Balance changed on desktop before mobile. The issue was that my banking app showed payment while the site stayed unchanged. boring account functions should just work. My coffee went cold while I co... See more
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The support agent said payment team would update case #7398 within four hours. Next morning, nothing. Another agent said no timeframe was ever added. So which answer was made up? Nobody should need th... See more
The round on Bonanza Megaways froze halfway through. Oddly, favourites emptied itself after logout. Maybe it is a minor bug, but pages involving funds need to agree with each other. That is the kind o... See more
Mobile Safari handles resource-heavy Megaways slots smoothly without thermal throttling or sudden browser crashes on older iPhones.
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another document request appeared after…
another document request appeared after approval, so I stopped using the site
i sent the same issue through the…
i sent the same issue through the contact form... After that, the request was marked solved while nothing changed. friendly support is not useful when nobody reads the thread. I checked again later and the wording still had not changed.
Live chat queue said position 3
Live chat queue said position 3, then jumped to 12, then timed out
Twice in the queue at the shop
Emailed instead and got a reply five days later that didn't actually answer the question
the balance in the top bar does not…
the balance in the top bar does not update after a win until you leave the game and come back. so the cashier and the game show different numbers for minutes at a time. right in the end, wrong on screen.
Email customer support answered my…
Email customer support answered my screenshot. After that, the transcript disappeared when the window refreshed. I would rather wait longer and get one accurate response. The screenshot was already in the thread still unclear
asked why my documents had been…
asked why my documents had been rejected before a cashout and the reply said please upload a valid document, which is what i thought i had done. nothing on what was wrong with it
Nora from support chat answered
Nora from support chat answered, sort of. After that, the transcript disappeared when the window refreshed. I would rather wait longer and get one accurate response. The entire process was more confusing than it had any reason to be.
At the bingo hall
At the bingo hall, my seat reservation email said table 14, the door list said 41. The desk laughed it off as a typo, but I spent ten minutes walking around with my booklets.
The bonus balance and real balance…
The bonus balance and real balance looked too similar on mobile. I thought I was using cash on Starburst, then noticed the wagering counter barely moved. Tiny design choice, massive irritation.
The round on Bonanza Megaways froze…
The round on Bonanza Megaways froze halfway through. Oddly, favourites emptied itself after logout. Maybe it is a minor bug, but pages involving funds need to agree with each other. That is the kind of basic information that should be obvious.
Starburst was the first thing I opened…
Starburst was the first thing I opened and it appeared in search but would not open. Balance was unclear afterwards.
My biggest issue was that the agent…
My biggest issue was that the agent contradicted the previous answer.
Chat had me at position 18 for half an…
Chat had me at position 18 for half an hour and then the window closed while I was typing. Had to start from scratch with a different agent who hadn't a clue.
Game vanished after registration
The account verification reset after I…
The account verification reset after I changed my email.
Wagering buried till after depositing
From my experience
From my experience, the app does the easy half well. Deposits, slots, promos, all fine on a phone. The cashier, the limits and the files all need a laptop. Why build half an app and stop there?
two years in
two years in, every withdrawal amount has lined up with the game history.
if the deposit limit is weekly
if the deposit limit is weekly, why does the counter reset on a monday?
casino privacy page says documents are…
casino privacy page says documents are kept two years, support said seven. wrong somewhere.
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