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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the products, highlighting their quality, stylish design, and practical functionality for various uses. Many people appreciate the excellent customer service, noting quick and helpful responses, especially when issues arise. The ordering process is often described as simple and straightforward, contributing to a positive overall experience. However, some customers experienced dissatisfaction with delivery times, which were occasionally longer than advertised. There were also instances where the quality of certain items was inconsistent, with some reviewers reporting defects like broken zippers, loose stitching, or issues with button closures shortly after purchase. A few people also mentioned receiving products that did not match the advertised color.

What people talk about most

Product

Consumers generally express satisfaction with the product, often praising its quality, design, and... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the high quality,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their helpfulness, professionalism,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many consumers report fast and efficient deliveries,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the easy ordering process, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought the ALTA and the SIV, both in black because they look so elegant. The bags are amazing, great quality and different enough so you can use it on different occasions. The only issue I had was... See more

Company replied

Rated 4 out of 5 stars

We love the items. One of the backs ordered had a defected zipper. Customer service reacted quickly and first offered a 5 EUR compensation for a repair service by which we felt a bit ridiculed. Finall... See more

Company replied

Rated 5 out of 5 stars

I bought the SIV bag. The delivery was longer than typical, but within acceptable time, so there always could be improvement there, even though it’s still completely fine. I use it as a daily bag and... See more

Rated 5 out of 5 stars

Great bag, lightweight but very robust. Fantastic service and quick shipping and delivery. I purchased a small bag and was so impressed that I purchased the bigger version straightaway- and the remova... See more

Company replied


Company details

  1. Bag Shop

Written by the company

TØTE was created to simplify. We design bags that replace the pile full of “almost right” bags with one choice that always fits. Our focus is clarity: fewer designs, made with intention. Each bag is built to work across your full day: from work to weekends, from commute to travel. Without asking you having to switch or compromise. Not driven by trends, but by function, longevity, and a calm design language. One bag, designed to carry your day.


Contact info

4.1

Great

TrustScore 4 out of 5

663 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the product

Love the product. Great styling. Great colours. Great value.Tote….ally 10/10. Emailed an enquiry re choices with a immediate response. Then Bought 2.

January 15, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear James,

Thank you so much for your amazing review! 💛 Buying two says it all, truly made our day!

All the best,
Zia
TØTE Customer Support

Rated 4 out of 5 stars

great!

Great experience overall! The bag has a very good style and the quality seems great. It is a bit difficult to search for things or put something into it while wearing it but I would recommend it anyway!

January 15, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Aude,

Thank you for your kind words. We really appreciate your recommendation! 💛

Sincerely,
Zia
TØTE Customer Support

Rated 5 out of 5 stars

Good quality bag

Good quality bag. Simple, basic design for my everyday use. Only missing a loop for my keys. Also quick delivery.

January 16, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Leime,

Thank you for taking the time to share your experience. We hope the bag continues to serve you well every day. As for the missing loop, we are sorry to hear that. Would you mind sharing your feedback order number so we can look into it?

Sincerely,
Zia
TØTE Customer Support

Rated 5 out of 5 stars

Loveeeeeeee the bag I didn’t realise i needed

Loveeeeeeee the bag I didn’t realise I needed … holds so much and even empty hangs well before loaded with shopping items … comfortable across the body too … totally recommend and considering a second colour … must have and 5 stars

January 16, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Paul,

We’re happy to hear it’s comfortable to wear cross-body and that you’re already considering a second color, that’s the highest compliment! ✨ We truly appreciate your support!

Sincerely,
Zia
TØTE Customer Support

Rated 5 out of 5 stars

Black TØTE Bag

I’ve been using the Black TØTE for a few weeks now, and what a great bag it is! The bag truly delivers on what it promises and can genuinely be used for everything—from everyday use to a stylish dad bag. I can definitely recommend this product and will certainly be ordering more in the future!

January 15, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Jeroen,

Wow, thank you for the awesome review! 🎉 We’re so happy to hear your Black TØTE is living up to the hype and that it’s pulling double duty as both your everyday bag and a stylish dad bag. 😎 We can’t wait to see which TØTE you choose next!

