Tourmotion Reviews 

43
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Soon after arriving on site our Dometic fridge stopped working during a heatwave. The whole site then lost electric power owing to a widespread powercut. Fridge went into meltdown. Called Tourmotio... See more

Rated 5 out of 5 stars

We arrived on site at 1pm. We had an issue with our electrical system. One call to James and within 4 hours he had collected a new power supply (just in case) arrived on site. Tested solar panel and b... See more

Rated 5 out of 5 stars

Had an issue with my cruise controll and 3 way fridge and spoke to James regarding this and he went above and beyond to fit me in despite being really busy trying to sort his new unit out on Yalberton... See more

Rated 4 out of 5 stars

Really helpful and keen to find a solution to the issue with our pump. Due to our time restraints we couldn’t get issue fully solved but James gave great advice and came up with a temporary solution

Company replied

Company details

  1. Car Repair and Maintenance
  2. Auto Electrical Service
  3. RV Repair Shop

Written by the company

Tourmotion is a reputable company specialising in mobile motorhome and caravan repairs. We offer convenient and efficient services as we operate on a mobile basis, meaning we can come directly to you. With our skilled technician, we provide repairs, maintenance, and servicing for your motorhome or caravan, ensuring it is always in top-notch condition for your adventures on the road. Whether you need assistance with electrical systems, interior repairs, exterior maintenance, or any other aspect of your motorhome or caravan, Tourmotion is here to provide reliable and professional solutions to keep you on the move.


Contact info

4.8

Excellent

TrustScore 5 out of 5

43 reviews

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4.8

All reviews

(43)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a problem with our water pump…


We had a problem with our water pump and James came to fix it, he replaced the pump with a new one but then found there was a strange noise coming from somewhere. He didn't give up until he found the problem and fixed it. He did an excellent job going above and beyond to sort the problem for us. He is a very nice man and we will definitely be using his services again. Would definitely recommend his services.

July 3, 2024
Tourmotion logo

Reply from Tourmotion

Hi Barry, thank you for contacting me with regards to your whale water pump issue on your Bailey caravan. Glad the problem was located and fixed.
Hope you had a safe journey home and look forward to seeing you next year for your service.

Regards James

Rated 5 out of 5 stars

Was able to come out

Was able to come out, with the required ordered parts, within 36 hrs of the initial call.
Confirmed the problem, and rectified it, within 90-minutes.
Excellent service.

June 20, 2024
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Reply from Tourmotion

Annette, Thank you so much for taking the time to write a review. I'm glad I could help, please don't hesitate to call should you need anything else.
Regards James

Rated 5 out of 5 stars

Prompt, friendly and value for money.

Prompt and friendly answer on first call. Able to visit for assessment of problem within a couple of hours. James arrived on time diagnosing and solving the leaking water problem (connectors) immediately. He carried out the work quickly and efficiently, plus an extra job on fitting and connecting a shower tap unit. Excellent value for money and will be first call should I require his help in the future.

June 17, 2024
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Reply from Tourmotion

Hi Dave,
Thank you for your review, it was a pleasure to assist. If you do need anything then please call.
Regards James

Rated 5 out of 5 stars

What a nice friendly service ,from a…

What a nice friendly service ,from a very knowledgeable highly experienced technician !! James went over the extra mile to make sure our caravan was at least usable - thanks mate !!

June 13, 2024
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Reply from Tourmotion

Hi Guys, Thank you for your kind words, it was a pleasure to help you. Hope you feel better.
Regards James

Rated 5 out of 5 stars

James we like to thankyou so much for…

James we like to thankyou so much for our service and other work that you done for us..you went out and beyond to find the right parts for us to carry on to enjoy our holiday...very honest man that we can trust to do a GREAT job..

June 12, 2024
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Reply from Tourmotion

Hi Linda, it was a pleasure, hope you enjoy your holiday. See you when your back in the bay.
Regards James

Rated 5 out of 5 stars

Thorough service and great value for money.

Very thorough service and comprehensive report. James was knowledgable and immensely helpful, making the service great value for money. Delighted with the clean and wax results. Would recommend and will definitely use again. Thanks for a great job James.

May 21, 2024
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Reply from Tourmotion

Hi Jane, thank you for your kind words. It was a pleasure. Hope you enjoy the season.

Rated 5 out of 5 stars

Great service once again from James

Great service once again from James, replacing a broken water tank sensor.
Solved the problem by sourcing a replacement that wasn't readily available and did a neat and tidy job of fitting and testing it. Thanks James!

May 8, 2024
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Reply from Tourmotion

Hi Nicky, thank you for your kind words. Glad we could source something that we could modify to solve the problem.

