trackssafaris.co.uk Reviews 120

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the holidays organized, highlighting the exceptional service and the expertise of the staff. Many people appreciate the well-chosen locations and the outstanding customer service provided, noting that everything was efficiently arranged and went smoothly. Reviewers frequently mention the personalized approach and the staff's extensive knowledge, which contributed to memorable and perfectly tailored trips. The seamless organization, from flights and transfers to accommodations and guides, is a recurring positive theme among consumers.

What people talk about most

Holidays

Consumers find holidays to be positive, often describing them as seamless, well-organised, and unforgettable.... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional, excellent,... See more

Location

Customers consistently note positive experiences with location, highlighting stunning views and unique... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the agents' helpfulness and availability.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sue is great at suggesting and then organising some fabulous trips. She has organised three very different trips for me - to Botswana, Kenya and most recently to Zambia. Everything was very efficientl... See more

Company replied

Rated 5 out of 5 stars

One word: Faultless. We only knew that we wanted to ‘go on safari’ when we first met Sue. She competently gave us lots of ideas and recommendations and developed an amazing itinerary. This included my... See more

Company replied

Rated 5 out of 5 stars

Sue came to the rescue when a long awaited holiday with another firm was cancelled. Within half a day she had put together a truly wonderful safari itinerary to Malawi. As it was last minute she manag... See more

Company replied

Rated 5 out of 5 stars

Sue listens to what I want to achieve and chose camps which were delightful but not too posh in Botswana & Zimbabwe. She was also very helpful giving the camps warning that I'd suffered an injury and... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Tracks safaris are passionate about Africa. Our website is your introduction to Africa – illustrating the destinations we offer and the services we provide – browse through the pages and then contact us to create your perfect travel experience or to find out more about our ‘off the peg’ safaris – all offering truly breathtaking scenery, superbly appointed accommodation, experienced guides and wonderful wildlife viewing. Whether you are looking for a lodge safari, a tented safari, a self drive safari, a mobile safari, a walking safari, a flying safari, or a safari for the whole family, let us give you some ideas and inspiration. If you love photography and would like to improve your wildlife and landscape photographic skills - Africa is the perfect destination to do this. We have , photographic safaris, all over Africa - just give us a ring. We can arrange wedding safaris, honeymoon safaris, small group safaris, tailor-made safaris, specialist safaris for those interested in birds or specific mammals such as lion or wild dog – in fact we can arrange just about any safari just for you. Combine your safari with a few days on the beach – treat yourself to a pampering break or some diving and snorkelling in crystal waters on the Kenya Coast, Zanzibar, South Africa or Mozambique – the perfect antidote to follow your African adventure! If you interested in conservation have a look at our Conservation experiences. Combine a traditional safari whilst experiencing the thrill of participating in leopard conservation in South Africa, lion and rhino conservation in Kenya. Alternatively, work on a voluntary basis with cheetahs in Namibia. Whatever you are looking for we aim to bring you an authentic, unforgettable safari experience. Going on safari on your own? We can track down the best safaris for you with no single supplement! Or take a look at our 'Ladies Only Tracks' offering the chance to safari in Kenya, Tanzania and India with a small group of ladies also interested in wildlife and birds.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Safari

One word: Faultless. We only knew that we wanted to ‘go on safari’ when we first met Sue. She competently gave us lots of ideas and recommendations and developed an amazing itinerary. This included my cousin and her husband coming from Australia Every flight, taxi, accommodation etc went smoothly. Sue’s communication was second to none, especially when we hade to move our trip by a year. Our safari guide was so helpful and informative, we learnt lots. People were so friendly especially the staff in the tented camp. Look forward to booking another holiday with Track Safaris.

September 22, 2025
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Reply from trackssafaris.co.uk

Dear Sarah and Paul,

Thank you so much for your kind review and it is always a pleasure - we love Happy Clients!

We are so pleased that you enjoyed an amazing safari with Suzy and Jeff and we are looking forward to helping you plan your next adventure!

Thanks again and with best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

If you want to get up close Tracks Safaris are the one for you.

