Jordyn was super knowledgeable when I asked how the application process worked and what was involved and what I would need to successfully apply. I was impressed with how well she knew the answers to... See more
Company replied
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See what reviewers are saying
I walked into Tower Loan with the intent of finding out more information before I decided my next move on applying for a loan. I was immediately greeted with a warm hello and asked how I could be help... See more
Company replied
My experience was so awesome, At first it was so easy and quick I thought it was a scam. When I tell you the customer service was impeccable, Fast and efficient is an understatement. The help was ver... See more
Company replied
Qualified for more than I thought. It was very easy and convenient. Located close to my home as well.
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Crest Hill
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
1811 Knapp Dr, 60403, Crest Hill, IL, United States
- 815-730-1513
4.6
Excellent
50 reviews
Asks customers to review
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Cash a check with the devil
This Company makes a decision to offer a signed check to cash, based on their determination of credit worthiness and offer a period of 30 days to review the terms. During this 30day time period, they begin dogging the client relentlessly. I have cashed a few of these checks and have repaid the loan within the 30 day time frame to avoid interest and further harassment.
December 3, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Tower Loan - Crest Hill
Thank you for your review. We appreciate your kind words about our professional team at Tower Loan.
An excellent service and great customer…
An excellent service and great customer care
November 18, 2025
Reply from Tower Loan - Crest Hill
We are utterly delighted to hear about your excellent experience with our service and customer care.
Reply from Tower Loan - Crest Hill
We greatly appreciate your positive feedback about our friendly, polite, and fast service at Tower Loan.
Excellent customer service It was an easy process from start to…
It was an easy process from start to finish. Excellent customer service from the 2 employees that helped us.
October 17, 2025
Reply from Tower Loan - Crest Hill
Thank you immensely for recognizing our excellent customer service. We appreciate your positive feedback about the easy process.
Reply from Tower Loan - Crest Hill
We are elated to hear you found us professional. Thank you for choosing Tower Loan, MARCIN.
The gentleman who worked with me was…
The gentleman who worked with me was very nice and knowledgeable. Everything went extremely smooth and I was in and out in about 1/2 hour. I was very impressed thank you
August 21, 2025
Reply from Tower Loan - Crest Hill
Thank you for sharing your positive experience. We're pleased to hear that our team provided knowledgeable and efficient service. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Nice person helping me
August 14, 2025
Reply from Tower Loan - Crest Hill
We're happy to hear that you had a positive experience with our helpful team member! We appreciate your feedback.
Reply from Tower Loan - Crest Hill
Thank you for your kind words! We're pleased to hear that you had a positive experience with our team. Your feedback is greatly appreciated.
I’ve had several loans with them and…
I’ve had several loans with them and they are great to deal with and very personable. I would highly recommend them for your place to get a loan.
August 12, 2025
Reply from Tower Loan - Crest Hill
Thank you for sharing your positive experience with Tower Loan. We're pleased to hear that our team has been personable and helpful in meeting your needs. Your recommendation means a lot to us.
My experience was so awesome,
My experience was so awesome, At first it was so easy and quick I thought it was a scam. When I tell you the customer service was impeccable, Fast and efficient is an understatement. The help was very well appreciated in a time for vacation for extra funds...Thank you guys for the BEST Service Ever!!!!
July 16, 2025
Reply from Tower Loan - Crest Hill
We're glad to hear that you had an awesome experience and found our service to be quick and efficient. Your kind words about our customer service are greatly appreciated. Thank you for choosing us for your needs and for taking the time to leave such a positive review!
Reply from Tower Loan - Crest Hill
We're glad to hear that you found our process to be quick and easy! Your positive feedback is greatly appreciated. Thank you for choosing our services.
4 different call each says a different…
4 different call each says a different amount owns. We had the loan set as automatic to come each month. One day Sara said owned one payment and then the next two payments. Mrs. Gonzales said one payment. The manager Hailey says two. I have asked copy of the original contract.
June 18, 2025
Reply from Tower Loan - Crest Hill
We're sorry to hear about the confusion regarding your loan payments. We understand how important clear and consistent communication is. We encourage you to reach out to the local office directly for a detailed breakdown of your account and to request a copy of your original contract. We appreciate your feedback and will work on improving our communication.
Mrs.
Mrs. Gonzales is phenomenal. Great customer service very polite and professional on the phone & great in person as well. Highly recommend her
June 19, 2025
Reply from Tower Loan - Crest Hill
Thank you for the 5-star rating and the positive feedback about Mrs. Gonzales. We're glad to hear that you had a great experience with her customer service. Your recommendation is greatly appreciated!
The representative
The representative. Mrs Gonzalez knows the business. Great person to have
June 10, 2025
Reply from Tower Loan - Crest Hill
Thank you for the 5-star rating and for recognizing Mrs. Gonzalez's expertise. We're glad to hear that you had a positive experience with us. Your feedback is greatly appreciated!
Mrs Gonzalez
Mrs. Gonzales was very helpful and ensured that I had the best possible rate for my loan and made sure that she was able to get monthly payments to be affordable.
June 3, 2025
Reply from Tower Loan - Crest Hill
We're glad to hear that you had a positive experience with our team and found our loan rates and payment plans to be affordable. Your feedback is greatly appreciated. Thank you for choosing our services!
Friendly and Professional
I would like to express my gratitude for the excellent service I received from Mis Gonzales at the bank. She was incredibly kind, patiend, and professional throughout the entire loan application process. She explained every step clearly and answered all of my questions with great patience. Her positive attitude and willingness to help made the entire process smooth and straightforward. Thanks to her, I felt confident and well-informed about my financing options. I highly recommmend her service to anyone looking for quality and trustworthy assistance.
June 4, 2025
Unprompted review
Reply from Tower Loan - Crest Hill
Thank you for your positive feedback! We're glad to hear that you had a great experience with our team, particularly with Ms. Gonzales. It's wonderful to know that her professionalism and dedication made your loan application process smooth and straightforward. We strive to provide excellent service and we're pleased to hear that we met your expectations. Your recommendation is greatly appreciated.
Tower Loan Crest Hill
The manager Hailey has been such a big help in my understanding of this process. She never hesitates to answer all of my questions or explain in further detail for me. She truly listens and cares about her customers!
June 4, 2025
Unprompted review
Reply from Tower Loan - Crest Hill
We're glad to hear that our manager Hailey was able to assist you effectively and make the process easier for you. It's important to us that our customers feel heard and cared for. Thank you for your positive feedback!
Reply from Tower Loan - Crest Hill
We're glad to hear about your positive experience with our team, especially Abby. Your feedback is greatly appreciated. Thank you for the 5-star rating!
very fast sservice
April 19, 2025
Reply from Tower Loan - Crest Hill
We're glad to hear that you found our service speedy! We strive to provide efficient service to all our customers. Thank you for your positive feedback.
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