Toyota Reviews 

Ive just purchased toyota aygo X exclusive and i love it Ben,andrew and tom were absolutely brilliant.nothing was too hard for them if I needed anything they were always at end of the phone my 2nd car from toyota this is why I'm leaving 5 star review these 3 are absolutely 👏 brilliant.and now I have the car they emailed to say any problems to go back and they will sort it i know I keep saying this but they deserve the world what lovely bunch toyota swansea 😁

Toyota Finance is the worst company I have ever had to deal with. Cannot get through on the phone, no return calls and if you log on to the portal and send a message it is a standard reply no one appears to read the actual content of the message. I cannot wait to get rid of this company, they are extremely unhelpful and are not interested in the customer.

I bought a 4k miles year old aygo edge, and found it to be very poorly built, it rattles and creaks ,the front seats sag and the seat material is baggy and badly fitted .
Awful after sales service .

I have always been pleased with Toyota hedge end and really happy with both my Lexus and Toyota.

On my last two visits inspite of inspections, videos, reports and leaving the car for a full day they have really struggled to address a repeating problem.

Every time I close any of the doors or hatch back I get an after vibration noise from under the car.

Having been assured by Toyota that there is no problem I called the AA out yesterday to address another issue.

As soon as the AA looked underneath the car when I closed the door, he said I can see the heat shield over the exhaust, is moving and one has come away, it's obvious with a visual inspection.

Perhaps Toyota had no one to close the door whilst another view underneath, I'm not sure.

To complete the story I've just emailed Toyota with all my details including the car registration only to have a return email asking for exactly the same details, perhaps this why my problem was not addressed.

With better oversight this site could be Gold Standard.

Has anyone else had the same issued with Best Practice and Duty of Care, perhaps more training and supervision is needed.

Purchased a Toyota CHR Sport from Frf Cardiff in November 2024 and paid to have Front and Rear Dashcam Fitted at a cost of £387. As I live in Callington Cornwall so I paid £99 for delivery. When I took delivery of my car I noticed that there was No Box, instructions, SD Card etc. for the dash a m so I have Emailed Salesman no fewer than Six Times I also Emailed the Sales Manager NO RESPONSE! I have even telephoned the sales team and they were supposed to give me a call back. NO RESPONSE. Very angry at after sales service NON EXISTANT.

After 30 very happy years of owning a few Toyotas, we had been 100% happy until now.
Our Yaris Cross is only 18 months old and decided to stop dead in a car park. After calling out Toyota assist we were informed this was a known complaint. After further investigation both on line and from Toyota we have discovered the 12V battery looses power unless it’s left running on the drive way or taken for a long run every few days.
We have bought Toyota for their reliability and economy. This common fault is the complete opposite of what we want. To take unnecessary long journeys is not only expensive but environmentally unfriendly.
Being both elderly, and living away from any bus route we need a reliable car.
It looks like Toyota are not interested. This fault needs addressed and any car who has this problem needs to be resolved

Toyota have had my car waiting for a part in their garage for 5 months and STILL no end in sight. Supposedly just waiting for an alternator to come back into stock?!?! Everytime I call to ask for an update I am told they still cant order the part. HOW nearly half a year down the line have they still not been able to source an alternator? I had the car for 10 months and this issue came about. Wish I had gone elsewhere. Lets only hope its fixed before 2026...

My mum placed a deposit on a Toyota Yaris in the Cambridge Branch on the 28th December. She is very stressed out as she still waiting for the refund despite several phone calls to the office.

My screen wash stopped working, I called and was asked to go in where Shiela advised fuse blown and with the help of mechanic, they sorted this quickly and washed and hoovered the car, also reset warning light, great service at Toyota Cameron Toll, thank you

All we can say is usless

We came into the showroom just a few days ago and was miserably met by fleeing salesmen
Eventually after asking for help MARTIN came foward.

We asked him to show us a car we went onto buy somewhere else and he miserably walked over to get jump leads .

This was the worst experience we've ever had

We went onto another dealership and spent 35,000 pounds

Martin Southport branch , you clearly dispise your job , you was miserable ,un helpful and dam right rude .

You need to retire as sales is no longer for you .

Toyota , vet your staff.

Toyota finance website is a joke I have made an account with them and every time I try to sign in it says I am not registered with them. I am wanting to pay settlement figure but don`t know how I can pay them.

Big shout out to Daniel in Toyota Dunfermline who ordered then put on wheel trims in middle of torrential freezing rain on Hogmanay. TREMENDOUS customer service and I shall recommend him. THANK YOU!

I bought my Toyota Yaris from Steven eagall in 2017. I have had it serviced by them regularly. I have just sold it due to having to give up driving,However in all that time it cost me the princely sum of a windscreen wiper blade. The car never let me down and always ran perfectly. I don’t understand why there so many negative reviews regarding Toyota

As a long-time admirer of Toyota, I purchased a Toyota RAV4 (2020) on August 3rd, 2023, from Snow Toyota in the UK. My choice was driven by Toyota’s reputation as one of the most reliable car brands in the world. I took great care of my car, including using a steering wheel lock and disabling the keyless entry system daily to protect against potential key signal cloning.

However, my experience with Toyota UK has been deeply disappointing.

