See more


Company details

  1. Garden Center

Written by the company

Total Sheds provide quality garden buildings made to measure to your requirements. Fitting service available!


Contact info

3.9

Great

TrustScore 4 out of 5

210 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(210)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

The shed arrived wet and mouldy

The shed arrived wet and mouldy. We were told to put it up and it would dry out. After unloading the pallets we saw how bad it was and complained. It took lots of calls and emails but eventually it was collected and swapped a week later. The new shed still had some mould and mildew but less so we put it up. Lots of panels were not square or had holes in them. It was one of the cheapest sheds we found online and now we know why. Sheds.co.uk blamed total sheds.uk and visa versa. Very unprofessional.

November 28, 2024
Unprompted review
Total Sheds logo

Reply from Total Sheds

Thank you for taking the time to share your experience, and we are sorry to hear about the issues you encountered.

We are sorry that the initial delivery arrived in a wet and mouldy condition and that this caused understandable concern. Timber products should always be supplied in a suitable condition for storage and assembly, and any concerns of this nature should be addressed promptly through the appropriate warranty and support process.

We are pleased to hear that a replacement was eventually arranged, although we regret that the resolution process required multiple calls and emails and took longer than expected. That is not the standard of service we aim to provide.

We are also sorry to hear that the replacement still presented issues such as minor mould, panel alignment concerns, and manufacturing defects. Any such faults should be assessed and addressed through formal reporting with supporting photographs so that they can be properly investigated.

Regarding your comments about communication between parties, we appreciate how frustrating it is when responsibility appears unclear. Where multiple retailers or platforms are involved, it is important that the original point of sale coordinates the support process, and we are sorry that this was not handled smoothly in your case.

We regret that your overall experience has led you to this conclusion and appreciate you sharing your feedback, which will be taken into account as part of ongoing improvements.

Rated 5 out of 5 stars

Total Sheds - Top Business

A great shed at a great price with free delivery and installation. Excellent communication from the business exactly when promised. The installers arrived when expected and did a very good job. Highly recommended.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

A1 First Class

Nice and easy to order and plenty of choice, quick delivery with good communication.

Product is brilliant, really well made and easy to put together with all fixings etc provided.

All round a fantastic experience and I would have no trouble recommending them for sheds etc.

Many many thanks

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

After waiting 13 weeks from a reputable…

After waiting 13 weeks from a reputable company, who messed me about making excuse after excuse requarding my shed, I got my money back and ordered the shed from total sheds,
Absolutely no problem at all the shed arrived on the date quoted and installed within the hour, absolutely delighted, with the service they provided, 5***** from me

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

excellent service

Just had a shed delivered and erected, I am very impressed with the quality and the speed of erection, all done on the day as booked. I thoroughly recommend this company.

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Shed Build.

We were having a 10 ft x 6 ft shed erected this morning. Chris turned up well on time at 8.30am and basically got to work immediately. He was a big, amiable, lad from Dudley and how on earth he managed to move around the massive sections of solid wood on his own l will never know! He had the whole shed built, with glass windows, in just over an hour - and still had a big smile on his face after all his hard work, what a grafter!! I would wholeheartedly recommend Chris if you are looking for a top class professional to erect a wooden building. Oh, and the quality of the shed is top notch top!!

January 16, 2025
Unprompted review
Rated 4 out of 5 stars

The fitter

The fitter, Vin , made every effort to put the shed together despite being single handed.
He was accomadating and hardworking.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

Very happy with the installation of my shed, the builder Vin did an excellent job of constructing it, very friendly chap and professional in his job.

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

Total sheds

Had to unload lorry as they sent a lorry that could not unload the pallet. No user guide for large sheds lots of split wood and pieces you have to cut to size yourself

June 28, 2024
Unprompted review
Total Sheds logo

Reply from Total Sheds

Thank you for your feedback, and we are sorry to hear about the difficulties you experienced during delivery and assembly.

In some cases, larger deliveries are carried out on vehicles that require customer assistance for unloading where access or site conditions prevent the use of a tail lift. This is normally made clear at the point of order or in the delivery terms, and we are sorry if this was not fully clear in your case.

We are also sorry to hear that you felt the instructions were insufficient for your build. Larger shed kits are supplied with assembly guidance, however the installation does require a degree of site preparation and fitting as part of the construction process. Components are manufactured to standard sizes, and any trimming or adjustment should only be minimal when assembling on uneven ground or to suit installation conditions.

Regarding the condition of the timber, natural materials can occasionally include knots or minor splits, but significant damage or unusable parts should always be reported so they can be reviewed under warranty with supporting photographs.

