Absolute terrible company, paid the initial £1 for the free trial and IMMEDIATELY CANCELLED the trial and they still took £24 off my damn card. I’ve sent a cancellation letter through a different comp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Same issue as may other customers. Paid £1 for initial tracking and cancelled the monthly subscription almost immediately. A month later they took £25 from my account which my banks fraud team is no... See more
Company replied
Catbytes run a digital drop in club in Lewisham. A visitor came to us to say she was being continuously charged for a single parcel delivery. We thought it was very unusual for a one off delivery to o... See more
Company replied
A total waste of time. I paid £1 initially for no useful information at all. Now they have taken £24.90 on my debit card being the 1st supposedly monthly subscription which commences 3 days after init... See more
Company replied
1.1
Bad
193 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Trackely.net is a scam tried to locate…
Trackely.net is a scam tried to locate a parcel charge was£ 1.00 when I checked they was going to take £24.90 automatically for subscription, tried to cancel by phone number not recognised email address comes up as invalid do not use this site it's a fraud company
March 22, 2025
Unprompted review
Reply from Trackerly
Hi Mike,
Thank you for your feedback, and we're sorry to hear about your experience.
Our service offers a parcel tracking tool with a clearly stated £1 trial, followed by a monthly subscription if not cancelled during the trial period. This information is displayed before payment is processed.
We also want to clarify that our contact details are valid and active. If you experienced any difficulty reaching us, we truly apologise — it may have been a temporary issue. You can contact us again at support@trackerly.net or call +44 2 039 910 387, Monday to Saturday, from 8 a.m. to 8 p.m. We’ll be happy to assist and review your situation.
Kind regards,
The trackerly.net team
Big massive scum Company scamming…
Big massive scum Company scamming people out of their money
February 21, 2025
Unprompted review
Reply from Trackerly
Hello,
We are sorry to hear about your experience. Our goal is to provide a transparent and efficient service, and we regret any misunderstanding regarding our platform.
If you have encountered an issue or need assistance, please reach out to our support team at +44 2 039 910 387 (Monday to Saturday, 8 AM to 8 PM) or via email at support@trackerly.net. We would be happy to assist you and clarify any concerns.
Best regards,
The Trackerly Team
Scam
Scam . Purporting to be with DPD they wanted £1 to locate a parcel - which they didn’t , just sent huff about it being in a safe place . Took another £24,90 from my account as a “monthly subscription “ . The link to cable didn’t work , needless to say . Reported to my bank as fraud .
February 24, 2025
Unprompted review
Reply from Trackerly
Hello Richard,
We’re sorry for any confusion regarding our service. Trackerly.net is an independent parcel tracking platform, and we always strive to provide clear information about our services. The £1 trial offer gives users access to tracking features, and the subscription details, including the automatic renewal, are displayed during the sign-up process.
If you encountered issues with tracking or were charged unexpectedly, we encourage you to reach out to our support team at +44 2 039 910 387 or via email at support@trackerly.net. We’d be happy to review your case and assist you.
We remain available to help with any further concerns.
Best regards,
The Trackerly Team
Con Artists pay 1 pound then they Rob…
Con Artists pay 1 pound then they Rob you why are they not closed down
February 24, 2025
Unprompted review
Reply from Trackerly
Hello Neville Creigh Smith,
We’re sorry to hear about your experience. Our service includes a trial period that allows users to explore our features before the subscription renews. All subscription details, including pricing and automatic renewal, are clearly outlined during the sign-up process to ensure full transparency.
If you have any concerns or need assistance, please reach out to our support team at +44 2 039 910 387 or via email at support@trackerly.net. We’d be happy to review your case and assist you.
We remain available for any further questions.
Best regards,
The Trackerly Team
Total Scam
Total Scam. DO NOT PAY THE £1.. you will be subscribing to £24 monthly fee….
Put your tracking number into Royalmail.com and check the tracking for free.
WHY IS TRACKERLY ABLE TO GET AWAY WITH THIS SCAM?
