I have had dealings with Tower for a few years now and they are the best partner I have had in this field in many years. I trust them and that goes a long way, when trying to conclude a negotiated... See more
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⭐️⭐️⭐️⭐️⭐️ As a small coffee shop owner, I was looking for a company to help me purchase some equipment for our shop, and I had the pleasure of dealing with Gary Lomas. From start to finish, Gary... See more
Company replied
We have used Tower Leasing for several leasing deals over the past 18 months and they have never failed to find the right funding and deal for what we require (even when other leasing companies have f... See more
Absolutely disgraceful company, charging £156 a month for 4 phones & some “phone agreement” and initial training on a 6 year contract for rental, so will never own these phones! Have said... See more
Company replied
Company details
Written by the company
Tower Leasing Ltd was founded in 1989 and is a funder with the support of brokerage facilities which enable companies across the UK to acquire much needed capital equipment through a cost-effective and beneficial way. We work very closely with many resellers of equipment and help them to provide their customers with an alternative option to outright cash purchase. We also have a dedicated end user department supporting new start ups to blue chips and provide alternative finance such as Business Loans, Invoice, Vehicle and Property Finance.
Contact info
The Columbia Centre, 2nd Floor, RG12 1LP , Bracknell, United Kingdom
- 01753 837 050
- enquiries@towerleasing.co.uk
- towerleasing.co.uk
3.2
Average
56 reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely iffy company who will do…
Extremely iffy company who will do their utmost to extract every last penny out of you.
Please read all the “bad reviews” and don’t be fooled by the so called positive ones.
I’m letting you know I was caught and would never want anyone to experience the corruption and lies that occurs.
Don’t be fooled either by the Jack McQuillan responses.
Stay away from this company.
February 5, 2026
Unprompted review
Excellent service and communication…
Excellent service and communication from Michael. Highly recommend Tower Leasing.
March 2, 2026
Unprompted review
Reply from Tower Leasing
Hi Pauline,
Thank you so much for taking the time to leave us a 5* review! We will be sure to share this with Michael.
Many thanks,
The Tower Leasing Team
Tower Leasing Ltd are our preferred leasing partner
Tower Leasing Ltd have been one of our preferred leasing partners for almost 17-years. Following a review of our leasing business late last year, our new Business Manager Ben King said that he could offer us the tools to make offering lease business to our customers much simpler and more competitive. We have since moved Tower to our number one preferred leasing partner and I must say that we have been very impressed with the professionalism and quality of service that Ben and his team have given to us and our customers.
February 26, 2026
Unprompted review
Reply from Tower Leasing
Hi Stephen,
Thank you so much for the kind feedback. We're delighted to hear that you're pleased with the service Ben and the team have been providing for you and we'll be sure to share this with them.
Thank you for your support over all these years.
Best wishes,
The Tower Leasing Team
If I could leave zero feedback I would
If I could leave zero feedback I would.
You’ve no idea how bad this company is from once they have you signed to the ongoing additional charges they try to charge.
It goes downhill from year 1+. They use every legal trick in the book to take your hard end cash.
YOU HAVE BEEN WARNED
I strongly suggest you take a step back and use a company who have a 5 ⭐️ feedback rating.
Their POOR feedback says it all and should be a warning to genuine Uk customers
My opinion STAY AWAY
February 20, 2026
Unprompted review
Reply from Tower Leasing
Thank you for taking the time to leave your feedback.
We’re genuinely sorry to hear that you feel this way about your experience with us. Providing a clear, transparent, and fair service is extremely important to us, and we take our regulatory and compliance responsibilities very seriously.
All Tower Leasing agreements set out the contractual terms within the documentation issued to customers before activation. That said, we understand that concerns can arise and would welcome the opportunity to discuss your specific situation in more detail.
If you would like to speak with us directly, please contact our Customer Service team at customerservice@towerleasing.co.uk or call us on 01753837050 and we will do our best to assist you.
Kind regards,
Jack McQuillan
Gary Lomas Excellent
Gary Lomas Excellent.
Throughly recommend Tower Leasing.
