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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process pleasant. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and quality of the work, from initial contact to the final fitting. Reviewers also found the pricing to be competitive and fair, often noting significant savings compared to other providers. The booking process is described as easy and accommodating, with clear communication and convenient scheduling options. However, a small number of people were dissatisfied with an undisclosed cancellation fee, which they felt was unjustified and not communicated during the booking process or in prior correspondence.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, efficiency,... See more

Service

People report positive experiences with service, consistently praising the efficiency and professionalism... See more

Price

Clients share positive opinions on price, consistently highlighting competitive and excellent pricing. Many... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers found it easy to book appointments,... See more

Product

Customers consistently note positive experiences with the product. Many reviewers express satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rebekah explained the options available for my Audi Q7 including the cost of each one. She gave me dates available for installation. All very comrehensive and easy to understand. Towbar2u require full... See more

Company replied

Rated 5 out of 5 stars

I phoned Rebekah at Towbar2u and she couldn’t have been more helpful, I needed a complete tow bar fitted and an ad hock electrical connection done on another vehicle. They rearranged things for me and... See more

Company replied

Rated 5 out of 5 stars

Contacted Towbar2u via the website initially, following a recommendation. Rebekah answered the following morning with a competitive quote. I was booked in for the exact date I wanted and ever... See more

Company replied

Rated 5 out of 5 stars

Great experience getting a tow bar fitted by Towbar2U. Matched the price of another company which was slightly cheaper. Quick and easy correspondence to book in the fitting. Arrived when they... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Electrical Service
  3. Auto Parts Market
  4. Auto Repair Shop
  5. Car Battery Store
  6. Car Equipment Accessories Store

Written by the company

Towbar2U is a mobile towbar installation company with competitive prices and highly skilled fitters nationwide - we have more than 30 years' experience in the industry and pride ourselves on exceptional customer care. We bring our high-quality services direct to your door so that you don't need to take your vehicle into a garage; you can enjoy your home comforts or continue working from home whilst we fit your towbar. Our professional mobile fitting service ensures that your new towbar and electrics are expertly installed, towbars also come with a lifetime guarantee and aftersales care as standard. Whether you have a new or old car, and are towing a trailer, bike rack, caravan or horse box, give us a call and we can help find the towbar to suit your needs. *If you find a better like for like price elsewhere, we'll do our best to beat it.*


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

John's just fitted our new towbar and…

John's just fitted our new towbar and have to say he was extremely helpful and professional. The conditions were awful but that still didn't stop him. Would thoroughly recommend the company and John and would definitely use them again. 👍

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Dean seat ateca

Booked in with towbar2u which was the cheapest quote by nearly £100 in the area Received a phone call to see if they could bring my appointment a day forward which i was happy with John arrived before the appointment time and was swiftly into action despite the severe weather and was great to deal with very professional and polite really happy with the service and product I would highly recommend thankyou.

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

John the fitter

John fitted the towbar. Cracking lad. Thoroughly professional. Would recommend the company to anyone.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Super service

Super service, arrived and fitted exactly as planned. Even better than that, Witter only provided cables for 7pin but Gordon fitted 13 pin wiring and didn't charge us for his time. Highly recommended.

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

tow bar housing bung

I needed a "bung" for the housing of my detachable tow bar, I spoke to Dave who got me one in a couple of days at the best price. Great service no problem many thanks

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Just had a tow bar fitted to day

Just had a tow bar fitted to day, great service, Martin the fitter is a credit to your company, tidy, friendly and on time, great job on a baking hot day, would definitely recommend this company, many thanks.

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Had my first towbar fitted yesterday by john. Really pleasant and knowledgeable fella everything well explained and communicated. Would highly recommend. 5 stars.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great service excellent job

Great service excellent job. Had my 1st towbar fitted to my Audi Q3 last week. John the fitter arrived on time and was very friendly and helpful. He was very professional and explained everything to me about removing and connecting the towbar. He couldn't have been more helpful.
Would use this company again.

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

This is the second tow bar fitted by this company and the service has always been first rate. John the fitter was very helpful and friendly and did a professional job on my Golf GTI and later my Macan. I would not hesitate to recommend them again. The cost was fair and the service prompt.

March 17, 2023
Unprompted review
Rated 5 out of 5 stars

I travelled from Edinburgh in my Motorhome

I travelled from Edinburgh in my Motorhome. I uplifted my new tow car and A Frame. The service was ultra professional and I got a very informed guide to using the A Frame from Ben. Although I arrived a day early I was accommodated and job completed in less than 2 hours. Fantastic service, fantastic tow car and fantastic A Frame. Would absolutely recommend. Well worth the trip. Thanks to you all.

October 20, 2022
Unprompted review
Rated 5 out of 5 stars

Professional

Josh was fantastic, professional, courteous and personable. Fantastic job done, exactly what we wanted. Highly recommend.

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent!
Friendly, tidy, professional job!
Would recommend to everyone!
(Lincolnshire)

April 28, 2022
Unprompted review
Rated 1 out of 5 stars

Horrible, Nasty Drivers, Rude, Dangerous, AVOID

Had a bad experience from one of the driver's going to HULL last week, I indicated to pull out lots of room. photographed him. Think i will be splashing it everywhere.

Idiot comes speeding to the back of my car the cuts me up when the lane in front was empty and the 3rd lane of the motorway free.

Judging them on they aggression on the road only the customers will know how aggressive they are with them. (I WOULD NEVER USE THEM)
probably get punched if you had a complaint (NASTY)

February 17, 2022
Unprompted review
Rated 1 out of 5 stars

Fiasco!

I have used Towbar2u on two occasions. The first time the fitter dropped our rear light cluster, cracking it. They replaced it with a second hand one but even then they were just going to drop it off for me to fit! After a call they did eventually come and fit it. The second time I needed electrics fitted on a LandRover (so I thought) turns out it already had electrics fitted behind a panel out of sight. Instead of asking (as the experts) if I had looked in the first place, they sent a fitter out and charged me £55 + VAT to tell me it had electrics already. Best thing is, the fitter didn’t even have the electric leads with him. He asked if I’d had them delivered!? Would definitely not recommend this company. Fiasco from start to finish.

January 22, 2022
Unprompted review

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