trackssafaris.co.uk Reviews 120

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the holidays organized, highlighting the exceptional service and the expertise of the staff. Many people appreciate the well-chosen locations and the outstanding customer service provided, noting that everything was efficiently arranged and went smoothly. Reviewers frequently mention the personalized approach and the staff's extensive knowledge, which contributed to memorable and perfectly tailored trips. The seamless organization, from flights and transfers to accommodations and guides, is a recurring positive theme among consumers.

What people talk about most

Holidays

Consumers find holidays to be positive, often describing them as seamless, well-organised, and unforgettable.... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional, excellent,... See more

Location

Customers consistently note positive experiences with location, highlighting stunning views and unique... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the agents' helpfulness and availability.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sue is great at suggesting and then organising some fabulous trips. She has organised three very different trips for me - to Botswana, Kenya and most recently to Zambia. Everything was very efficientl... See more

Company replied

Rated 5 out of 5 stars

One word: Faultless. We only knew that we wanted to ‘go on safari’ when we first met Sue. She competently gave us lots of ideas and recommendations and developed an amazing itinerary. This included my... See more

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Rated 5 out of 5 stars

Sue came to the rescue when a long awaited holiday with another firm was cancelled. Within half a day she had put together a truly wonderful safari itinerary to Malawi. As it was last minute she manag... See more

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Rated 5 out of 5 stars

Sue listens to what I want to achieve and chose camps which were delightful but not too posh in Botswana & Zimbabwe. She was also very helpful giving the camps warning that I'd suffered an injury and... See more

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Company details

  1. Tour Operator

Written by the company

Tracks safaris are passionate about Africa. Our website is your introduction to Africa – illustrating the destinations we offer and the services we provide – browse through the pages and then contact us to create your perfect travel experience or to find out more about our ‘off the peg’ safaris – all offering truly breathtaking scenery, superbly appointed accommodation, experienced guides and wonderful wildlife viewing. Whether you are looking for a lodge safari, a tented safari, a self drive safari, a mobile safari, a walking safari, a flying safari, or a safari for the whole family, let us give you some ideas and inspiration. If you love photography and would like to improve your wildlife and landscape photographic skills - Africa is the perfect destination to do this. We have , photographic safaris, all over Africa - just give us a ring. We can arrange wedding safaris, honeymoon safaris, small group safaris, tailor-made safaris, specialist safaris for those interested in birds or specific mammals such as lion or wild dog – in fact we can arrange just about any safari just for you. Combine your safari with a few days on the beach – treat yourself to a pampering break or some diving and snorkelling in crystal waters on the Kenya Coast, Zanzibar, South Africa or Mozambique – the perfect antidote to follow your African adventure! If you interested in conservation have a look at our Conservation experiences. Combine a traditional safari whilst experiencing the thrill of participating in leopard conservation in South Africa, lion and rhino conservation in Kenya. Alternatively, work on a voluntary basis with cheetahs in Namibia. Whatever you are looking for we aim to bring you an authentic, unforgettable safari experience. Going on safari on your own? We can track down the best safaris for you with no single supplement! Or take a look at our 'Ladies Only Tracks' offering the chance to safari in Kenya, Tanzania and India with a small group of ladies also interested in wildlife and birds.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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Rated 5 out of 5 stars