February 14, 2025
Unprompted review
Reply from Trackerly
Hello Sarah,
We’re sorry to hear about your experience. Our service operates on a subscription basis, and all terms are clearly outlined before confirming the purchase. We also offer a free trial period, allowing users to cancel at any time before the subscription begins.
If you have any concerns or need assistance with your account, our support team is available to help. You can contact us by email at support@trackerly.net or by phone at +44 2 039 910 387 (Monday to Saturday, 8 AM – 8 PM).
We remain at your disposal to clarify any concerns.
Best regards,
The Trackerly.net Team
It is an absolute scam - no mention of monthly fee. I spoke to a guy in the so-called customer services who was rude and arrogant. Told me I was shouting at him (totally rude )
Customer services are supposed to be polite. I spoke to the most arrogant and rude person I have ever had to deal with it. He accused me of shouting, told me to wait until he had finished speaking and told me how nervous I was (*I was not nervous) Total con. Must be set up somewhere below ground. Said he could not her what I was saying and not to talk over him which I was not. Told him to can the standing order which I did not agree to in the first place.
February 5, 2025
Unprompted review
Reply from Trackerly
Hello Patricia Butterwort,
We sincerely apologize if our customer service agent did not handle your request properly. Providing respectful and professional support is a priority for us, and we regret any inconvenience caused during your interaction.
After verifying your case, we have found your file, and we confirm that your subscription has been successfully canceled. As a goodwill gesture, our team has also processed a refund, and you will receive a confirmation email shortly regarding this refund.
If you need any further assistance, feel free to contact us at support@trackerly.net or call +44 2 039 910 387 (Monday to Saturday, 8 AM to 8 PM).
Best regards,
The Trackerly Team
Don't touch this company with a barge…
Don't touch this company with a barge pole. They are a bunch of scammers. So far they have taken £48 from my account without permission. You try to unsubscribe using your email, which they claim you used to set up in the first place and it comes up as invalid. I have now informed the fraud department at my bank and they have put a stop to it. If I don't get a reply back from a human, not A1, a case will be launched against them from my bank. Again, Do not Touch TRACKERLY.NET.
January 30, 2025
Unprompted review
Reply from Trackerly
Hi Simon,
We are sorry to hear about your experience and would like to assist you in resolving this matter as quickly as possible.
Unfortunately, we are unable to identify your account based on your Trustpilot username.
Please contact our customer support at support@trackerly.net or by phone at +44 2 039 910 387 with the email address used for your subscription. Our team is available to help you with your cancellation request and any refund inquiries.
Our subscription details, including the automatic renewal after the trial period, are clearly stated at the time of sign-up. However, we understand that misunderstandings can occur, and we are here to assist.
We value transparency and customer satisfaction, and we hope to resolve this issue with you directly.
Best regards,
Trackerly Customer Support
Blatant awful scam
This is a blatant awful scam. They have deducted £24.90 for 3 months without my permission. I stopped payment at Bank but when called trackerley I was greeted by a thieving fool who kept repeating himself and being incredibly unhelpful. If this company were local I would go there myself ---SHAME ON YOU THIEVES.
January 29, 2025
Unprompted review
Reply from Trackerly
Hi,
We are sorry to hear about your experience and would like to assist you in resolving this matter.
Our subscription service operates with full transparency, and all charges, including the automatic renewal after the trial period, are clearly stated at sign-up.
If you believe you were charged in error or need assistance with cancellation, please contact us at support@trackerly.net or call us at +44 2 039 910 387. Our team is here to help and will be happy to review your case.
We value our customers and strive to provide a reliable service. We hope to find a satisfactory resolution for you.
