Absolute terrible company, paid the initial £1 for the free trial and IMMEDIATELY CANCELLED the trial and they still took £24 off my damn card. I’ve sent a cancellation letter through a different comp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Same issue as may other customers. Paid £1 for initial tracking and cancelled the monthly subscription almost immediately. A month later they took £25 from my account which my banks fraud team is no... See more
Company replied
Catbytes run a digital drop in club in Lewisham. A visitor came to us to say she was being continuously charged for a single parcel delivery. We thought it was very unusual for a one off delivery to o... See more
Company replied
A total waste of time. I paid £1 initially for no useful information at all. Now they have taken £24.90 on my debit card being the 1st supposedly monthly subscription which commences 3 days after init... See more
Company replied
1.1
Bad
193 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Dodged a bullet here
Dodged a bullet here. Was checking tracking on parcel from China and this Trackerly thing popped up. Looked legit and claimed to give me "live tracking" on my parcel for £1. It actually looked to me like I was required to pay this. Was seconds away from authorising payment and glad I paused for thought after these horror stories of getting duped into monthly subscriptions. Who the hell needs to subscribe for "monthly tracking service" to track a single parcel. So glad I didnt pay the £1 but im still livid that this company can hijack a legit tracking page and dupe innocent people into an EXTORTIONATELY priced ongoing tracking (almost £1 EVERY day ... really???) subscription that 100% of people a) dont require and b) dont even know theyve signed up for until weird payments come off their bank accounts. Nothing told me that when I innocently authorised £1 to track a single parcel, that the £1 payment was, in fact, a 48 hour "special" offer and i'd be charged £25 a month thereafter. Yet another sinister, underhand company exploiting innocent people .... deserve everything they get!!
January 10, 2025
Unprompted review
Reply from Trackerly
Hello Mark Nelson,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
It’s now 2 months they have taken…
It’s now 2 months they have taken £24.90 from my account even though I have cancelled
Like many people I only wanted to track 1 parcel unknowingly and not signing anything the sneakerly add you to a monthly subscription and even when you try to cancel they don’t
ITS NOT WORTH IT
January 5, 2025
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Scam company beware
Scam company beware
Keep bombarding me with emails.. Every time you try and email them.. Bounced back
January 2, 2025
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
SCAM COMPANY
As the comments previously posted, I have experienced the same. In frustration that I had not received Christmas gifts I gave my account details and paid £1, Trackerly then almost immediately withdrew £24.99. I'm still waiting for the Christmas gifts 😔
December 28, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Don’t use this app
Don’t use this app. Takes a few weekly for doing nothing
December 21, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Absolute crooks!!!
Absolute crooks!!!! I took my subscription off straight away after they took pounds within 5mins. And they stole 24pounds out my bank that's only ment to come out after 48hours. Do not deal with this company
December 26, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Crooked company. Beware!!!
On trying to track a package from Lomason I agreed to pay £1 unaware of a commitment to pay £24.99 a month from my credit card for no service whatsoever. Fortunately I was able to cancel within 48 hours. These people are definitely crooks!
December 24, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Scam
Scam
I was at home 100% but courier no was..it’s a fake account and they work with fake accounts
Don’t believe them
December 21, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Don’t give your credit card information if you are unsure of the website..!
I ordered a product online and paid via PayPal. After 3 weeks the order flagged up on PayPal as requiring attention and suggested I contact JS Express. I googled JS Express and Trackerly came up in the search results. I entered my tracking number and it asked for my email address. This was a red flag but I continued and entered my email. An animation then ran as if it was trying to locate my parcel then suddenly a credit card screen popped up. They hadn’t even shown any sign that they had tracked my parcel and were already requesting payment. I immediately smelt a rat and closed down the web browser. Having since read all of their 1 star reviews, I was right to be suspicious. The moral here is Never enter your card details or personal details if something doesn’t quite seem right. Since giving them my email address they have inundated me with emails trying to persuade me to continue to give them my payment information. These idiots must think I was born yesterday..!
December 19, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
B E W A R E !
I was immediately suspicious when I clicked on a "track my parcel" type of link, re a Christmas gift I was waiting for, and it wanted me to seemingly give card details and pay £1 to see where my parcel was.
I opted not to take up that offer.
Later I received a follow up email, which you actually didn't have to read too closely before noting that the £1 was the discounted "trial" and thereafter it was £24.99 a month.
I can see now how if, perhaps in a moment of frustration, I had taken the £1 option I'd likely have opened a whole can of worms.
December 23, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
It is a total scam
It is a total scam, DO NOT USE.
I bought something online from Bright (light up / glow in the dark footballs)
I waited a few weeks nothing came so I went on line , same as all the others paid £1 to track the order, was the same information as I already had from the company email.
I cancelled my card the minute I realised, also rang them, and was told as long as I candled my subscription no money would be taken, they could not tell me who the courier was so I still can't seem to track my item,
I disputed the payment with my bank and got a refund
December 20, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Scam company
Scam company , once you pay £1 to track a package they charge you £24,90 per month , and when you call them they say can’t refund you , I will report this scams
December 18, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
FRAUD
FRAUD. Do not use this company. They are a fake and then take an ongoing subscription. Be wary.
December 16, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
I was one of the people that clicked on…
I was one of the people that clicked on unfortunately and they took £24.90 from me in November
November 25, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Thank goodness I came on here to check…
Thank goodness I came on here to check about the company so glad I didn’t click on the button for getting delivery updates, I wouldn’t want to be charged £24.99 for a subscription
December 15, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
I have (like all the others) been…
I have (like all the others) been conned out of £24.95 for nothing. I clicked the link on the order instead of the button at the bottom of the order update. Trying to work out how to get money back😱
December 10, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Scam! Don’t use
I bought something recently and was directed to this scam of a company to pay £1 to track my parcel. I didn’t get an update and then 2 days later I was contacted by my bank questioning the £24.95 trackerly took from my account. I had no idea I was signing up for a subscription as it doesn’t tell you that! Thankfully I open a new page each time and found the history and cancelled my unauthorised subscription!! Total scam don’t use them
December 6, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Absolute scum of a company!!
I’m placing one star because I have no choice otherwise I would place 0 stars, Trackerly tried to con me out of another £24.99 (absolute scum of a company) and in the first place charged me £1 to try to obtain photo proof of a YunExpress delivery which they know they never delivered and they still took my money!!
November 20, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Corrupt & Avoid at ALL costs
Not worthy of any stars.
Dodgy & corrupt company with no morals or decency.
Crooks and Avoid.
Should cease trading immediately.
November 26, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.