All the best,
Zia
TØTE Customer Support

Rated 5 out of 5 stars

SIV | black bag

I ordered the SIV | black bag. I was very happy with it, but the zipper was quite stiff from the start. Now it has broken. I immediately looked up TOTE's contact details, which were easy to find on the website. I sent a message and included photos as proof. Within an hour, I received a response offering me a replacement bag. I'm super happy with it and really appreciate how helpful they are. TOTE is great!

January 15, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear V.I,

Thank you so much for your kind words! Your support means a lot, and we’re thrilled you had a great experience with TOTE!

All the best,
Zia
TØTE Customer Support

Rated 4 out of 5 stars

Lovely bags, slow shipping, great CS

I bought the ALTA and the SIV, both in black because they look so elegant. The bags are amazing, great quality and different enough so you can use it on different occasions.
The only issue I had was with shipping, it took about 9-10 days instead of what they advertised. The customer service was lovely and helpful, but there was not much they could do. I am aware it was a Holidays purchase, but maybe they could let us know prior to buying the product, like many companies do, by announcing it in the home page or something like that. Other than that I’m super happy with my bags

January 7, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Sara,

Thank you so much for your thoughtful review! I'm glad hear our customer service could help, and we’re happy you’re enjoying your bags! 😄

Sincerely,
Zia
TØTE Customer Support

Rated 5 out of 5 stars

First class premium quality item from…

First class premium quality item from TØTE. My friends ask where I got it from.
I use it for carrying groceries, vinyl 12" and any other reason I can think of!
Customer service has been excellent also!
In this day and age it's nice to be treated well, many companies are rather lazy when sorting any problems out, not so with TØTE
Thanks again

January 10, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Doug,

Wow, thank you for the amazing review! It means a lot to hear our customer service made a difference and to be honest, treating our customers well is what we love to do. Thanks for spreading the word and being part of the TØTE family!

Sincerely,
Zia
TØTE Customer Support

Rated 5 out of 5 stars

This is the bag I've been looking for!

This is the bag I've been looking for!
I love the sleek, simple design. The quality is great and it has a good size to fit all my gym stuff in it. The strap is great too and doesn't slip, even though the material is so soft. The shopping experience was great too.

December 31, 2025
Unprompted review
TØTE logo

Reply from TØTE

Dear Miriam,

Yay! We’re so happy you found the one. 😄 Thanks for sharing the love! 💛

Sincerely,
Zia
TØTE Customer Support

Rated 5 out of 5 stars

A bag for everyone

I’d never owned a tote bag before, always using a rucksack instead. I had seen these on instagram and thought they looked more sturdy than alternatives and I have to say the bag is fantastic. Totes website is easy to navigate and it arrived very quickly. The bag is really well designed and will probably outlast me. I may well treat myself to another one for all my work junk.

January 8, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Mark,

Thank you so much for this lovely review! We’re thrilled to hear that your first tote bag experience has been such a positive one. 😊 Knowing you found the bag sturdy, well designed, and long-lasting truly means a lot to us. We’d be delighted to welcome you back if you decide to treat yourself to another bag for all your work essentials. Thanks again for your support!

Sincerely,
Zia
TØTE Customer Support

Rated 5 out of 5 stars

Great customer support

Great customer support! I received a bag that showed a defect after a few weeks so I contacted customer support with my complaint. They handled it very quickly and offered to send me a new one!

January 14, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Mans,

Thank you so much for sharing this! 😊 We’re really happy to hear our support team was able to help you quickly and make things right. Enjoy your new bag, and thanks again for your kind words and trust in us! 🙌

Best Regards,
Zia
TØTE Customer Support

Rated 2 out of 5 stars

Nice design, but poor materials

I really like the overall design and concept of the SIV crossbody bag, it looks great and is very practical. However, the stitching quality is quite poor. The handle started to come apart within a week, and I wasn’t even carrying anything heavy. On top of that, the handle is held together with cheap plastic, which feels disappointing at this price point. It’s just the stitches, so I can repair it myself, but I expected better durability and materials. The durability of the bag’s fabric itself is still unclear, as I haven’t used it long enough to really test how well the material holds up over time.