Highly recommended small travel firm with great personal service…

Highly recommend Tracks safari for anyone planning a trip to Namibia. We have travelled to Africa a lot but as it was our first time to Namibia self driving we thought we would book through an agent, and after seeing a recommendation online we contacted Sue. We had already done some research and had some idea of the trip we wanted to do. Sue asked us lots of questions about what we wanted from the trip and the types of accommodation we wanted. Within a couple of days we had a proposed itinerary and after a couple of tweaks from our end the trip was agreed. Sue sorted everything for us accommodation, flights, car hire and was always on hand to answer the many queries I had about our trip. All the travel documents arrived a few weeks before our trip , and we were off. The other good thing about Tracks is that they are an agent for Wilderness Safaris , which meant we were met by one of their agents ( Grace) at the airport. They went through our trip, giving us a map and full travel details and even a cool box we could use on our trip . The agent also helped us pick up our car and get a sim card for our phone ( a local one rather than the more expensive tourist one). Our trip was perfect: the accommodation was everything we wanted , the directions provided were spot on ( although the trips took a lot longer as we wanted to stop look and take photos) and it was good to know we had local back up if needed ( which we didn't) Namibia is a truly amazing place and self driving is a real adventure. After 3 weeks we sadly had to leave , and when we returned the cool box to the wilderness office the agent followed up on our trip asking for feedback on the accommodation , routes etc. We were allowed to stay in the office and help ourselves to coffee until check in time and our agent even helped us through check in. The day after we arrived back we had a follow up call from Sue to ask if we were happy about our trip. Would have no hesitation in recommend Sue and Tracks safari and are already making plans for our next trip with them

April 16, 2025
Unprompted review
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Reply from trackssafaris.co.uk

Dear Tracey and Ashley,

Thank you for all your feedback regarding your recent holiday to Namibia and we are so pleased that you had a brilliant time!

Your recommendation is highly appreciated and we are looking forward to helping with your next trip :)

Thanks again,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

The Perfect Safari Adventure

The planning and expertise of Sue Preater made our trip the adventure of a lifetime. From her personal travels and experiences Sue was able to plan our trip and convince us of the perfect time of year to visit Cape Town, Botswana, and Zimbabwe within our budget. Our contacts along the way were promptly there to greet us and take care of us in every way. I would definitely reach out to Tracks Safari for a first class travel adventure.

April 30, 2025
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Reply from trackssafaris.co.uk

Dear Faye,

Thank you for taking the time to post your review of your recent safari to South Africa, Botswana and Zimbabwe and we are delighted that you had the adventure of a lifetime :)

Please don't hesitate to contact us again when you are planning your next trip - we are looking forward to making it just as memorable as this one!

Thanks again,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Trip of a lifetime

Sue listened to what we wanted to experience and set up a tailor made tour. We were met at each location by someone to insure we got to our next location without a hitch. At Nxai Pan and Splash camps in Botswana the staff were experienced and accommodating, treating us like family. Meals were delicious and the game drives exceeded our expectations with excellent guides and trackers (MD and Shoos, Josiah and Coa). Thank you, Sue for insuring we had a trip of a lifetime!

April 17, 2025
Unprompted review
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Reply from trackssafaris.co.uk

Dear Linda,

Thank you for your kind review and it was a pleasure arranging your holiday to South Africa, Botswana and Zimbabwe for you!

We are so pleased that you felt that your safari went without a hitch and that you experienced excellent guiding and staff who treated you like family in lodges and camps you stayed in :)

We are here for you when you next decide to travel to Africa, India, Sri Lanka or the Pantanal and are looking forward to helping you plan your next trip!

Thank you again,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

An incredible once in a lifetime Tanzanian Adventure

Sue tailor-made an excellent multi generational, once in a lifetime Tanzanian Safari trip for us. Our group consisted of teenagers and pensioners and all of us had the most amazing experience. The 5 different camps/lodges which were chosen were all unique and fantastic in their own way. My husband and myself and the children shared a family room in every lodge which was what we had chosen. The rooms were spacious and comfortable and the food was very good.
The tour provider 'Leopard Tours' that Sue used where very professional and respectful to not only ourselves but also the animals. We visited 2 tribes as well which was fitted in to our itinerary perfectly. We felt completely safe and very well looked after the entire time thanks to our guide Zac and the friendly people of Tanzania.
An absolutely incredible trip which we want to do all over again!

February 18, 2025
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Reply from trackssafaris.co.uk

Dear Izzy, Chris, Sally and Leonard,

Thank you so much for your wonderful review - it is very much appreciated!