Richard Walker
October 22, 2025
Unprompted review
Reply from Tower Leasing
Hi Richard,
Thank you very much for taking the time to leave us a review.
We're delighted that you had a positive experience with us and we'll be sure to share your feedback with Gary.
Best wishes,
The Tower Leasing Team
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
As a small coffee shop owner, I was looking for a company to help me purchase some equipment for our shop, and I had the pleasure of dealing with Gary Lomas. From start to finish, Gary provided one of the best customer experiences I’ve ever had. He took the time to listen to my needs, offered thoughtful advice, and was always available to discuss or suggest better alternatives until we found the perfect solution. His professionalism, patience, and genuine care truly stood out.
I highly recommend Gary to anyone looking for exceptional service. He’s a credit to his company, and I have no doubt he’ll go far in his career.
October 3, 2025
Unprompted review
Reply from Tower Leasing
Hi Gaëlle,
Thank you so much for taking the time to leave us such a wonderful review!
We’re absolutely delighted to hear about your experience with Gary — he’ll be thrilled to know he made such a positive impact.
We wish you every success with your coffee shop, and we hope to have the pleasure of working with you again in the future!
Best wishes,
Jack McQuillan
Brilliant Company
Excellent company to deal with Jack McQuillan 5*
October 23, 2025
Unprompted review
Reply from Tower Leasing
Hi Amy,
Thank you so much for taking the time to leave us a 5* review!
Best Wishes,
The Tower Leasing Team
Absolutely disgraceful company
Absolutely disgraceful company, charging £156 a month for 4 phones & some “phone agreement” and initial training on a 6 year contract for rental, so will never own these phones! Have said I cannot cancel the contract.
The fact that our broadband provider Focus has supplied the goods makes this even worse!
Investec are collecting the money so there are 3 “Opposite versions of Musketeers” in this disgraceful practice.
Tower Leasing have also threatened to get in debt collectors if we try to not pay anymore.
I have not even said I would think of doing this!!
We could have bought 7 top notch iPhones outright at the start of this and still of had change.
Avoid Tower Leasing like the plague!
May 1, 2025
Unprompted review
Reply from Tower Leasing
Hi Matt,
Thank you for your review. We're sorry to hear of your dissatisfaction and appreciate the opportunity to clarify our role in the process, we would like to assure you that Tower Leasing is fully committed to transparency.
Tower Leasing acts as a broker, facilitating finance agreements between our customers and funding partners. We are not involved in the sales process or negotiations regarding the equipment or services provided by suppliers.
The terms of the lease agreement—including duration, monthly cost, and ownership status of the equipment—are clearly outlined in the documents signed at the point of agreement.
As is the case with many lease agreements, the full amount of funds is released to the supplier at the start of the agreement, and all instalments due over the term of the lease remain payable in full, as agreed in the signed contract.
We understand this may not be the outcome you had hoped for, but we have previously investigated your concerns and shared details with your supplier to enable them to respond via their own complaints process. Should you wish to revisit any aspect of this, we remain available to support you in any way we can and would be happy to discuss it further. Please feel free to get in touch via customerservice@towerleasing.co.uk or 01753 837050.
Kind regards,
Jack McQuillan
Terrible Experience
Terrible Experience – Feels Like a Scam!
I keep receiving constant promotional emails from this company, pushing their services. But every time I try to respond or ask for more information, they completely ignore me. Recently, they sent me a suspicious-looking ID verification link, claiming I needed to verify my identity. This raised serious red flags — it felt like an attempt to capture my personal information while I was waiting for a reply
There’s no real communication, no transparency, and their approach feels shady at best. I strongly advise everyone to stay far away. This company does not seem trustworthy.
May 13, 2025
Unprompted review
Reply from Tower Leasing
Hi Khalil,
Thank you for your feedback.
For clarity, the ID verification you received is a necessary step in our 'Know Your Customer' (KYC) due diligence, a legal requirement in the UK for financial services like ours. These checks are standard practice, applied as needed to ensure the responsible use of our services and to safeguard both you and our business.
We understand you had concerns about communication. Our team makes every effort to provide clear information at every stage of the process and explain the reasoning behind each decision made. However, without the completed ‘Know Your Customer’ verification, we were unable to move forward with your application.