January 3, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Aasim,

Thanks for sharing your feedback. We’re glad to hear you like the overall design and practicality of the SIV crossbody bag, but we’re genuinely sorry to learn about the stitching and handle issues you experienced. Your comments about the stitching and plastic components are taken very seriously and will be shared with our product and quality teams for review and improvement and I truly hope the replacement somehow resolves the issue to your satisfaction. We're here if you need anything else.

Best Regards,
Zia
TØTE Customer Support

Rated 5 out of 5 stars

Fantastic product very well made I'm…

Fantastic product very well made I'm looking forward to many years use out of it

January 5, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Stewart,

Thank you so much for the lovely feedback! ✨ We’re really glad to hear you’re happy with the quality and craftsmanship. Knowing it’s something you’ll enjoy and rely on for many years truly means a lot to us. Enjoy using it, and thanks again for taking the time to share your experience!

Sincerely,
Zia
TØTE Customer Support

Rated 5 out of 5 stars

Finally

After a long and hard search for the perfect bag, I finally found the perfect one: the Tøte bag. Unfortunately, the stitching came loose. No problem, it's being replaced. Great service. My black Tøte and I are a...one

January 13, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Customer,

Thank you so much for this amazing review! While we’re sorry about the stitching issue, we’re really glad we could make it right quickly. Thanks again for your trust and kind words. Enjoy many more adventures together! 🖤

Sincerely,
Zia
TØTE Customer Support

Rated 5 out of 5 stars

Service!

I’m incredibly happy with TOTE! After I bought a TOTE bag, something occured with the bag (can happen ofcourse). I had contacted them to come to a solution. The service is amazing and they solved the problem with the bag very well. I’m coming bag!

January 13, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Max,

Thank you for your lovely feedback! While issues can occasionally occur, we truly believe it’s how they’re handled that matters most and we’re glad we could resolve this for you smoothly. We really appreciate your trust and can’t wait to welcome you back again! 💛

Sincerely,
Zia
TØTE Customer Support

Rated 4 out of 5 stars

TOTEly amazing

Great product and the company is friendly and great customer service. I bought the black tote bag and really pleased with, currently using as work bag. Fits my 16inch dell, keyboard, charger and other work stuff. Like the internal and easy and comfortable on and holding with hands.

January 13, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Asif,

Thank you so much for your kind words! We’re especially happy you appreciate the internal layout, that’s exactly what we aim for. 💛

Sincerely,
Zia
TØTE Customer Support

Rated 5 out of 5 stars

Highly recommend the Tote Alta.

Highly recommend the Tote Alta.
The adjustable strap makes is really easy to wear crossbody and the zips and pockets inside makes it really easy to carry stuff around with you.

January 12, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Andrew,

Thanks again for sharing your experience, we truly appreciate your support! 💛

Sincerely,
Zia
TØTE Customer Support

Rated 5 out of 5 stars

Great experience

Great experience
Love the bag and design. It's perfect and just what i needed. Perfect size and colour.

January 8, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Jannie,

Thank you so much for your feedback! Love to hear it's just the perfect size and color for you. 💛

Sincerely,
Zia
TØTE Customer Support

Rated 5 out of 5 stars

My tote bag was defect adn gave me a new one

The tote bag I received was defective, but a replacement was sent to me and it is much better. Thank you very much!

December 17, 2025
Unprompted review
TØTE logo

Reply from TØTE

Dear Milou,

We truly appreciate your patience and are happy we could resolve this for you. If you ever need anything else, we’re always here to help. 💛

Sincerely,
Zia
TØTE Customer Support

Rated 5 out of 5 stars

Really happy with my bags

Really happy with my bags! I now have the classic tote bag, the siv bag and the laptop case and they are all perfect! Really convenient and with this whether the siv is perfect when its raining!

January 5, 2026
Unprompted review
TØTE logo

Reply from TØTE

Dear Stijn,

Thank you for your feedback! It’s great to know the SIV bag has been especially convenient in rainy weather, that’s exactly what it was designed for! We also appreciate your support and hope you continue enjoying your TØTE bags for a long time to come. 💛

Sincerely,
Zia
TØTE Customer Support

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