We are so pleased that you all had an incredible safari and that the children loved their experiences :)

Thank you again,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Sue did what others didn't

Sue did what others didn't; she listened to my needs and then advised me what would work best for me. And she was right. I didn't want to see the Great Migration (as I thought), I wanted to see animals in their habitat and not surrounded by lots of safari vehicles all trying for that perfect shot. Both Porini camps were excellent, with attentive and friendly staff, and my guides were knowledgeable and fun. I saw so many animals, I am still going through my photos. As someone who tires easily, operating from a base camp and having morning and afternoon drives meant I could stay behind if I needed more rest. However, the pace of the days and the timing of meals meant I had enough respite to be able to do every drive, each one revealing new settings for the wildlife. Leopards and Cheetahs were obvious highlights, but seeing Hippo out of the water, and so many lions, lionesses and cubs! The memories will never fade, and I'm already thinking about the next trip!

March 3, 2025
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Reply from trackssafaris.co.uk

Dear Ian,

Thank you for your kind review and we are absolutely delighted that you enjoyed your safari to Kenya :)

We love happy guests - we also know it is key to listen and offer a safari based on the information/interests/specifictions our guests provide.

When you are ready we are looking forward to helping you plan your next adventure!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Gujarat with Track Safaris

Thanks Sue for another great trip with Track Safaris. Gujarat is renowned as a birdwatcher’s paradise and it exceeded our expectations both in variety and quantities of birds seen. In addition we had some good sightings of interesting and unusual mammals including wild asses, hyenas, blackbuck and Asiatic lions. The organisation was excellent with a brilliant guide throughout the trip (thanks Dhaval), good accommodation and seamless travel arrangements. Looking forward to the next one!

February 10, 2025
Unprompted review
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Reply from trackssafaris.co.uk

Dear Sarah and Andy,

You are very welcome and we are so pleased that you had a great safari to India which exceeded all your expectations - thank you! :)

We really appreciate your detailed feedback and are looking forward to helping you plan your next safari in the not so distant future!

Thanks again and with best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

We had an excellent ‘African Adventure’…

We had an excellent ‘African Adventure’ with Tracks Safaris. The trip was tailor made to our specifications/budget requirements and exceeded all expectations. All the lodges were spacious and well appointed with great views of wildlife. We encountered all the animals we hoped to see on the drives and some! The staff in all locations went above and beyond to ensure we had an amazing experience, as did everyone at Track Safaris in the UK.

February 1, 2025
Unprompted review
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Reply from trackssafaris.co.uk

Dear Libby and Mark,

Thank you for all your feedback regarding your safari to Zimbabwe, Botswana and South Africa and we are delighted that you felt your trip exceeded all your expectations :)

We always aim to give all our guests an amazing experience - thank you again for your kind review - much appreciated!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

A wonderful trip which exceeded our expectations in almost all respects.

This was a wonderful trip which exceeded our expectations in almost all respects. We visited a wide variety of different habitats, enabling us to see huge numbers of birds, not just some 200 species (I haven't counted yet), but also enormous numbers of many of them. A few real rarities, which didn't particularly excite us but would be much appreciated by enthusiasts. The other wildlife was great too, and we were lucky enough to see lions on every one of our 5 safaris in the Gir Forest - some 15 in all, including cubs of various ages and a pair mating. We liked the way the trip was organised, giving us plenty of time and several safaris in each location, so we could really watch and study the wildlife rather than just seeing it and moving on.

An interesting day in Bhuj, seeing the local craftspeople making wonderful fabrics of different kinds.

The naturalist guide, Dhaval, was excellent. Really knowledgeable (not often we get a guide with a PhD!) but also very friendly and helpful and went well beyond the call of duty to give us extra outings when there was time to spare.

The vehicle was amazing, we've never had such a comfortable van anywhere in the world. Like flying business class. Accommodation ranged from perfectly acceptable to somewhat over-the-top luxury, which we rather enjoyed though we probably wouldn't have chosen it.

February 10, 2025
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Reply from trackssafaris.co.uk

Dear Mike and Agnes,

We appreciate the comprehensive feedback you have given regarding your recent safari to India and we are really pleased the trip exceeded your expectations!

