TP Link logo
Visit website

TP Link Reviews 7,630

•
TrustScore 4.5 out of 5

4.7

Electronics & Technology
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,882 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, which makes interactions pleasant and productive. Many people highlight the outstanding customer service, noting the efficiency and ease of their overall experience, with quick response times and smooth user interactions. The service provided is frequently described as excellent, with many appreciating the personalized and understanding approach. However, some customers expressed dissatisfaction with certain products, citing issues like faulty units, missing features, or difficulties with installation. A few people also reported negative experiences with the warranty process and customer support, mentioning slow replies or unresolved issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their patience,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness, patience,... See more

Service

People report positive experiences with service. Customers praise the quick response times and efficient... See more

Product

Clients share ambiguous opinions on product. Some customers praise the products, highlighting easy... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the guidance clear and easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a 'renewed' TP-Link M5 from amazon. big problem connection one unit. Web chatted with Bryant Duane Chacon, who could not have been more helpful, really first rate customer service. Bottom... See more

Rated 5 out of 5 stars

Bruce at TP-Link helped me set up my internet range extender. I was feeling extremely frustrated with yet another tech quagmire to navigate but Bruce's patience and knowledge got me set up and now I'm... See more

Rated 5 out of 5 stars

I almost gave up using the camera because of the problem. Hely from online support, with his knowledge, sent me a list of what I should check to solve the problem. I did that, and I found a voltage dr... See more

Rated 5 out of 5 stars

I had real issues with my wifi extender and Jazlyn at TP-link was amazing. She was patient and extremely knowable. We kept having issues with setting up the extender and she just hung in there and hel... See more

Company details

  1. Electronics & Technology

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Sloane helped me get reconnected today…

Sloane helped me get reconnected today after I had an (possibly self-created) issue with my Deco. She gave me clear instructions and was very patient. I'm so grateful, as tech issues can be so frustrating!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Was initally unable to configure new…

Was initally unable to configure new Deco X10 units. Glenn stepped me through multiple options until we identified the actual issue. Nothing wrong with the Deco units - just my DOOSE phone not compable.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from TP link

I have some issues with my router. Marcus from TP link is able to help me correct the problem promptly and effectively. Thank you once again.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Yone was very helpful during my first…

Yone was very helpful during my first ever router installation. Talked me through the entire process to set up a new TP-LINK router that was previously bought and returned from Harvey Norman. Couldn't fault the entire experience with Yone, thank you.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Tara was exceptional

Tara was exceptional. Excellent customer service , very patient with me and very knowledgeable if I could give her a higher than 5 star review I would. The equipment I requested help to set up is working and has exceeded my expectations. I cannot thank Tara enough for her help.

April 21, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look