What a fantastic trip Tracks Safaris arranged, we couldn't have asked for more. The camps were fantastic along with the game drives. Wow what we managed to see was unbelievable. Sue recommendations were all spot on. .

September 30, 2025
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Reply from trackssafaris.co.uk

Dear Steve and Diane,

Thank you for your kind review and we are so pleased that you had a fantastic holiday to Kenya! Great to hear that all our recommendations were spot on - much appreciated :)

We are hoping that you are looking forward to your wonderful trip to Sri Lanka in 2026!

Thanks again and with best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

This trip was organised by my UK based…

This trip was organised by my UK based cousin and both of us had wanted to do an African safari all our lives. This trip exceeded our expectations - we saw all of the “big five”, our guide, Kassada, was excellent and a wealth of information. Our “recovery” in Zanzibar was a perfect end to the trip.

September 8, 2025
Unprompted review
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Reply from trackssafaris.co.uk

Dear Suzy and Jeff,

Thank you for your kind review and we are so pleased that your safari to Tanzania exceeded all your expectations :)

Great that you saw the 'big five' and enjoyed your stay on Zanzibar after your safari with Sarah and Paul!

Thanks again and with best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Sue is so knowledgeable and gives great…

Sue is so knowledgeable and gives great advice. Our safari was second to none, everything went like clockwork, the camps, staff and guides were amazing. Would recommend Tracks Safaris to anyone.

September 26, 2025
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Reply from trackssafaris.co.uk

Dear Diane and Steve,

Thank you for your kind recommendation - we are delighted that you had a great safari and saw some very unique wildlife in southern Tanzania!

We are looking forward to arranging your next safari in the not too distant future!

Thanks again and with best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

What a wonderful holiday

Our whole trip was planned with their advice and everything went off so smoothly. We were always met on time and with great curtesy. All Sue’s recommendations were spot on, I would use them again with confidence.

September 25, 2025
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Reply from trackssafaris.co.uk

Dear Rosalie and Colin,

Thank you for booking your safari to southern Tanzania and Zanzibar with Tracks Safaris and your review is appreciated!

It is great to hear that your holiday went smoothly - thank you for sending over the photos of the leopard taken from your hot air balloon safari!

We are always here for you when you would like to start planning your next adventure :)

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

The guides & support team are very…

The guides & support team are very experienced, helpful & friendly. Meals were good & accommodation was exactly as expected. Itinerary was good & well paced. We had some amazing experiences & saw plenty of wildlife.

September 25, 2025
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Reply from trackssafaris.co.uk

Dear Richard and Marvin,

Thank you for your review and we are so pleased you had a brilliant holiday to Botswana!

We are looking forward to arranging your next safari to Arica or worldwide in the not too distant future!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Trip to Namibia

We recently visited Namibia and used Tracks Safaris to organise our trip. After sending through a list of all the destinations we wanted to visit, Tracks Safaris created an amazing itinerary for us and were very quick to respond to any questions or problems we had. I would definitely use them again and would recommend them to anyone looking for a unique and incredible trip.

August 25, 2025
Unprompted review
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Reply from trackssafaris.co.uk

Dear Elena, Filipp and Polina,

Thank you for your recommendation and we are so pleased that you had an incredible family trip to Namibia!

We are looking forward to assisting you with your next family adventure in the not too distant future!

Thanks again and with best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Tracks Safaris organised our safe adventure in wild and beautiful Namibia.

Tracks Safaris are amazing because Sue listens to your preferences, and then organises the holiday of your dreams around these. She provides good advise. We requested some changes early on, these were followed up as per our wishes. Sue answered all our questions, reassuring us towards departure time (when we started to get a little worried about our adventure.)
We were greeted at the airport, and provided with everything we needed. We had the most amazing time in Namibia, what a wonderful place! Friendly people, amazing nature / landscapes/ wildlife, excellent self-drive traveling and independence. It truly could not have been any better. And yet the price was extremely competitive.
Thank you Sue and Tracks Safaris for a trip of a life time.

June 20, 2025
Unprompted review
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Reply from trackssafaris.co.uk

Dear Marianne and Tim,

It was a pleasure organising your Namibia self drive holiday and thank you for your recommendation!

