Purchased a 'renewed' TP-Link M5 from amazon. big problem connection one unit. Web chatted with Bryant Duane Chacon, who could not have been more helpful, really first rate customer service. Bottom... See more
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Review summary
Created with AI, based on recent reviews
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Bruce at TP-Link helped me set up my internet range extender. I was feeling extremely frustrated with yet another tech quagmire to navigate but Bruce's patience and knowledge got me set up and now I'm... See more
I almost gave up using the camera because of the problem. Hely from online support, with his knowledge, sent me a list of what I should check to solve the problem. I did that, and I found a voltage dr... See more
I had real issues with my wifi extender and Jazlyn at TP-link was amazing. She was patient and extremely knowable. We kept having issues with setting up the extender and she just hung in there and hel... See more
4.7
Excellent
8K reviews
Hasn’t replied to negative reviews
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Bryant was very helpful with all my…
Bryant was very helpful with all my questions
May 6, 2026
Unprompted review
Bryant Chacon gave me fast and good…
Bryant Chacon gave me fast and good assistance.
He understood the problem and gave a good and fast solution by redirecting me to further assistance. Thank you.
May 6, 2026
Unprompted review
First class support
Had a problem installing the App for my ISP supplied router which my ISP didn’t seem to understand.
Carlie at the TP Link support team responded to my emails swiftly, efficiently and patiently so that I was able to take the router to my ISP and with the information Carlie supplied was able to articulate exactly what action was needed which I did not feel competent enough to undertake myself as a non-technical person. First class support.
April 30, 2026
Unprompted review
Great customer Service
Really good walk through of the troubleshooting of my unit. Unfortunately could not solve the issue but a new unit has been requested to replace as under warranty. Very helpful thanks Glenn 😃
May 5, 2026
Unprompted review
Unhappy that the tech team closed the…
Unhappy that the tech team closed the ticket without reviewing it at all.
I'm not happy that assuming 40% of broadband wired over wireless is fine is ok.
9.3 gbps wireless on a deco be65 and only seeing 450mb is not 40%.
May 1, 2026
Unprompted review
Tp-Link
The guy was really nice, helpfull and patient. The service was great!! The product started working after his help. I was talking with Alexander Caberto.
May 5, 2026
Unprompted review
Prompt help and advisor was well…
Prompt help and advisor was well informed
They gave me several options were patient and resolved my issue as my extender would not join new WiFi. All resolved satisfactorily
May 3, 2026
Unprompted review
Update! HXCKED AND NOTHING CAN BE DONE ABOUT IT THEY SAY
Update 5-May-2026
I got FI NESSED! I dont actually know if i spoke to a human. After getting help with a query some hacked into the app and deleted previous videos TP Link /TAPO were very unhelpful.. Its all very suss
May 5, 2026
Unprompted review
Carlie H, great technical support !
Carlie H. gave me great support when my power adapter for my WIFI unit suddenly stopped working. He also answered all my questions in a timely manner. And also I like that they have 24/7 support.
This is why im still using TP link :)
May 4, 2026
Unprompted review
Utter garbage
Bought the x50 mesh system,gave up after about 90mins,it initially connected without internet,reset three or four times,kept saying it was connected,then the red light came on numerous times.I followed what it says on the app religiously,but still no good.Putting it back for a refund.If this is how a mesh system works,NO THANKS.
May 3, 2026
Unprompted review
Online chat very easy
I spoke with Alec and he was very helpful, quickly resolved my issue via the online chat which i found easier to use than the phone. Only thing is the chat randoms disconnects you and you have to start the queueing process all over.
May 5, 2026
Unprompted review
As far as customer service and advice I…
As far as customer service and advice I am very satisfied, helpful and easy to follow help and hints, especially from Paisley who went above and beyond to get my problem sorted, mainly due to my lack of technical knowledge rather than the product itself. I thoroughly recommend this product.
May 5, 2026
Unprompted review
Very helpful
May 5, 2026
Unprompted review
Even though I was using chat (not bot)
Even though I was using chat (not bot), Jonathan was extremely helpful and resolved the issue quickly.
May 4, 2026
Unprompted review
TP-Link support was very helpful and…
TP-Link support was very helpful and professional. They listened to the issue carefully, guided me through the troubleshooting steps, and once the fault was confirmed, they quickly started the warranty replacement process. Thank you very much Joshua
May 4, 2026
Unprompted review
Lifesaver!
Listen - Joshua saved my neck! I couldn't connect to my router, and he helped me tremendously! It was quick, clear, and easy - great experience. Thank you!
May 4, 2026
Unprompted review
Internet connection issues
I had issues with my Internet connection. Got help from a service officer named Carlo, who was straight to the point and aided me troubleshooting and adapted to my circumstances.
Great service
May 4, 2026
Unprompted review
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