Total Wireless Reviews 581

If I could provide negative stars I would. Don’t waste your time. Trash service and no one is helpful.

I lost my phone. I provided them with all the appropriate information to prove i was me and the phone in question and account it is under was mine. All I wanted was the last known gos location of phone, something that BOTH AT&T, and TMobile have done for me in the past. They refused to do that. On top of that, just to get to be able to talk to a live person was 10 minutes of annoying virtual assistant Q&A times 2. Yes, after talking to a first virtual assistant, I got transferred to another virtual nassistant and went through the same 10 minute Q & A bull@#%$ again. They at least gave assistant number2 a different voice than number 1.

So, couldn't add the new phone onto my old $85 account, yet for another $15, TW can add 3 phones onto the "new" plan for $100, w $20 discount? ? Oh, yeah, the unlimited plan! LOL! By the way, I literally spent HOURS on the PC with these reps. ""I want to pay for my group 1 account. It is $85. Your website is asking for $85 PLUS $40 for the (808) 264-XXXX is paid until 10/31/2025.
Karen Jean – 6:37 PM
I see and I think the best thing we can do here for you to get a discount is just by having the multiline plan so that for 3 lines you'll pay $100.
Keith – 6:38 PM
Your website is asking for an extra $40 which I have already paid!
Karen Jean – 6:38 PM
I'm sorry about that. There might be only a system update or glitch, but let me be the one to process adding services on your phone here.
Karen Jean – 6:39 PM
Is it okay for you to use the multiline plan where you'll pay $100 for 3 lines?""

I would not have given them one star really my daughter paid for her service got this crazy lady who was singing could not turn phone on but took money off credit card second lady said she did something wrong but she fixed it call back in 24 hours called back guess what still not on waiting for 24 more hours can't talk to supervisor can't do anything about it worst company around hopefully someday phone will be back on getting out of contract as soon as possible

Once upon a time, I had a small issue. Nothing too crazy, just trying to get additional data using rewards points. It wasn't showing up on my account and in this case, I wanted reach out to customer service over the phone.

This was the worst, the WORST mistake of my life.

What was supposed to, likely have been, a simple solution turned into a multi hour, all day nightmare from hell that should seriously be considered for internal case studies. I get patched in with one rep who "promises" me the solution, only for them to screw up my call forwarding and needing me to fix everything myself so I could receive calls again.

THEN the next rep I get, halfway into the call, hangs up on me. Alright, good track record so far. The NEXT rep, claims to be part of escalations and asks me for a 6 digit pin you get via text for confirmation. I give her the number, she WAITS OUT THE 10 MINUTES then basically tells me it doesn't work. Then says she sent it by email, but cant even tell me what email that WAS. I ask to receive the text again, and get hung up on AGAIN.

So now I get ANOTHER rep, who I outright just tell flatly that I need to go beyond escalations at this rate, but he seems INSISTENT that he "JUST HAS TO TRY HIS SOLUTION". After 45 minutes of asking the dude the same, damn, thing... he gets me not to a supervisor or escalations, but TO ANOTHER REP.

THIS next rep was outright the worst and the most uncreative liar in human existence. First, he tries to tell me he's taking notes on my account (but then tells me he can't, even though he SOMEHOW got my IMEI number from a prev rep). THEN he tries to tell me that I have "NEGATIVE DATA" which is not even real considering the high speed data cuts off after 5GB and switches to their slower traffic. THEN he tries to tell me "its and outage at your area!" despite me BEING ABLE TO MAKE CALLS OUT TO OTHERS (just not others to me). THEN he tries to tell me "its because you're not on a 5G plan" even though, and looking over the plan I've purchased, that was incorrect. And then wants to do this circus performance of wanting to have me take out my sim card, so he could assign a 2nd ESIM, so I could "have my device properly activated".

Let me remind you, this is just about not getting my addon data.

I told him not to touch anything of my account because of how contradictory he was to himself. Don't even ask for a supervisor, because they will find 80 different uncreative answers to not get you one, even though he said he had his supervisor RIGHT NEXT TO HIM, GIVING HIM THESE ANSWERS.

This took place over the course of 4, god awful hours. And you wanna know what my ACTUAL solution was to this whole entire debacle? Take a guess, you probably may or may not know already.

A rep just had to submit a ticket to get my data on the account activated. Over the text chat. With someone who actually knew how to do their job. That took only 30-ish minutes.

If you don't have this cell service as your provider, I highly suggest you don't start now. Whatever Verizon did with them, completely kneecapped their capabilities compared to what they were years ago. It may be cheap-ish, but just know you're walking into a multi-hour trap if you are to have one. minor. phone issue.

Just go to Visible, just go anywhere else, because this ain't it chief.

I’ve been using Total Wireless for a while, and every time I asked them to switch me to the online system, they’d say, “It charges extra to pay online"—even though I kept telling them I couldn’t come in every month. I finally went to another location where they helped set me up online, and that’s when I found out why they kept avoiding it — they were charging me extra. I’d been paying $32–33 monthly, then $27 for the last two months, but today I learned my plan was only supposed to be $20 all along. How dare you?