Great to hear that you had an amazing holiday, that we provided good advice, and you were happy that we worked to your budget well.

We are looking forward to organising another 'trip of a lifetime' to Africa, India or Sri Lanka for you in the not so distant future :)

Thanks again and with best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Great arrangements

Tracks Safaris (and specifically Sue) arranged an amazing Kenyan safari and beach break for us. Sue was endlessly patient and helpful advising on routes, accommodation and flights and helped us work to our budget.

August 4, 2025
Unprompted review
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Reply from trackssafaris.co.uk

Good afternoon Sally and James,

Thank you for your kind review and we are so pleased that you all had an amazing safari to Kenya!

Your feedback is appreciated and we look forward to helping you plan your next family adventure!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Kenyan safari

The three generations of the Middleton family recently completed a safari holiday (with time to chill at the beach) in Kenya arranged by Sue at Trackssafaris. The programme she put together was ideal with all ages engaged the whole time. No question or query was too small for a detailed reply from Sue.
The Porini camps in the conservancies were amazing and as my 11 year old granddaughter said “she was awestruck by the amount and variety of wildlife that we saw”. The staff at the camps could not have been more friendly and helpful, down to the little touches like hot water bottles in the beds! I would certainly make Sue the first person I called if thinking of returning to Africa.

July 26, 2025
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Reply from trackssafaris.co.uk

Dear Benita and Christopher,

Thank you for your kind review and we are delighted that you all enjoyed your safari to Kenya and the coast on your recent family holiday!

It's great to travel with children on a multi generational safari - much thought does go into each itinerary to ensure that all interests are catered for and that the holiday suits all the ages of our guests travelling.

Hoping that we can be of assistance in helping you plan your next safari to Africa in the not too distant future.

Thank you,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

The best safari experience

Our first visit to Africa and our first safari. Sue from Tracks Safaris put together a brilliant itinerary and gave us loads of great advice. The trip exceeded our expectations.We stayed in small Eco-camps and our safari guides were brilliant. When we do our next safari we'll be go with Tracks Safaris

July 21, 2025
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Reply from trackssafaris.co.uk

Dear Steven and Ruth,

Thank you for your kind review and we are so pleased that your safari and beach holiday to Kenya exceeded your expectations :)

Great to hear that you felt you had a brilliant itinerary and that we offered you loads of great advice - thank you!

We are looking forward to helping you organise your next adventure to Africa in the not so distant future!

Thanks again and with best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Family trip 2025

Sue arranged the most amazing trip for my son and I to celebrate him finishing his A-levels. We climbed Kilimanjaro, went on safari and finished with a beach holiday in Zanzibar. Everything was seamless from the flights, the transfers, the on the ground staff, the hotels etc. I wouldn’t hesitate to use Tracks Safari’s again and would recommend Sue to anyone looking to book a trip, she was amazing from start to finish.

June 21, 2025
Unprompted review
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Reply from trackssafaris.co.uk

Dear Rebecca and Harry,

Thank you for your kind recommendation and we are delighted that you both had an amazing trip to Tanzania!

Congratulations Harry on finishing your A-levels and wishing you every success when your results come through!

Thanks again,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Perfect organisation

Sue is great at suggesting and then organising some fabulous trips. She has organised three very different trips for me - to Botswana, Kenya and most recently to Zambia. Everything was very efficiently organised, and the camps she suggested were superb. Wonderful game viewing. I saw 17 wild dogs together! I would trust her to arrange any future safaris. She always goes the extra mile for clients.

June 16, 2025
Unprompted review
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Reply from trackssafaris.co.uk

Dear Deborah,

Thank you for your kind review and we are so pleased that you enjoyed your safari to Zambia :)

Going the extra mile is always a pleasure and we are looking forward to arranging your next safari in the not too distant future!

Thanks again,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

If I could rate Sue as 10 then I would

If I could rate Sue as 10 then I would. She is extremely knowledgable and approachable and able to answer all our ‘silly’ questions. There were a number of challenges with our booking, non of which were Sue’s fault, and she worked tirelessly to ensure we got the holiday that we wanted. And we did, a fantastic trip with many memorable moments. Great camps, excellent food and expert guides.