While we understand this may not have been the outcome you were hoping for, we stand by the importance of rigorous checks and responsible lending. If you have any further questions, you’re welcome to contact us at customerservice@towerleasing.co.uk or on 01753 837050.
Kind regards,
Jack McQuillan
They direct debited 'accidentally' tens…
They direct debited 'accidentally' tens of thousands of pounds out of our company account and then took a week to a return the money. Do not use, they are crooks, you will get fleeced.
March 1, 2025
Unprompted review
Reply from Tower Leasing
Hi Sam,
Thank you for your feedback. We sincerely apologise for the inconvenience and distress caused by the account processing error in September 2024.
This was an isolated incident affecting a small number of customers. As soon as the error was identified, we took immediate action and refunded any overpayments as quickly as possible. Since then, we have reviewed and strengthened our internal procedures to ensure that such an event cannot happen again.
We completely understand the concern this situation caused. If you wish to discuss it further, please feel free to contact our team directly at customerservice@towerleasing.co.uk, and we will do everything we can to support you.
Kind regards,
Jack McQuillan
What a disgusting company
What a disgusting company. Stay away. We had an agreement with them for office phones and an agreement with them for the telephone managing programme for said phones.I Emailed them in july to cancel all services explained we had new phones and the old ones were no longer in use. They told me i had to give 90 days notice. Fine not great but we paid it. I then find out months later they cancelled the phone agreement and not the phone managing programme. Their explanation for this - because i had replied on an old email chain and it only listed the one agreement number in the subject line. So they expect me to pay and give another 90 days notice for a managing programme on phones that they knew we no longer had. Then they have the audacity to send a debt collector after us. DO NOT USE. The programme they sold us was not as sold and didn't work half the time. The Customer experience is appalling and i would suggest to any new customers - Go elsewhere.
January 31, 2025
Unprompted review
Reply from Tower Leasing
Hi Carlie,
Thank you for taking the time to share your feedback. We're sorry to hear that you’re dissatisfied with your recent experience, and we appreciate you bringing this to our attention.
To offer some clarity, it appears that two separate agreements were set up - one for your phone system (in September 2017) and another for the software/management programme (in November 2017).
As these are independent agreements, each with their own documentation and terms, our process requires that any request to terminate must clearly reference each specific agreement number. This is to ensure the correct agreements are actioned and we don’t terminate services that may still be in use. Unfortunately, as the cancellation request only referenced the phone system agreement, this was the only one we proceeded to terminate at the time.
Regarding the software, we also want to clarify that Tower Leasing is a finance provider rather than the supplier of the phones or software. This means we fund the equipment and software for businesses but do not sell, supply, or manage the products directly - which is why any issues with how the programme worked would need to be raised with the original supplier. That said, we are always here to help point customers in the right direction if they’re unsure of who to contact.
We are very sorry for any frustration this situation has caused. If you would like to discuss this further, please don’t hesitate to contact our customer service team at customerservice@towerleasing.co.uk, and they will do their best to assist you.
Kind regards,
Jack McQuillan
Tower leasing be very careful before signing or being linked to them
Tower Leasing who will put you through Acquis Insurance who also are also out to charge a fortune
example
3x items of office equipment value £250 value
Tower leasing want £50 per month leasing for 5 years = £3000
They try and force you underhandedly in the small print to Acquis Insurance to insure the 3x items of office equipment - yes the total value of equipment is £ 250.
Acquis Insurance try and charge you at £8 per month £96 per year to start with.........
by year 2 is £17 per month £204 per year and you can guess, it goes higher every year and they try and charge what they feel like.
Tip from me - stay away from both and don't get caught out !!!
March 10, 2025
Unprompted review
Reply from Tower Leasing
Hi there,
Thank you for sharing your feedback. We’re sorry to hear about your frustration and would like to provide some clarification to address your concerns and help resolve this matter.
As part of our service, we are asked to pay for equipment on behalf of businesses, like yours, and we want to make sure the equipment is insured, to protect against risks such as damage, theft, or loss.
