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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality and unique design of the products. Customers consistently highlight the excellent craftsmanship and durability of items, noting they are well-made and last a long time. Many people appreciate the wide range of products and the ease of ordering, with items arriving quickly and exceeding expectations. However, some customers also noted that the small leads were heavy for small dogs due to oversized buckles.

What people talk about most

Product

People report positive experiences with product quality, often praising the durability and craftsmanship of... See more

Quality

Clients share positive opinions on quality, consistently praising the products as well-made, sturdy, and... See more

Order

Consumers find the ordering process to be positive, with many expressing happiness with their recent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had seen their stand at crufts and really loved the leads as they were very different from any thing I’ve ever seen. I ordered one in my choice of colour and pattern, it arrived quickly and was ev... See more

Rated 5 out of 5 stars

Great experience! The toy I ordered is one I've gotten before from TouchanGo. It lasted well and was well made. I contacted the company by email when I didn't receive a tracking number and they res... See more

Rated 5 out of 5 stars

The choice of colours was good, although I wasn’t 100% clear on what the different materials were. I love the finished product (although now I have it, it looks very Halloween-y which wasn’t my intent... See more

Rated 5 out of 5 stars

I was very happy to receive my latest Touchango order. Our Labradors love your Bungee Mop toys and the new mops look as great as the ones we have. The order arrived more quickly than we expected - t... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Top quality dog gear from leading brands including TotoFit, Hurtta, Ruffwear, Canine Magnetix as well as our very own Touchango Toys.


Contact info

4.9

Excellent

TrustScore 5 out of 5

551 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Jilly ball tiny and if strapped to…

Jilly ball tiny and if strapped to collar goes nowhere near his mouth far too short. So disappointed

July 19, 2022
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Reply from Touchangok9

Hi Janet, we are very sorry that you are not happy with your purchase. The Jilly Ball is intended to have a very small and lightweight ball by design, otherwise there would be the potential for injury if a larger or heavier ball was used.
We would love to exchange your purchase for the correct size, customer satisfaction is very important to us. If you would like to contact us on jo@touchangok9.co.uk we can discuss measurements and make sure we produce the perfect size for your dog. As we make all of our products ourselves, we can custom make for you. Look forward to hearing from you, Kind regards, Jo

Rated 5 out of 5 stars

What fab and personal service from…

What fab and personal service from Touchango! The items ordered have arrived and I thinkbthe lead will be a game changer for sheepdog training. I did order the wrong size Jilly ball as found it to be a bit too small for my dog, so will be ordering a new one :)

July 19, 2022
Rated 5 out of 5 stars

This was recommended by a dog sporting…

This was recommended by a dog sporting friend but she warned that it would take several weeks to get it from England. I was so excited that it arrived in 5 days! and I'm just as excited to see how it works. I've used it on all three of my border collies and they all settle into a nice quiet relaxing state and my 16 year old is feeling quite spunky after wearing it twice. She's back to chasing the other two in the yard. So good to see such quick benefits, I'm sure they are all feeling freer. I'm glad my friends are sharing these helpful products and grateful to have it shipped so quickly!

July 11, 2022
Rated 5 out of 5 stars

Recommend

Very high quality toys, you get what you pay for. Customised exactly how I stated & sheepskin very fluffy. The dogs love them, very satisfied.

March 31, 2022
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Reply from Touchangok9

Thank you so much for the review Heather, wishing you lots of fun with your Touchango Toys :-)

Rated 4 out of 5 stars

The dog tug toy is great but expensive

The dog tug toy is great. It seems Very robust, though I don’t leave it with him to just chew. It is expensive compared to others especially once postage is added, I think the additional postage should be made more obvious on the product pages. I would have liked a little more length of bungee stretch but I shall know to take that into account if I make another order.
I think if used appropriately the tug toy has the potential to last a very long time, which will make it feel like good value for money.

March 30, 2022
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Reply from Touchangok9

Hi Catherine, thank you very much for taking the time to leave us a review. As we make all of the dog toys ourselves we are able to create custom orders - next time if you would like a longer bungee section please send us a message and we will be glad to help. Kind regards, Jo

Rated 4 out of 5 stars

TOTO PUCKZ <3 / Fee to France

Would have be nice to be aware of the fee (Brexit?) charged at delivery.
Love my four TOTO PUCKZ

March 15, 2022
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Reply from Touchangok9

Hi, thank you for taking the time to leave us a review. Unfortunately export tariffs are beyond our control :-( Kind regards, Jo

Rated 5 out of 5 stars

Top quality products and team

Top team, always on hand to help. Personalised item came quickly, and non personalised always come very very quickly!
Products excellent quality, the best on the market

March 1, 2022

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