Best regards,
Trackerly Customer Support
Absolute scammers
Absolute scammers, came across their website whilst looking for a parcel I'd ordered from Germany, was charged a £1 to find the parcel which I was happy with me. Found it today they are charging £24.90 a month for nothing. Do not use trackerley
January 27, 2025
Unprompted review
Reply from Trackerly
Hello Richie Crathern,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Beware a scam
Beware. This is a complete scam purporting to be a legitimate company. By paying £1 you unwittingly subscribe to Trackerley for £24.90 month. You have 72hrs to cancel from paying the initial £1!!!!! My young grandson, not surprisingly, fell for this scam when
January 24, 2025
Unprompted review
Reply from Trackerly
Hello Pauline Salisbury,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
#scam
#scam - they charge to track your package but clearly part of the sellers: #LuckinWish too enabling more withdrawal of your funds when you buy something-in my case cleaning products from China. Stopped in time. 'INSTAGRAM' reported too where they advertised originally.
January 22, 2025
Unprompted review
Reply from Trackerly
Hello Andrew Clark,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Scam
Scam. 18/1 and 19/1 took 29.50 each day contacted bank and they have cancelled my card reported fraud and refunding me.
I’m not usually so naive but I have been waiting for a delivery for nearly 3 weeks so thought it was to do with them.
January 18, 2025
Unprompted review
Reply from Trackerly
Hello Mandy Rayfield,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
So far so good
So far so good. I read that i will have to pay a lot more if I don't cancel, the cancellation wad right on the link I then screen shot it!
And just to check I phoned a very curtious lady and man who i didn't have to wait more than 30 seconds for to confirm that they will not be taking any more money out. I would like to give it 4 stars because they were so good. It would be 5 if the tracker located my two parcels. I'll update on here if i get any more charges removed. So far so good.
January 21, 2025
Unprompted review
Reply from Trackerly
Hello,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
SCAM SCAM SCAM!!!!
SCAM SCAM SCAM!!!!
DO NOT USE THIS SITE TO TRACK A PARCEL.
THEY ARE CHEATS AND UNLAWFUL.
TAKING MONTHLY PAYMENTS OF £24.90 WITHOUT CONSENT.
AVOID
December 19, 2024
Unprompted review
Reply from Trackerly
Hello PAULA ROBERTS,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
I’ve been waiting for a parcel
I’ve been waiting for a parcel that I ordered on 7th dec. I emailed this company for an update and was told to follow a link for tracking, link was for payment. I have replied to this email and still waiting for a reply. I don’t see why people should have to pay for track a delivery. I would appreciate if someone could get back to me please without having to pay.
January 17, 2025
Unprompted review
Reply from Trackerly
Hello Emma Bradshaw,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
A fraudulent business with a veneer of…
A fraudulent business with a veneer of legitimacy. They invite you to pay £1 to track your parcel. By making this payment you unwittingly authorise them to extract £24 each month from your account. Making these extractions is of course their real business. If you fall for it, block the payments as soon as possible.
January 15, 2025
Unprompted review
Reply from Trackerly
Hello Robert,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
SCAMMERS
SCAMMERS - this company needs to be SHUT down - ILLEGAL.
Unknowingly they debited my account for £24.00 - what the F —— RUN a MILE.
Complete scammers. I had to cancel a subscription I didn’t even know I was signing for. I hope they don’t charge me the next month. CONSUMER OMBUDSMAN get this company off the NET. They are pure scammwrs
January 13, 2025
Unprompted review
Reply from Trackerly
Hello Zaira De Gouveia,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
They took £24,90 for a subscription I…
They took £24,90 for a subscription I pressed by mistake, I phoned them about it & in afew days it was refunded back into my bank account, to my surprise! THANK YOU FOR NOT MAKING IT ANY HARDER THEN IT SHOULD BE TO GET MY MONEY BACK 😊
January 11, 2025
Unprompted review
Reply from Trackerly
Hello,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Utter immoral service
Utter immoral service - My partner has just told me after numerous payments have come out of her account. This company should be banned from supplying in the UK, its immoral practices harm those that think they've actioned something right.
Bank won't compensate to bank card closed so this disgusting company can not take anymore money !!!!
January 10, 2025
Unprompted review
Reply from Trackerly
Hello Stephen Watts,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.