You were exceptionally lucky to have seen all the wildlife and birdlife you did - especially seeing over 200 species of birds and 15 lions and cubs in the Gir Forest :)

So pleased that you felt that your guide Dhaval was excellent and knowledgeable - India has some truly outstanding naturalists and guides who go out of their way to enhance the experience of their guests.

Thank you again and we are looking forward to helping you arrange your next wildlife experience!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

This was an amazing once in a lefetime…

This was an amazing once in a lefetime safari. The people were welcoming; the locations were perfect; knowledge of masai mara tribe was incredidble. Food was amazing. Thank you to Porini for everything.

February 27, 2025
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Reply from trackssafaris.co.uk

Dear Sue and Keith,

Thank you for your kind review and we are so pleased you enjoyed your safari to Kenya! It's great to hear that you felt the experience was an amazing, once in a lifetime safari, with perfect locations and amazing food!

We are looking forward to assisting you again with your safari plans to Africa, India, Indian Ocean islands or the Pantanal,

Wish best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Kenyan Safari

From start to finish my Kenyan safari was organised perfectly by Tracks. Information about travel details and accommodation was very clear and the trip went like clockwork. I was even sent a paperback book about Kenya which was a nice surprise. I had a wonderful time and I would definitely use this company again.

January 28, 2025
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Reply from trackssafaris.co.uk

Dear Brenda,

Thank you for posting your review of your safari to Kenya and we are over the moon that you felt your safari was perfectly organised :)

You enjoyed some wonderful sightings whilst you were in Kenya - please do let us know when we can help you again with your safari planning - we are always happy to help!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Multiple time repeat safari customer!

I have used TracksSafaris for 3 safaris to Botswana and South Africa over the last decade. Always very reliable and thorough with excellent safari recommendations. Prompt and responsive. Very detailed itineraries and willing to modify hotels/tours. Payment is by Wise, but it works fine once you get the hang of it.

This trip was last minute (within a month) during Christmas holidays. We wanted a malaria-free destination with off-road possibilities. On short notice, Sue recommended Madikwe Game Reserve in South Africa along the Botswana border. An excellent choice with smooth transfers. Sue always delivers!

January 6, 2025
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Reply from trackssafaris.co.uk

Dear Kim and Juliana,

Thank you for posting your kind review of your recent holiday to South Africa - we are delighted that you and your daughter had an excellent safari and stay in Cape Town!

Great to hear that we are reliable, prompt and responsive and that you are alway happy with the services we offer - we look forward to assisting you again when you next travel to Africa, India or the Pantanal!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

extraordinary trip!

Sue put together an incredible trip. Our driver/guide Zack was extraordinary, the itinerary could not have been better, and the accommodation was fantastic.
And I loved the pace of the trip. All our hotel stays were at least 2 or 3 nights which meant we weren't constantly packing and unpacking and on the move. The wildlife viewing was extraordinary....lions, leopards and cheetahs in trees, the Big Five and just about all other wildlife we could imagine, and most special and amazing of all, The Great Migration.

June 21, 2024
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Reply from trackssafaris.co.uk

Dear Renee,

Thank you for taking the time to post your review of your safari to Tanzania - much appreciated and so pleased that you enjoyed an incredible trip!

We are here for you when you decide to travel to Africa, India or the Pantanal again - we are always happy to help!

Thanks again and with best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Excellent visit to Botwsana over New Year…

We visited Botswana for 9 days over New Year (2024/25). This is now the third trip to Africa under the guidance of Sue Praeter.
Our trip was excellent in several ways. Firstly Sue started (as previously) with "What do you want to see?". She organised for us to visit three different habitats/landscapes with correspondingly varied wildlife. The standard of the camps was superb. The internal flights with little planes (or helicopters) were extremely efficient. Transfers between camps occurred during the middle of the day and did not impact on game drives in the morning or afternoon of each day. Helpful advice prior to departure and thoughtful follow-up call afterwards. Brilliant.
All in all, excellent all round. I would thoroughly recommend Tracks.