I've had service with them for about 3 months. All was ok. Now I've tried to port my number to a new provider and that's when the troubles started. After over 2 days, countless jours of chats and phone calls, while they said all the info provided for porting out was ok, they still haven't released my number. Buyers beware!

Was told that my phone was compatible to be switched from Verizon to Total, by Total.
After purchasing a plan and paying Activation Fee, my phone didn't work, so I asked about the FREE PHONES that was being offered with New Service Customers, while I am still in The Store, but was told NOT ABLE TO GIVE ME ONE, although I was definitely a new customer.
This has been a very valuable lesson because I have been without a Working phone since I switched to Total.
Wasn't financially able to pay another phone after paying for activation and plans for 2 phones, due to SSI getting funds Monthly.
I'm am very disappointed in their Customer Service Ethics and looking for another service provider soon.
Would RATE 0 STAR like my Phone service, if I could!!

So bad trash company
All people have review check about your auto pay day because this is company show me the full amount but don’t give me the full monster service every month day early one day early three day early and keep talking after 30 minutes chat he close after he don’t have anything to do so everybody here is shit a power auto pay. If you have one day different message me because I will open the case.

WASTE COMPANY - STAY AWAY
Had a chat for 45 mins and they can't help activating my account and asked me to call the help line.
I called help line.

They have my conversation records for 46 mins + 62 mins + 33 mins with no proper help activating my phone. Disconnected the call in the middle of a conversation with o help. Not sending the authentication codes properly. acting smart and annoying callers.

My mom has new service and did not know to use the phone.She thought that it was broken and has went to the store several times it was not broken she didn't know how to use it.The service was great.The representatives helped her figure it out and get her online

This Company is ABSOLUTELY HORRID
1. You can NEVER talk to anyone On Shore so Imagine dealing with Representative who obviously dont save notes on the account and having an issue , I've had to explain my issue 1000x's to Agents who ask the same question and I guess go by a manuscript to resolve an issue
2. Issues never resolved, They advise as a solution to restart your phone and turn off and on the Data this should work, ok after doing that and it still doesn't work
and you explain to the agent its ok let me get you to higher up...Surprisingly
call drops
3. Mentally Exhausted , after so many attempts of working with a Company who is more focused to getting Customers but not focused on keeping them you realize they in it for a big money grab not to solve and solutions.
I would literally pay Someone to save there troubles dealing with this company. THE WORST PHONE COMPANY IN HISTORY....After you read this review and you go with it and then look back on this review ,dont say I didn't tell you.

Facts: don’t waste your time or money. If I could rate it in the negative I would.

The Worst Customer Service ever! They Lie, Cheat and Misrepresent all the facts about the Prices, Promotions and Service! Owned by Verizon actually explains why they are beyond terrible, just like Verizon Wireless itself!

I don't even give it one star I don't even give it a pinch of a star this is the most horriblest phone company I've ever had waste of money if you don't want to waste your money I'm a broke b**** bring it this way I'll pay my baby's food and stuff with it instead since I break my grandbabies

WORST customer service EVER!
This company is run by VERIZON and they have the same customer SERVICE problem! This is WHY they are going BANKRUPT because management is TERRIBLE!
They LIE,
They CHEAT
& they STEAL your money!

My phone has been broke since 9/10/2025 just stopped working. I had to go to Walmart to have my account authenticated since I couldn’t receive texts. I ordered my phone off my account on total wireless and paid for next day delivery. Well I’m not receiving my phone until sometime on 9/15/2025 I called and asked why I paid for it and was told they shipped it out as 1 day but the warehouse is responsible for it now. That they are unable to do anything because they shipped it as I paid for it but got switched to 1-3 business days. I have a deaf 9 year old who goes to school 45 mins away from home and all my information and contact is through my phone but there is nothing they can do and won’t refund the shipping fee I paid since it went out like it should have. I have been with total wireless since 2017 I’m thinking it’s time to switch to a company that cares and will ship it the way it’s supposed to be.

Total wireless is really awesome. The technical team is really fantastic
I wish best of luck

Amin

I used to work for this company this is not a good company they are racist they treated me like I was nothing when your bill do that same day they cut it right off they don't live to nothing that they say that they doing if I was y'all I would not switch companies I work for them for 6 months and wouldn't even switch with them you going to be highly disappointed it's not a good company at all and that's why I paid and take your money and you don't even get the full Disney Plus my roommate don't even get it you guys will waste your money and your time

Signed up for the unbelievable $30-2 line deal back in September 2024. Needed to move an eSIM to a new phone. Called them to get it done and the line completely disappears from my account. Call them and they managed to restore the number but plan starts billing at $55 and then $60 a month for two lines.

Three weeks of back and forth. They said they can't apply the original discount.

Moved to Fi doing 2 lines for $40/month.

TFW. Nice and cheap but terrible customer service.