Toyotafinancial Reviews 236

Like pulliing teeth. We have excellent credit, but this took forever and was a huge pain in the ass. Next time we'll buy a Honda.

Purchased a 2024 Toyota Highlander from Schottenkirk Toyota of Weatherford, TX. Purchased on June 26. Vehicle was not in stock but was allocated to this dealer. Was on a boat coming to Houston, TX. Told we could pick it up in 3/4 days. Finally was able to pick the vehicle up July, 14. My payment was set for August 11. Had to completely do the application and all paperwork over again. Got a call from the dealer that Toyota Financial was not honoring the 4.75% rate because the new dates on the contact was in July. Had to come back a third time and do a paper application and contract package after we had been driving the vehicle a week. Here it is August 8 and I still have not heard from Toyota Financial and my payment is due 8/11. Dealer says don’t worry, it’s only accumulated interest since June 26 with no ability to pay principle only to get the per payment interest rate down lower and pay off early. Bob Schottenkirk’s “customer first” vision has been replaced with the vision of the customer over a barrel being greased up for the screwing. Stay away from any Schottenkirk Toyota dealer and by all means never finance with Toyota Financial. If this ever gets straightened out I’m refinancing through a Navy Credit Union.

Gave the wrong information to obtain documents for filing a claim.

They told me to get the document from the bank when instead they had the document for the Maintenance Auto Plan (MAP) in their dealer office.

They were trying to avoid paying the claim.

When part exchanging my vehicle, I rang Toyota Financial Customer Solutions team. Tyesha was incredible! She was enthusiastic and really wanted to make a stressful situation a seamless one for me.

After speaking with Tyesha, her knowledge allowed me to understand I could actually stay with Toyota finance on a better deal than the finance company I was about to take the vehicle out with. I cannot thank you enough, Tyesha. You have been so helpful from start to finish.

I will be recommending Toyota Finances due to this experience.

Cannot access my online account because Toyota's website screwed up my email address (created a nonsense sequence), so I cannot make a payment. Customer "Service in the Continental U.S. (800) 874-8822" is an endless automated answering machine with only a handful of canned options. The canned response for account access resets the password and emails it to the nonsense email address they have on file.

I can't sign into my account, everytime I try calling I get a answering machine. I'm just trying to find out my payoff balance

Disgusting! I have been with Toyota for four years now. Every year, I got accepted on finance, apart from this year. Disgusting and pathetic behaviour and service. Once my term ends on my current vehicle, will hand it back and never return. Disgraceful and should be ashamed of yourselves.

Awful company. I have tried to trade my car back in for a different car. I was happy when I heard the new car would use the same financial company and thought it would be fairly straight forward. OH HOW WRONG I WAS! Before the car company could even do a credit check I had to do an affordability check with Toyota.... I got declined!! I have an excellent credit score and all they did was check my bank accounts, one which is a joint account and also has my current car payment going out. They clearly did not take into consideration any of this. I have never missed one payment with this company on my current car. I am now stuck with my vehicle for another year and I will never ever be using this company again.

Had an awful awful experience with this “company”. Made a formal complaint to them dating back to mid February 2024 and they made no effort to resolve anything. I have now opened a case with the Financial Ombudsman service to deal with them. Judging by the other 1 star reviews I am not the only one that’s had bother with these guys. Would 100% avoid. What an embarrassment

Should get Zero stars.

Customer service is dreadful the worst I have come across and they were up against some stiff opposition like TIDE Bank. It seems they go out of their way to avoid dealing with the matter in hand. Given their poor performance I can only assume their management is happy with their performance. Luckily their cars are pretty reliable so it is strange their finance team are so useless.

By far the worst company I have ever dealt with on any level.

I made a request for a settlement offer in January due to an engine fault that wrote off the vehicle.

It is now April and I am still no further ahead.

Calling them is a waste of time. I raised a complaint mid Feb. And have only just received an email acknowledging my complaint despite several follow up emails.

I am now raising a formal complaint with the FCA. I would advise all those below and new reviewers to do the same. If enough complaints are raised through the FCA and they do not improve the FCA have the power to shut this awful company down who have no level of consideration for their customers they just want our Money.

I am not surprised the reviews here are so poor.

Redline finance Toyota has got to be the worst call company I’ve ever dealt with.

Never answer the phone get to number 2 in the queue and get cut off or get to 1 in the queue and get an automated message to say they won’t answer.

Don’t think I’ve ever dealt with any company so bad, spend hours on hold no answer, ask for call back never happens, emails no reply despite saying two days.

They need investigating and dealing with if I wanted to settle finance or return the vehicle you have no chance at all.

Completely pointless service.

I can’t give it zero stars and even that would be too generous.

Where do a start with this company!!!!!! Absolutely a shambles,,,,, bought a van from Arnold Clark Hillington in Scotland with Toyota as the finance company van cost over 20K ,,,,, put £9200 deposit on the van ,,,,bought the van in June last year now on to my 5th major problem with the van ,,,,, Arnold Clark gave me a 10 month warranty when a bought the van only to tell me it doesn’t cover any of the faults in the van that had only done 27K miles when purchased of them in June 3 DPF problems at the cost of nearly 2K which had to be paid by me AD blue problems then the turbo went no cover again another 800 quid got the van back Tuesday this week now going back to Arnold Clark tomorrow saying engine fault but that was meant to be sorted 3 times already at the cost of 2K now got the financial ombudsman on to this mob BE WARNED THIS MOB are scum don’t care one bit about there customers am fighting this all the way AVOID THIS MOB AT ALL COSTS liars

NEED TO BE CLOSED DOWN FOR FRAUD GOING TO PUT A BAD REVIEW EVERYDAY UNTIL MY MONEY IS PAID BACK

They have the worst customer service. My bank sent a check to buy out my lease. Three weeks passed. No indication that the truck was paid off. I called four times and was on hold one hour each time. I finally spoke to a rep who admitted that they had my check but were a little backed up processing it. Four weeks have passed and no action. I probably will not buy a Toyota agian.

The most incompetent company I have ever been involved with. I will never buy another Toyota as long as I live. Customer Service you would expect from a bunch of three year olds.

The worst costumer service in the world, trying to get through when you have a problem will take weeks, nobody answer the phone, they just keep you on hold and when you're next in the queue the call cuts off. I was trying to sort my finance out and after 1 months still struggling to get in contact with them, shame of a company.

This company only steals money from you The system is programmed to not allow you to make payments at their convenience.

WARNING DO NOT GET INVOLVED WITH THIS COMPANY. part of redline finance No customer care no response out of 10 emails 12 calls in 4 months no car been taken away months ago.payments being taken still, wrong missed payments put on account a shambles of a company NEEDS TO BE SHUT DOWN. reported to the onbudsman still awaiting refund from rejection will be sharing to a fb town site everyday its ongoing and not resolved.

I had an accident on the 23rd of December. I only owed $1,700 left on the car that I was financing and my car got totaled. My insurance company is settling for $9,725, but Toyota financial is holding it up because they have to do a review. Why is it any of Toyota Financials business how much money I'm getting and how dare they slow my check down. I will never do business with Toyota financial again!