June 17, 2025
Unprompted review
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Reply from trackssafaris.co.uk

Dear Sue and Rob,

We really appreciate your kind review and we would always prefer that you asked a million questions :) Most importantly we would like to thank you for your patience and understanding during some difficult challenges before your holiday.

Great to hear that your trip was fantastic in the end and that that you enjoyed many memorable moments in Africa!

Thank you again,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

An absolute must if you are thinking of a Safari...

Sue was absolutely brilliant from start to finish, the organisation and outcome of the trip was seamless. Dividing our time between two different parks enabled us to see all the animals we could have asked for and provided different safari experiences in one holiday. In addition, the accommodation, staff and game drives were amazing, making the trip extra special with additional touches to celebrate my Dad’s 60th Birthday. Sue helped organise a surprise hot air balloon and kept it off all itineraries and worked with the hotel to keep it surprise all the way to the day! I can’t thank her enough for all the organisation of the whole trip, it was better than I could ever have imagined! 


June 1, 2025
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Reply from trackssafaris.co.uk

Dear Hannah,

You are very welcome and we appreciate your lovely review - thank you! Great to hear that you felt your family safari was absolutely brilliant from start to finish and that your safari was better than you could have every imagined :)

Thank you again,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

A safari with an emphasis on photography

Sue listens to what I want to achieve and chose camps which were delightful but not too posh in Botswana & Zimbabwe. She was also very helpful giving the camps warning that I'd suffered an injury and would struggle more but I would still travel.
All the arrangements worked perfectly, staff in the camps were very welcoming and the guiding superb. I'll definitely be back for more, enjoying the wonders of Africa and I won't hesitate to use Tracks Safaris again.

June 26, 2025
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Reply from trackssafaris.co.uk

Dear Liz,

Thank you for posting your review of your recent photographic safari to Botswana and Zimbabwe and we are so pleased that you were not only able to travel, but enjoyed your safari and all the wonderful wildlife you encountered!

It is always a pleasure helping you plan your African safaris and we look forward to assisting you again in the not so distant future :)

Thanks again,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Incredible trip of a lifetime

We have just returned from a trip of a lifetime. Although we are experienced travellers, this was our first safari and booking with Tracks Safaris. We researched many tours before meeting Sue at the Travel and Destinations show. We were impressed with her professionalism, knowledge and willingness to tailor make a trip to our requirements and budget. After several consultations, we were blown away with the trip Sue could organise for us.

Due to flooding our second accommodation was not accessible and Sue quickly organised an alternative, which was incredible with the watering hole immediately beside our rooms and restaurant terrace.

From the greeting at Johannesburg airport till our departure, the whole experience was seamless. The Ivory Tree Lodge - Pilanesberg and Tau lodge - Madikwe, were excellent hotels, with wonderful staff and they catered for our dietary needs. The game drivers were very friendly, knowledgeable and they found all the animals you could wish to see and more.

We cannot thank Sue enough for this incredible experience and would highly recommend Tracks Safaris.

June 1, 2025
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Reply from trackssafaris.co.uk

Dear Nick and Julia.

Thank you for your kind review and we are so pleased you enjoyed your special family birthday celebration safari to South Africa!

We are here for you in the future when you fell the time is right to book another adventure to Africa, India, Sri Lanka or the Pantanal - we are always happy to help!

Thanks again,

With best wishes,

Sue Preater
Tracks Safaris



Rated 5 out of 5 stars

Fresh back from Zambia

Fresh back from Zambia, my second African adventure, I'm still basking in the excitement of a flawlessly curated itinerary, expertly crafted by Sue Preater of Tracks Safaris. Sue is a treasure trove of knowledge on all things Africa, working diligently to tailor the perfect journey within a predetermined budget. She checked every box on my wish list, from spotting Wild dogs to luxuriating in a camp on the Zambezi River. For a two-week trip, we sought a charming, rustic camp, and Kapamba Camp exceeded expectations, with its warmth and hospitality. We also desired something a bit more luxurious, and so we also stayed at Lion Camp and Anabezi, which offered warm welcomes and breathtaking settings. The wildlife encounters at each location were truly unforgettable. If I'm fortunate enough to return for a third visit, I'll undoubtedly turn to Sue at Tracks Safaris, and I highly recommend you do the same for your next African escapade.