We regret that your experience did not meet expectations and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Excellent quality shed and reasonable…

Excellent quality shed and reasonable price. Ordered over the phone with very helpful lady called Rachel. Very easy process and paid the extra cost for fitting - very much worth it and not expensive at all. Product quality is excellent. Vin delivered and installed the shed - provided an excellent service. Really helpful and respectful of my property. He was efficient and installed it in no time at all. Very happy customer. 100% recommend.

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Where do I start

Where do I start , the whole experience was first class , I spoke to Raj who was so polite and helpful , rang me back to confirm I will have the day and time I required. On the day for fitting Vin the fitter was first class , he put the shed up on his own and was so professional and helpful , the quality of the shed is excellent , so pleased with it and the price was for the shed the delivery and the fitting all under £500 , after seeing the sheds in B and Q etc this was so superior , great work Total Sheds would recommend to everyone , thanks Raj and Vin first class.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Shed and Service

Fantastic seller, everyone I spoke with at Total Sheds was very kind and helpful. I had a couple of hiccups re delivery and these were swiftly sorted. Total Sheds went above and beyond. My shed is brilliant, super quality and the wood is a nice light colour. I can see it has been treated. My dad got a shed a few years ago from these guys and recommended them to me also. His is still looking great too. Thanks Total Sheds!

June 4, 2024
Unprompted review
Total Sheds logo

Reply from Total Sheds

So glad you love the sheds! Thanks for the awesome review. 😊

Rated 5 out of 5 stars

Great service start to finish

Great service amd communication from start to finish, came exactly when they said and Chris did a great job of building the shed in no time at all. Great quality shed.

May 29, 2024
Unprompted review
Total Sheds logo

Reply from Total Sheds

So glad you're happy! Enjoy your new shed, and thank you for the kind words!

Rated 1 out of 5 stars

NO Reply from Total Sheds

Reply from Total Sheds

25 Apr 2024
So sorry to hear this. We aim for better and appreciate your feedback. Let's make it right. Please DM us for assistance.

That was the reply received from my bad review and took weeks and weeks to get, I sent a message and a month later nothing again...I have had to spend a lot of time and money painting to try make a shed that is made no better than making a pallet look better...split wood...all nail holes and knot holes...i bought a NEW shed, not the old crap thats been kicking about for months...

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

The fitter Chris was polite

The fitter Chris was polite, very efficient had the shed up promptly. A great job, thank you Chris. Definitely recommend.

May 14, 2024
Unprompted review
Total Sheds logo

Reply from Total Sheds

Thanks so much! We're thrilled you're happy with your shed. Also thank you for the feedback on our fitters

Rated 1 out of 5 stars

Poor Service and bad Experience

I ordered from their ebay store. The shed I bought was supposed to measure 10 x 5Ft however my one measured 9.5ft x 4.8ft. this is because the base which was sent out was the wrong size to begin with. I contacted them through the ebay about the problem and attempted to correct the problem but was told that the difference in size is due to it being measured in metric units and so would be under sized!!!

Weather the measurements are in metric or imperial, you advertised the shed as 10 x 5ft and thats what i was expecting. Most of all the panels had labels missing, so you could not know what panel were what or when they were made. All but one, and that one was not even readable. Admittingly, I will put my hand up and admit, I left the floor blokes out as they were not labeled! but these would not have corrected the width of the base.

Reading most of the good reviews I was expecting better and thought I was in safe hands but clearly not!
For anyone reading this I get the feeling their a great business to deal with until something goes wrong and then they will try to find any excuse to try and fool you. Im a engineer by trade with a degree in engineering. I know perfectly well the difference between Metric and Imperial measurements and if you advertise products, then the customer should get the size they pay for regardless of the unit of measurement.
I'm sorry but your just trying to fool people who would normally be none the wiser!!!!

In reply to your technical drawings. You will see the measurements are far larger then my shed. Maybe you guys cant read technical drawings!!

May 12, 2024
Unprompted review
Total Sheds logo

Reply from Total Sheds

Hi there

sorry you felt that you have had a bad experience due to the sizes. i have just checked the order and noticed that we have highlighted the sizes with a dimensional drawing which seems you haven't taken notice of and also item description which clearly states "All our buildings come in metric sizes which means that sizes can vary. please contact us if you require the specific sizes of a building"
it seems that on both occasions this was not read or looked at and now due to this you are leaving feedback due to not reading something correctly

Rated 5 out of 5 stars

Pent Shed 10x6

Chris arrived on time was very polite. The shed was put up in no time at all.

May 8, 2024
Unprompted review
Total Sheds logo

Reply from Total Sheds

So glad you're pleased! Big thanks from Chris and the team. Appreciate your recommendation! 🛠️😊

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