To facilitate this, we partner with Acquis, a specialist insurance provider. Our customers are notified before the insurance policy is in place, including details of the quoted cost of the insurance and also how to opt out if they prefer to use their own insurance.
Additionally, no insurance payments are required for the first three months, allowing time for customers to provide their existing policy documents. Cover can be removed at any time during the agreement if sufficient insurance is in place. Once confirmed, we will issue a full refund for any insurance charges incurred in the past 200 days.
This information is outlined in the finance contract, Welcome Pack, and insurance quote letter provided to every customer.
I would also like to reassure you that we are committed to treating all customers fairly and transparently. For clarity, the monthly payments we offer are based on the invoice values provided by the supplier, along with a nominal interest rate to reflect the cost of lending. We would also like to highlight that our minimum agreement size is £1,000, so we wouldn’t typically be able to facilitate agreements for amounts as low as £250, and we have been unable to locate any record of a transaction for that value on our system.
As mentioned earlier, we would like to assist you, but as no company name was provided, we are unable to locate your records. Please contact our customer service team at customerservice@towerleasing.co.uk, and they will do their best to resolve this for you.
Kind regards,
Jack McQuillan
Helpful team quick to act.
We had 16 vehicles coming to the end of their original agreement with the manufacturer with a final balloon payment on each which we could not have afforded. The team at Tower Leasing worked very quickly and had the whole agreement sorted and finalised within 3 weeks meaning we could pay the remaining balance to the new provider over the next 2 years.
September 12, 2024
Unprompted review
Reply from Tower Leasing
Hi Kenny,
Thank you so much for taking the time to leave us a 5* review! We are delighted to hear that we were able to support you with your balloon payment in a timely manner. We will be sure to share this feedback with your Account Manager, Ben King.
Kind regards,
The Tower Leasing Team
So proffesional and Lilly was great in…
So proffesional and Lilly was great in resolving my issue. Had a major problem with a item i purchused from with the equipment been faulty. I suffer with anxiety and was on full panic mode in regards to the HP. After speaking to Lilly she was calm..Understanding and such a great help. thank you so much.
July 25, 2024
Unprompted review
Reply from Tower Leasing
Thank you so much for the kind review, David! We are delighted that Lily was able to resolve your issue and we have shared your review with her.
Best wishes,
The Tower Team
Tower leading financed a coffee machine…
Tower leading financed a coffee machine for our pub. It’s been about a year into our relationship and whilst their customer services seems switched on, their accounts team really struggle to get invoices correct. I have to check and question everything I’m afraid. Not the end of the world but I’ve more important things to do! Alan
February 21, 2024
Unprompted review
Highly professional team
Highly professional team, would definitely recommend.
T Heard
June 9, 2023
Unprompted review
Reply from Tower Leasing
Thank you for taking the time to leave us a 5-Star review, Tristan! We really appreciate the positive feedback.
Kind regards,
The Tower Leasing Team
Our contact Sam has been amazing. Great service
Our contact Sam has been amazing. Professional company. Helped us finance sales to facilitate new customers. Looking forward to growing our relationship!
October 13, 2022
Unprompted review
Great company to work with
Great company to work with, especially Samuel Buckley, always happy to answer any question
November 16, 2022
Unprompted review
Reply from Tower Leasing
Hi Alice,
Thank you so much for leaving us a 5* review!
We're delighted to hear that you're happy with the service Sam has been providing for you and that he's helped to answer any of the questions you've had. We'll be sure to pass this feedback on to him.
Kind regards,
The Tower Team
Great to deal with
Dealing with Sam Buckley was smooth, efficient and effortless. Exactly what you want from a leasing company.
January 15, 2022
Unprompted review
Reply from Tower Leasing
Hi James,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you've been receiving the 5* service we aim to provide here at Tower and will be sure to pass your feedback on to Sam.
Kind regards,
The Tower Leasing Team
Great company to work with!
August 23, 2022
Unprompted review
Reply from Tower Leasing
Thank you so much for leaving us a 5* review, Andrew! It's great to hear that you're happy with the service our team has been providing and we look forward to continuing to work together.
Kind regards,
The Tower Leasing Team
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