Toyotafinancial Reviews 236

Would give 0 if I could.
November 23 they agreed voluntary termination of lease agreement for my dad. No money to pay due to being a vulnerable customer. He signed the form and sent it back. Car wasn’t collected despite chasing several times. 4 weeks later my dad died. Still no collection of car. They have gone back in voluntary termination even though it was their fault they never collected when dad was alive. Now saying we have to pay difference between settlement figure and valuation. Valuation is much less and there is no money to pay them. 2.5 months later they have still not collected car. 15 emails and ten phone calls waiting an hour each time to get through and they still haven’t resolved collecting the car and agreeing to honour the termination. No one calls back when they say they will. Even specific complaints team don’t respond.

They shouldn’t treat anyone like this, let alone grieving families trying to arrange funerals.

Will never buy a Toyota.

Toyota finance UK.
Impossible to get through
7th in queue 1 hour later 2nd in queue 15 later 2nd in queue
Left my number, no call back.
It has put me off buying Toyota again.

Toyota Burton told us to have the finance interest free for 6 months and keep our money in the bank. We did after the 6 months they put another £800 onto our bill. Tried to call the finance team to settle the agreement, but couldnt get through. Tried every day for over 2 weeks for over an hour. Gets to 6pm and get cut off. Do not touch this finance agreement. Very poor service

I can't even get my title transferred within a month. Called many times but only to get different answers each time.

If I had any enemies I would force them to call the Toyota finance services number as this kind of torture would probably breach the Geneva convention.

No idea why it takes over month of constant calls to get a settlement figure.

Toyota finance services are cheater sign the agreement and want to cancel in next two days which I have already 14 days cancellation time but still they charge extra money big cheater. Not going to buy any service from toyota very disappointed.
am going to contact financial ombudsman services now.

It's a 20min+ wait to get through to a person no matter when you ring. Much worse than other manufacturers like BMW.

Toyota financial services lease fraud.
Simply you sign of a lease payment that you think will be the same for the lease term .
Toyota financial services is going to charge you property tax . Property tax that you don’t know how much it is because it’s their property tax.
A fraud that is done when presenting the lease payment. Shame on you TFS that make fraud with a fine print of your contract.
Never do a lease with Toyota financial because you don’t know what you will finally pay per month .

Hi all,
I took out an agreement with Toyota Finance in 2021. I love the car! I am certain I was told that I could pay off any sums I wanted after a set period and this would affect the final amount I owed. I recently tried to do this to discover this is not the case. The end sum stays the same even if you pay money in the interim. All paying early does is shorten the agreement or decrease the monthly payments.
For older people, this kind of agreement does not work. So I would recommend anyone over 55 thinks carefully about taking out an agreement with these people.

I have to believe the fact that they sent me no paper bill and no e-bill twice in the last couple months, and then hit me with late charges was no mistake. They wiped one of the late charges like they were doing me a big favor but wouldn't wipe the other late charge. This is totally unscrupulous and dishonest on their part.

This company doesn't react at all at any messages :(. I paid my car, but they still take the monthly cost from my account!!!! I send them an email and they DON't REACT AT ALL!!!

I paid off my vehicle in July 2023.....almost 12 weeks later I still do NOT have the lien release document needed to physically take into the DMV to obtain the title for my vehicle. I called multiple times to inquire and I was told they are working on it and I should receive it in the mail soon. I called twice and it was only documented I called once about my title. The woman I spoke to the 3rd time today argued with me and then hung up on me.
Also beware of the GAP insurance because they lied to me at the dealership at Elk Grove Toyota in California and told me once I paid down my loan and the value of my car was more than what I owed I could remove the GAP insurance. This is a true statement except it DOESN'T lower your payment because they bundle the GAP insurance with the car loan and it is a fixed payment. When I called Toyota the man I spoke to in the GAP insurance department told me it happens ALL THE TIME! They used tricky wording to deceive me into believing I could lower my monthly payment by removing the GAP insurance. I was so angry with Toyota when I found out they tricked me. Rotten Scammers!!!!

Absolute shambles of a company! They have errors with their direct debits and haven’t a clue what they recieved. Have got in touch with the financial ombudsman because although it was nearly handled, Denise contacted me and was completely incompetent and has left me no choice but to bring their errors further. Absolutely so not need this unnecessary stress and to think I was thinking of buying another new Toyota. Unbelievable! Avoid avoid avoid!!

Got a settlement fee instantly which was settled then financed another vehicle which I had a couple of issues caused by myself but ELENA sorted them out and kept in touch all the way through the process great service from start to finish thankyou

Having just phoned for a settlment it is completely different from a week ago also was told completely wrong information about getting a payment refunded .Anybody thinking about toyota finance please choose another Brand they are totally useles after spending almost 70000 on 2 cars this will definitely the last Toyota we will buy!!!!!!!

I bought my 2023 Corolla this March. TFS had repeatedly not allowed for a setup of recurring payments for (4)months. Phone reps never solved the issue but took late payments. Negative credit report hits. No refund of late fees. Setup recurring and still charged late fee. Poorest service!

Be careful giving of this company with your details!I was going to get finance for a new car and gave this company my details for the loan.Did not have the loan in the end and the company will not clear my data from their records, they say that they have the right to keep my personal details for 6 years.Since giving them my information I been receiving lots of junk mail.There customer service is so unfriendly and unprofessional.

We bought a new Toyota in February 2023 with a partial Toyota Financial loan ( 9+% interest rate, even though our scores are 800++) with the intent of paying it off in 4-5 month. We paid it off in July 2023. They sent our title and payoff documents USPS STANDARD MAIL WITH NO TRACKING. WHAT???? This is, obviously, important documentation. WHY WOULD ANY RESPONSIBLE COMPANY DO THAT? One answer: MONEY. You've got to be kidding me.

Inconsiderate customer service by Steven over the phone. Jujy 13 at 10:00 am

Toyota Financial Service charges higher than usual fees and interest rate. I suggest using a local bank or credit union. I have financed 3 vehicles with them and have owned 4 Toyota trucks. I have good credit and a perfect payment record on my current vehicle to date. Toyota sells to American but never the less, they offshore their services and fail to employ American inside the U.S. to serve the needs of United States residents for all their services. In the past, I have had to deal with them when I was unemployed and had a good relationship with them. Despite having a perfect payment record currently, I find the online and telephone customer services to be differcult to use and fustrating for a older person. Their customer service persons can be hard to understand and down right rude, sometimes. Toyota, generally makes a good vehile at a fair price. Their dealers are sometimes unethical, I have found in the past. I again, suggest dealing with a local bank or credit union that you do business with regularly to to finance your major purchase. If you need to speak to a person, you can go right to the branch and see them face to face. You will be treated better as a person and get a better rate!