Rated 5 out of 5 stars

Excellent response to my cry for help

Having smelt gas and with a holiday booked, I was delighted with how accommodating James was.
He arranged to come to us the following day and carried out an inspection.
Having diagnosed the fault he arranged a replacement part and fitted it the following week with the assurance that if there are any further problems to get in touch.

April 23, 2024
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Reply from Tourmotion

Hi, thank you for leaving a review. It was a pleasure meeting you, glad I could assist. Hope the holiday went well.

Rated 5 out of 5 stars

I used James for the 1st time as…

I used James for the 1st time as recommended by a friend and i will be using again for all my servicing,hab-checks and repairs. Excellent service and efficient repair made to my Motorhome. I would tell anyone who needs any works doing to use Tourmotion. Thanks James and appreciate prompt and professional service.

April 15, 2024
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Reply from Tourmotion

Thanks Mark for the review, and I appreciate you recommending Tourmotion to your friends.

Rated 5 out of 5 stars

First class

James was very professional and did a excellent job we would highly recommend him

April 8, 2024
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Reply from Tourmotion

Hi, it was a pleasure to wash and wax your caravan and to meet you both, thanks for the coffees! Please let me know if you need anything else.

Rated 4 out of 5 stars

Great Service

James was an absolute star for a call about water leak whilst on holiday in Devon came out ASAP ordered part which we didn't need in the end would not hesitate to use him again wish he would cover my area.

April 3, 2024
Unprompted review
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Reply from Tourmotion

Hi David, Thank you for leaving a review. Look forward to seeing you if you are in Torbay again.

Rated 5 out of 5 stars

James is very professional and top…

James is very professional and top service will recommend to any of my friends

April 4, 2024
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Reply from Tourmotion

Hi Scott, thank you for your kind words, pleased I could help. Let me know if there's anything else you need.
Kind Regards
James

Rated 5 out of 5 stars

Caravan Service

James is friendly and professional. Very thorough and knowledgeable about caravans. Resolved external gas leaks found and made some other suggestions. I recommend Tourmotion very highly.

March 30, 2024
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Reply from Tourmotion

Hi Jeannette, glad we found the leak, hope all is working well now.

Rated 5 out of 5 stars

Good caravan cleaner…

Did a very good job cleaning caravan at a very competitive price

March 13, 2024
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Reply from Tourmotion

Hi Paul, thank you so much for your kind words, I'm glad I could help.

Rated 5 out of 5 stars

Super Star!!

James is a super star, he went way beyond what I expected, despite being put in a challenging situation. I couldn't recommend him more! Thanks again! James.

March 7, 2024
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Reply from Tourmotion

Hi Julieanne, well I've got admit this was a first for me, thank you for the challenge, it was a pleasure to help. Look forward to hearing from you again if there is anything else I can do for you.
Regards James

Rated 5 out of 5 stars

Very reliable

Very reliable. Does an excellent job. Highly recommend

March 3, 2024
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Reply from Tourmotion

Hi Linda, thank you for your kind words its a pleasure to help.

Rated 5 out of 5 stars

James is knowledgeable

James is knowledgeable, trustworthy and helpful

February 9, 2024
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Reply from Tourmotion

Hi Martin, thank you for your review and kind words. Glad I can help just let me know if you need anything else.

Rated 5 out of 5 stars

James made great effort to rectify my…

James made great effort to rectify my problem and was very knowledgeable on his work, he gave me some excellent advice on moving forward with any caravan issues and will be more than happy to use his services again

January 27, 2024
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Reply from Tourmotion

Hi Dave, thank you for contacting me at Tourmotion and taking the time to leave a review. It was a pleasure helping. I hope you enjoy your travels.
Kind Regards
James

Rated 5 out of 5 stars

Prompt

Prompt, Courteous, Reliable. Kept me informed at all times. The only company who replied after l made several enquiries. I will use again if and when I have any problems with my Campervan.

January 25, 2024
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Reply from Tourmotion

Hi John, thank you for taking the time to leave me a review. I'm pleased I could help. Look forward to hearing from you in the future.

Rated 4 out of 5 stars

Really helpful and keen to find a…

Really helpful and keen to find a solution to the issue with our pump. Due to our time restraints we couldn’t get issue fully solved but James gave great advice and came up with a temporary solution

January 24, 2024
Tourmotion logo

Reply from Tourmotion

Hi Karen, thank for your review. I always appreciate customers spending the time to leave me feedback.
Wish I was able to come and diagnose the issue first but due to your time restraints this wasn't possible and we went with the 3rd party guidance you received which turned out to be incorrect. Hope that the temporary fix will enable you to finish your holiday.
Don't forget I'm at the end phone if you require any further guidance and as I said I'm more than happy to meet you on your way home should you need me.
Thank you once again.
Kind regards
James

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