In my case, I wasn't trying to do anything complicated. The payment area button hid behind the keyboard on my older ipad. It was already my second coffee, so maybe I was impatient, but still. I stoppe... See more
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Switching between portrait and landscape mode on Chrome mobile does not crash or reset active live tables.
The spending summary missed my Visa deposit, then added it after I refreshed twice. If the overview is meant to help control spend, it should not behave like a slot machine itself. I kept checking it... See more
The mobile browser version runs perfectly at 60 frames per second on Safari without draining battery life.
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Email support replied after midnight…
Email support replied after midnight with one copied FAQ paragraph. It did not mention my #36 cashout, my ticket number, or the screenshot I sent. The account page gave me nothing clearer
Agent mised the point once again.
The confirm button blinked grey after I…
The confirm button blinked grey after I changed the amount. No error message, no spinner, just a dead button until I refreshed. The account page gave me nothing clearer. The detail mattered because the balance had changed
Balance stuck after the round.
Ethan from in-account message was…
Ethan from in-account message was polite, but answered the wrong problem. I asked why a withdrawal was stuck; the reply explained how to reset my password. I had to check the same screen again later.
claimed a bonus on the sunday morning…
claimed a bonus on the sunday morning with the radio on and did not realise until the tuesday that using a bank transfer to deposit makes you ineligible for it. the money went in, the bonus never did, and no message said why
downloaded it yesterday
downloaded it yesterday, slots load and run no problem
the terms say withdrawals are processed…
the terms say withdrawals are processed within 24 hours, mine went in on the 12th and cleared on the 16th... nobody mentioned the weekend does not count until i asked them
limit didnt block the third deposit
Reload bonus vanished
Using my old iPhone SE before bed
Using my old iPhone SE before bed, the balance updated five minutes late. No error notice, a dead button
Email support replied after midnight…
Email support replied after midnight with one copied FAQ paragraph.
It did not mention my 57 cashout, my ticket number, or the screenshot I sent.
The issue stayed unresolved in the history.
RNG details were missing this time.
The lobby filter contradicted the front…
The lobby filter contradicted the front screen. Then open seats became full only after loading. Maybe it is a minor bug, but pages involving money need to agree with each other. Support had the account reference in front of them. I probably wouldn't have minded if the site had simply shown one accurate status. Not ideal
Cashback showed in the promo tab on…
Cashback showed in the promo tab on shortly after midnight By the time I clicked it, the reward history said nothing was available.
No schedule, no warning, just empty.
The detail mattered because the balance had changed
Third statement in 3 weeks for one…
Third statement in 3 weeks for one cashout. Same account, same PDF, just a different person asking each time as though the previous two never landed anywhere.
So the conditions moved between me…
So the conditions moved between me depositing on the 4th and cashing out on the 20th, since the awaiting processing window went from 24 hours to 3 days. Without an email, no notice, and no dated version to compare against.
The withdrawal page showed a 35 cashout…
The withdrawal page showed a 35 cashout as paid, but the payment history was blank on my borrowed phone. Support only told me to refresh. I saved a screenshot before closing the page.
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