TP Link Reviews 7,629

Mirei was very helpful and patient and fixed the problem easily.

Resolved the problem professionally and efficiently

Glenn was super helpful and tried to resolve my issue, was very fast to answer the questions i asked.

Marcus was very helpful

They so far have assisted great with a replacement needed for my device MARCUS has been good to message and deal with thank you.
Waiting replacement of robot vacuum

I have some issues with Cruze TV box. I called to TP Link about the solution. They were so quick & helpful to solve my problem, a very special thanks to Charlotte to guide me through to solve the issue with ease.

Great and patient support. Mark Dalmacio, knew exactly what he was doing and diagnosed it accurately. Thank you Mark, for working on a weekend to solve this.

Thank you 🙏 Mathias! You are the best! Very professional and dedicated! It was about a hour call for troubleshooting, throughout the call she has maintained very calm and kind, and she has definitely solve my problem.

when I went through the TP link website I got to Glenn who walked me simply through the whole process. Many thanks

I had a problem with my robot , i did troubleshooting but didn't work as needed, spoke to Glenn from customer service and she offered my a replacement immediately after we checked all troubleshooting options. That was outstanding service !

Glenn was great in trying to help me get my network sorted. Answered a barrage of questions and gave useful advice to get the initial problem I was having sorted, and then helped log it all so it was ready to assist further if the problem isn’t fixed long term. Great service

Wrenna.W 100% A*****
Knowlegeable,patient,great communicator. This girl will go far - should get promotion right away -many thanks Wrenna - all working thanks to you 🤩

Great support by Iris

Agent Bryant Chacon answered my query straight away as I was directed to UK site for firmware that hadn't been uploaded yet. Bryant provided the correct link to allow me to review the changes to the portal software before applying the latest firmware for my router model.

the wifi dropped and I contacted support throught the web chat, Bryant was incredibly effective, and helped me resolve the problem. It's reassuring to know support i available.

Bryant from TP-Link was absolutely amazing. I had an issue with my Deco P9 satellites which were showing offline in my Deco App despite them all working and all my devices connecting to them.

Bryant patiently guided me through some suggestions which now seems to have fixed my issue I was experiencing.

I hope it's a permanent fix otherwise will be back onto TP-Link chat/email.

Bryant otherwise was clear and consistent and provided excellent service.

Well done Bryant.

My H100 device wasn’t working well and Ivan was very efficient in suggesting what to do that I hope will permanently solve my problem. Thanks for all the help and I hope this gets resolved soon.

Fast resolution of my TP-Link WiFi extender issue. Bryant quickly helped me resolve an issue caused by the Tether iOS app incorrectly prompting me to add underscores to my device password. Then he stayed on the line to ensure the connection was set up successfully. My only constructive feedback would be for TP-Link to resolve the confusing password setup error prompt in the Tether app.

Ivan has been very helpful and great customer service with my Warranty issue on my new robot vacuum
Thank you Ivan
Appreciate your help