June 7, 2025
Unprompted review
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Reply from trackssafaris.co.uk

Dear Sherry,

Thank you so much for your kind review of your recent safari to Zambia! We are over the moon that you felt that your itinerary was flawlessly curated - and great that you caught up with those wonderful wild dogs :)

We are always here for you if you would like to make that three safaris, and we are looking forward to helping you plan another phenomenal safari to Africa in the not too distant future!

Thanks again,

With best wishes,

Sue Preater
Tracks Safaris



Rated 5 out of 5 stars

The Only Safari Planner I’ll Ever Use!

I just returned from my third trip to Africa, each one flawlessly organized by Sue at Tracks Safaris. Time and again, Sue has proven herself to be incredibly resourceful, knowledgeable, caring, patient, and experienced in all things Africa!

Before choosing Tracks Safaris, I had shopped around with numerous well-known safari companies—but none came close to the personal attention, depth of experience, and insider knowledge that Sue offered. Her attention to detail has ensured that each trip was exactly what I was looking for—and truly seamless from start to finish.

With her extensive personal experience staying at so many camps across Africa, Sue brings a level of insight and expertise that simply can’t be matched. She has helped me organize unforgettable adventures in Uganda, Kenya, Zimbabwe, Botswana, and Zambia.

I can’t tell you how many times I passed vans packed with a dozen people all jostling for a good photo—yet every trip Sue has planned for me has been uniquely tailored, with private (or mostly private) game drives, personalized accommodations, and once-in-a-lifetime experiences in stunning locations.

Sue has always been personally available to answer any questions or address any concerns, and I would recommend her again and again. If I’m lucky enough to take a fourth trip to Africa, there is no question who I will trust with the planning—Sue at Tracks Safaris!

June 8, 2025
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Reply from trackssafaris.co.uk

Dear Barbara,

It was an absolute pleasure working with you again to plan your recent safari to Zambia, and we are so pleased you had a great holiday and felt that our organisation was flawless :)

Your review is very much appreciated - and we sincerely hope that you can travel to Africa again with us again!

Thank you!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Big thanks for an amazing trip!

Few days ago we came back from our three weeks self-drive trip to Namibia and wanted to thank Tracks Safaris for organising the most perfect holiday. If you are planning a trip to Namibia look no further!

It was our first trip to Namibia, we had a vague idea what we wanted to see and where we wanted to go but we didn’t know how to organise it. We asked Sue Preater, Managing Director of Tracks Safaris to help us to prepare a tailor-made itinerary which would offer a diverse and authentic experience.
Sue and her team perfectly understood our aspirations and thanks to her first-hand knowledge of each destination and every camp and lodge organised an unforgettable trip, covering most of Namibia and Victoria Falls.

Thanks to Tracks Safaris we had a truly wonderful holiday. Everything has been meticulously planned by Sue herself and organised with absolute perfection and great attention to detail. We have seen most beautiful, diverse landscapes, had memorable encounters with the indigenous people, seen amazing animals on numerous safaris and game drives and enjoyed every activity suggested and organised by Sue. Each destination on our route was different and offered new experiences and each accommodation was unique, beautiful and absolutely perfect.

The entire trip exceeded our expectations, and we cannot wait to travel with Tracks Safaris again.

Martin and Andrew

May 21, 2025
Unprompted review
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Reply from trackssafaris.co.uk

Dear Martin and Andrew,

Thank you for posting your kind review and we are absolutely thrilled that you felt that your recent self-drive trip to Namibia was truly wonderful :)

We are always delighted when our guests' holiday exceeds their expectations, and we are looking forward to helping you organise your next holiday to Africa very soon!

Thanks again,

With best wishes,

Sue Preater
Tracks Safaris

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