I had seen their stand at crufts and really loved the leads as they were very different from any thing I’ve ever seen. I ordered one in my choice of colour and pattern, it arrived quickly and was ev... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great experience! The toy I ordered is one I've gotten before from TouchanGo. It lasted well and was well made. I contacted the company by email when I didn't receive a tracking number and they res... See more
The choice of colours was good, although I wasn’t 100% clear on what the different materials were. I love the finished product (although now I have it, it looks very Halloween-y which wasn’t my intent... See more
I was very happy to receive my latest Touchango order. Our Labradors love your Bungee Mop toys and the new mops look as great as the ones we have. The order arrived more quickly than we expected - t... See more
Company details
Information provided by various external sources
Top quality dog gear from leading brands including TotoFit, Hurtta, Ruffwear, Canine Magnetix as well as our very own Touchango Toys.
Contact info
Gaddesdon, CT15 5BU, East Studdal, Dover, Kent, United Kingdom
- +447790722898
- jo@touchangok9.co.uk
- touchangok9.co.uk
4.9
Excellent
551 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delay in Dispatch
It took over a week for my order to dispatch and my email went unanswered. I was very close to cancelling my order. However my dog loves his toys, they are very good quality and already providing loads of fun time
February 18, 2024
Reply from Touchangok9
Hi Fiona, so sorry you were not happy with our Customer Service or shipping times. We did reply to your email enquiry the following day, apologies that did not reach you. Glad that your dog is enjoying the toys,
Kind regards,
Jo
Not Puppy Proof I’m afraid.
Recommended by our dog trainer as a distraction toy…. Our dog (4 month old pup) loved the rabbit fur chaser but his needle teeth proved to much for the strap… Lasted one ‘play’
February 25, 2024
Reply from Touchangok9
Hi, We are very sorry that your toy has not lasted - this is very unusual whilst playing with your dog. We must reiterate that our toys are designed for interactive play/training only and must not be left with your puppy.
If you would like contact us we would love to help you find a more suitable toy,
Kind regards,
Jo
Jilly ball are great
Product is great, best thing I got my old boy with a bad back and loves balls, well made. Delivery was spot on
February 18, 2024
Amazing quality toys
Amazing quality toys! And the customer service is second to none, they went out of their way to help me. They even make different colour combinations to order if you are awkward like me! Cant praise them enough. Very impressed.
February 23, 2024
Great dog toys
Great dog toys! Our puppy loves the toys we got, which aren’t just for fun- they have really helped with his recall on the lead. Totally recommend for all dog owners/ dog lovers.
February 6, 2024
Great quality.
February 12, 2024
Great service
February 8, 2024
Great product
Great product. Promt delivery. Will definitely be ordering more from you guys.
January 25, 2024
Exceptional products
The customer service at Touchango K9 was exceptional, with prompt delivery and the toy arriving in perfect condition. I highly recommend the Rabbit Chase The Ace dog toy to any dog owner looking to keep their pet happy, active, and mentally stimulated. It's a definite five-star product.
January 22, 2024
Super fast shipping and great products!
January 23, 2024
Great small tug-toy
Great small tug-toy that my dog is loving. Arrived really quickly too.
January 22, 2024
Touchango Toys are simply amazing for…
Touchango Toys are simply amazing for generating interactive play with your dog. These toys were purchased for my new puppy Jude, to help develop our relationship through play and having fun together, building the foundations for many years 😀 Thank you
January 16, 2024
Great service and product
January 16, 2024
Brilliant quality equipment
Brilliant quality equipment. I bought a cheaper version but it was no where near as good. Buy cheap, buy twice!
December 15, 2023
Christmas boxes
Love the boxes, been getting them for few years now. Really enjoy the especially the
Surprise 'Driftmas' Box 🥰
December 14, 2023
large olive branch
Got the large olive branch my dog loves it thankyou
Delivery tad slow
December 11, 2023
Good price
Good items at a competitive price.
Only 4 stars as took a couple of weeks to arrive.
November 30, 2023
Reply from Touchangok9
Hi Helen, thank you for taking the time to leave us a review, it is always appreciated :-) Apologies your order was delayed - as you had specified colours on what is usually a standard stock item, they were actually custom made for you.
Wishing you and your dog lots of fun, and thank you for purchasing Touchango Toys.
Kind regards,
Jo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.