Balance changed on desktop before mobile. The issue was that my banking app showed payment while the site stayed unchanged. boring account functions should just work. My coffee went cold while I co... See more
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The support agent said payment team would update case #7398 within four hours. Next morning, nothing. Another agent said no timeframe was ever added. So which answer was made up? Nobody should need th... See more
The round on Bonanza Megaways froze halfway through. Oddly, favourites emptied itself after logout. Maybe it is a minor bug, but pages involving funds need to agree with each other. That is the kind o... See more
Mobile Safari handles resource-heavy Megaways slots smoothly without thermal throttling or sudden browser crashes on older iPhones.
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Live Blackjack appeared in search
Live Blackjack appeared in search, then opened as unavailable — made no sense.
The live blackjack table loaded
The live blackjack table loaded, took my seat, then kicked me back to the lobby before the next round.
History showed nothing useful, so I had no way to check what happened.
I closed the tab after that because the whole flow felt messy.
Withdrawals handled well
Withdrawals handled well. Support did its job.
Deposit limit failed again.
Registration was quick
Registration was quick, I will give them that. The issue was that a missing bonus counter and frozen cashier were enough. every simple check needed a second check elsewhere. That is exactly the sort of basic detail that should be clear.
No fees on paper
No fees on paper, then a “processing charge” quietly shaved a couple of euro off my withdrawal 🙄 not huge, but don’t claim there’s nothing extra when there is.
session reminder appeared twenty…
session reminder appeared twenty minutes late. No clear warning either.
Spend overview showed two deposits and…
Spend overview showed two deposits and ignored the cancelled withdrawal that came back to balance
The totals looked cleaner than reality. The account page gave me nothing clearer again
four weeks of the same thing
four weeks of the same thing. the app crashes mid spin, the round resolves somewhere on their side, and the records takes twenty minutes to show it. so for twenty minutes you have no idea whether the spin won or lost.
barely any live tables open past…
barely any live tables open past midnight. For a casino that puts it on the front page, finding a free seat on the bus was next to impossible.
Uploaded my address file on last…
Uploaded my address file on last Tuesday.
The profile kept saying pending, but support asked for the identical file again through live support chat.
I ended up checking the identical screen again afterwards.
Began a small 84 withdrawal mainly to…
Began a small 84 withdrawal mainly to test the payment area. It moved to pending, then back to balance, and the reason field just said "manual check". Customer support was still showing the same old note afterwards
Payment history missed one card deposit…
Payment history missed one card deposit from Friday evening. Balance had switched, card had charged, but the filter displayed nothing for that day. The status gave no indication of what was supposed to happen next
Cashback showed on the account banner…
Cashback showed on the account banner late Wednesday
After that, cashback changed amount between two account pages
a promo can be average and still be clear; this was not
That is exactly the sort of basic detail that should be clear
support said paid while the cashier…
support said paid while the cashier still showed pending
Free spins showed up late
Free spins showed up late, then came through after one relog.
Identity verification completed today
Support promised an update within four…
Support promised an update within four hours and opened a ticket. The ticket closed automatically that evening without any reply, when I looked again the next morning.
Support told me Book of Dead…
Support told me Book of Dead contributed to wagering. The progress bar barely moved after 40 minutes, then the terms page said that game counts as 5%. The detail mattered because the balance had changed
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