From my very first encounter we them over the phone they were always pleasant and inviting. Once I made it to the office everyone was the exact same way. They helped me understand my loan payoff optio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The lady that helped us with our loan worked tirelessly having to deal with internet issues and her computer going down and having to reboot it and start over. She helped us secure a loan that much ne... See more
Company replied
Brandy at the Ruston office is by far the most professional and caring individual. She is easy to work with. She responds timely. The environment at the Ruston office is a friendly one, everyone is ju... See more
Company replied
Brandi is always willing to help someone if an issue is ever to arise. She understands people go through hardships but as long as you keep your word , she will do whatever it takes to help you. Her te... See more
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Ruston
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
726 Celebrity Dr., 71270, Ruston, LA, United States
- 318-254-8100
4.7
Excellent
27 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great staff and customer service
Staff was very nice and efficient in preparing my loan
April 11, 2026
Reply from Tower Loan - Ruston
We are glad to hear about your positive experience with our staff and efficient loan preparation process.
Friendly professional service eager to…
Friendly professional service eager to offer financial assistance
March 18, 2026
Reply from Tower Loan - Ruston
We deeply cherish your feedback about our friendly professional service and commitment to financial assistance.
Friendly staff who worked hard to meet…
Friendly staff who worked hard to meet our needs.
March 11, 2026
Reply from Tower Loan - Ruston
Thank you for your review, ERIC CARTER. We appreciate your recognition of our friendly staff's dedication to meeting your needs.
Great Experience ☺️
I have dealt with them before I gave them no problems and they didn't give me any! So there it is we meet again!
February 25, 2026
Reply from Tower Loan - Ruston
Thank you for your wonderful feedback! We appreciate your continued trust in Tower Loan and look forward to serving you again.
Experience with Brandy Farrar’s crew
The group under Brandy Farrar’s supervision are outstanding in what they do
October 17, 2025
Reply from Tower Loan - Ruston
We are thrilled to hear about your outstanding experience with Brandy Farrar's crew. Your feedback means everything to us.
Easy to work with!
My local Tower Loan office/staff are so easy to work with and are very helpful!
February 7, 2026
Reply from Tower Loan - Ruston
Thank you for taking the time to share your experience. We appreciate your kind words about our helpful staff.
Very efficient and fast....professional…
Very efficient and fast....professional people...excellent experience
January 14, 2026
Reply from Tower Loan - Ruston
We are delighted to hear about your excellent experience with our efficient and professional team at Tower Loan.
Great customer service!🥇
January 10, 2026
Reply from Tower Loan - Ruston
We greatly appreciate your positive feedback about our customer service at Tower Loan!
The staff was friendly friendly and I…
The staff was friendly friendly and I was able to get the money that I needed in a timely manner
December 19, 2025
Unprompted review
Reply from Tower Loan - Ruston
We're happy to hear that our staff was friendly and that you received your money quickly. Thank you for taking the time to leave us this great feedback!
Mrs. Brandy is the best
Mrs. Brandy is awesome. She goes above and beyond to assist the customers.
December 24, 2025
Reply from Tower Loan - Ruston
We are pleased to hear Mrs. Brandy provides exceptional service. Thank you for recognizing her dedication to customers.
Reply from Tower Loan - Ruston
Thank you for sharing your experience. We are privileged to work with understanding customers like you.
It was a very good very professional…
It was a very good very professional people get me the money I need
December 2, 2025
Reply from Tower Loan - Ruston
We are elated to hear you found our team professional and helpful with your needs.
Pleased with their service
From my very first encounter we them over the phone they were always pleasant and inviting. Once I made it to the office everyone was the exact same way. They helped me understand my loan payoff options debt consolidation and a little extra credit building tips. I feel like I made a great choice having my loan with this company. If need be I believe I'd choose them again.
September 18, 2025
Reply from Tower Loan - Ruston
Your positive feedback means everything to us. We appreciate your trust in Tower Loan for your financial needs.
Reply from Tower Loan - Ruston
We're happy to hear that we could assist you effectively during that time. Thank you for sharing your positive experience with us!
Professionalism
Professionalism, courtesy, integrity, patience, and respect toward the customer
August 15, 2025
Reply from Tower Loan - Ruston
Thank you for your positive feedback. We're pleased to hear that our team demonstrated professionalism, courtesy, integrity, patience, and respect. Your satisfaction is important to us, and we appreciate your support.
Reply from Tower Loan - Ruston
Thank you for your positive feedback! We're glad to hear that you found our service helpful. We look forward to assisting you again in the future.
Good customer service.
July 24, 2025
Reply from Tower Loan - Ruston
Thank you for the positive feedback! We're glad to hear that our customer service met your expectations. We strive to provide the best service possible. Your satisfaction is our priority.
Reply from Tower Loan - Ruston
Thank you for the 5-star rating! We're glad to hear that our staff's knowledge and friendliness, along with our convenient hours and location, met your expectations. We look forward to serving you again in the future.
The staff are very polite and friendly
The staff are very polite and friendly. The rates are high and it would be very helpful if they were lower. Friendly atmosphere.
July 24, 2025
Reply from Tower Loan - Ruston
Thank you for the 5-star rating and your kind words about our staff. We're glad to hear you appreciate the friendly atmosphere. Your feedback regarding our rates is valuable and we'll certainly take it into consideration. Thanks for choosing us!
Great Service
The employees at this location are very friendly and helpful. They take time to listen to customers' concerns and answer any questions.
November 26, 2024
Reply from Tower Loan - Ruston
Thank you for the 5-star rating! We're glad to hear that our team was able to provide you with friendly and helpful service. Your feedback is greatly appreciated and we look forward to continuing to meet your expectations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.