On March 13th, 2024, Toyota issued a statement acknowledging a security vulnerability in their vehicles, including the RAV4, related to the CAN bus system. Despite the severity of this issue, I was never notified or warned about it.

On July 26th, 2024, I completed my car’s MOT at Steven Eagle Toyota. Shockingly, despite the inspection, no mention of this vulnerability was made to me.

Unaware of this critical issue, my RAV4 was stolen on October 12th, 2024, using the same security flaw Toyota had publicly disclosed months earlier. Evidence from security camera footage, feedback from property management, and the repair company confirmed the theft method.

After recovering the car via GPS tracking, the damage required repairs. However, the insurance company’s repair request for dashboard and steering wheel replacement was met with an exorbitant £10,000 repair estimate from Toyota—nearly half the car’s value (£21,000).

Toyota’s response was dismissive. They refused to take responsibility for the incident or offer meaningful support. Their only suggestion was fitting a tracker, which I already had. Based on UK regulations, issues of this magnitude warrant a recall and a solution, yet Toyota provided neither. When I contacted Toyota’s customer service, they confirmed there was no assistance available for victims like me.

Ultimately, I lost my car, declared a total loss after two months of delays. While my insurance offered excellent support, my faith in Toyota was shattered.

What’s particularly troubling is Toyota UK’s inconsistent communication. While they claim not to store customer details, I still receive marketing advertisements from the dealer I used. They could have used this same communication channel to warn customers about the security vulnerability.

In the past six months, I recommended Toyota to two friends, and they made purchases based on my suggestion. However, after this ordeal, I will never recommend Toyota to anyone again. I have also shared this experience with those friends and others, discouraging them from trusting the brand.

For reference, here is the link to Toyota UK’s statement where other victims have shared similar experiences: please in google search for toyota-gb-statement-on-vehicle-theft

Toyota’s lack of accountability and support has left me deeply disappointed. I expected better from a company of this stature.

I will never buy another Toyota vehicle.

My5. 5 year old Corolla had an issue with a defective washer pump, they arranged to pick it up from my work. Returned after replacement, Thank you Toyota Birmingham, next called for a service as I had a reminder, arranged for the next day, tofay
Excellent thank you.

Toyota’s Values
Toyota's values include respect for people, continuous improvement, and welcoming competition. Toyota also believes in the ability of people to change things for the better.

I’m surprised really that Toyota Motor Company has such poor reviews. I did contact them in relation to an issue I had with a Dealership that sells their cars.
On Toyota UK website they suggest that you can ‘Rely on a Toyota Approved Used Car’ and under ‘Quality & Reliability’ they say ‘All Toyota Approved Used cars are inspected by our technicians and pass a comprehensive 145-point technical check’.

After various issues, with a less than 6 month old car, I suspected a certain dealership hadn’t carried out this check fully. Once I started to ask for a copy of the report showing this 145 point check (they call is a PDA) had been done, I never heard from them again.
So I thought perhaps Toyota might be interested in the fact that their franchised Toyota centres may not be doing what is advertised on Toyota UK website. Their reply was, ‘we are the Manufacturer & Distributor or new vehicles’ and the 145 check is carried out by the dealerships.
It would appear that Toyota UK are not concerned if what they advertise about ‘Quality & reliability’ is not carried out by the people they entrust to sell their used cars in a Toyota approved main franchise. No secret shopper or qualify checks seem to happen to make sure that the ambassadors for their brand are maintaining the standards of the company.
Perhaps a clearer message is needed on your website to say ‘All Toyota Approved Used cars are SUPPOSED TO BE inspected by our technicians and pass a comprehensive 145-point technical check, HOWEVER THIS IS DOWN TO our franchised Toyota Centres AND NOT A REQUITEMENT FROM TOYOTA UK.

Sadly, as much as I love my Yaris Excel (it is a super safe, good looking & well specked car), the cabin noise which is akin to an old banger from the 90s, means my journey with Toyota as come to an end.

I'm hoping you will respect this review and look to continuous improve your brand.

BZ4X has major problems with electrical discharge from ancillary battery following recall upgrade to safety system. Broken down 3X, Toyota UK don’t respond to us despite numerous emails or our local Toyota service centre. Really bad customer service. Time we changed brand!!!

Vantage Toyota Morecambe just restored my faith in car dealerships. I needed 2 new tyres and a 3rd fixing or replaced. Having done a lot of research to find the best deal on mid-range to premium tyres, I was surprised to find it was my main Toyota dealer. I was even more surprised when they fixed the 3rd tyre (rather than replacing) and didn’t charge me for this repair. Great service and great value. I have previously owned multiple Mercedes, BMW’s, Audis and suffered their dealerships lousy service quality and high costs. The experience at Vantage Toyota has to date been a stark and delightful contrast to the supposed premium German brands. Also delighted with my Rav 4 plug-in hybrid.

CASE2013678
In February my car 12v battery failed and it cost me £179 to get the AA out to start the car and take me to a local Toyota garage. The garage has been great but ToyotaGB head office have been terrible, and 9 months later it's still going on, they just don't seem to care. They think a trickle charger is a solution and even that has taken month for them to agree to cover cost and then further months to get a refund. The 12v battery failure issue is well known to Toyota but non of this was made known to me when buying the car - a failure of duty of care as the battery can fail anytime.