January 8, 2025
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Reply from trackssafaris.co.uk

Dear Yealand and Nuala,

Thank you for your kind review and so pleased that you had an excellent safari to Botswana!

It is always a pleasure to assist you with your safari planning, and we look forward to being of service again in the not too distant future.

Thanks again and with best wishes,

Sue preater
Tracks Safaris

Rated 5 out of 5 stars

Excellent choice of location for big family trip

Sue’s input and responsiveness really made our “once-in-a-lifetime” family safari during Christmas week 2024. We had a superb visit in terms of the excellence of the location (Madikwe,SA), lodge (Tau Game lodge), food, staff and safari guide. Amazing wildlife sightings. Unforgettable for all of us. Thanks Sue. We will come back to you again for future wildlife holidays. Jo, Bob and six other happy family members.

December 21, 2024
Unprompted review
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Reply from trackssafaris.co.uk

Dear Jo and Bob,

Thank you for your kind review and we are delighted that you enjoyed a 'once in a lifetime' family holiday in South Africa!

Your recommendation is much appreciated and we are looking forward to assisting you again with your next safari to Africa, India, Sri Lanka or the Pantanal :)

Thanks again and with best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Wonderful trip with excellent planning and advice

Sue is an excellent planner - she spent a lot of time with us ensuring we booked the perfect safari. We had a wonderful time and got so lucky with the wildlife sightings. Thanks!

October 25, 2024
Unprompted review
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Reply from trackssafaris.co.uk

Dear Anne and Peter,

Thank you for posting your kind review of Tracks Safaris - it was great to spend time with you in Botswana recently :)

The wildlife we saw in Botswana was off the scale - we were lucky indeed to see both the quantity and quality of wildlife we did. October is a brilliant time to visit Botswana - it can be hot but the rewards are well worth the heat.

We look forward to ensuring that your trip to Uganda is equally as enjoyable!

Thanks again,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Zambia November 2024

A wonderful varied trip with a mix of lodges (Nkwali, Luangwa River, Baines) but also canoeing with 3 nights camping along the Zambezi river. We had some great wildlife sightings in all locations including plenty of Leopards. Sue's suggestions were ideal. As we were right at the end of the season some lodges had no other guests for several nights and we had safari jeeps to ourselves. Sue was very responsive at all times and we wouldn't hesitate to use Tracks Safaris again.

December 11, 2024
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Reply from trackssafaris.co.uk

Dear Mike and Liz,

Thank you for your review and recommendation and so pleased you enjoyed a wonderful trip to Zambia!

Good to hear that you felt Tracks Safaris were always responsive and that you saw some great wildlife on your safari to the South Luangwa and Lower Zambezi National Parks. Going out of season or the green season often is one of the best times to travel if you are flexible - the rewards often outweigh any downsides.

Your feedback is much appreciated - thank you :)

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Amazing Safari in Kenya

I recently had the pleasure of embarking on a two-week safari experience to Kenya and Zanzibar, meticulously arranged by Sue's Safari Company. From the initial planning stages to the final moments of the trip, Sue's help and attention to detail made it a truly unforgettable adventure.
Our journey began in Kenya, where we explored the breathtaking landscapes and diverse wildlife of the Maasai Mara. Sue's deep knowledge of the area ensured that we had prime viewing opportunities and intimate encounters with the Big Five. My accommodations were exceptional, combining luxury with the authentic feel of the African wilderness. Each lodge and tented camp offered stunning views, top-notch amenities, and warm, welcoming staff who catered to my every need.
Sue's itinerary was perfectly balanced, allowing ample time for game drives, cultural experiences, and relaxation.
After an exhilarating week in Kenya, I flew to Zanzibar for a completely different but equally enchanting experience. Sue had arranged for me to stay in a beachfront resort that was the epitome of paradise. Pristine white sand beaches, crystal-clear turquoise waters, and luxurious accommodations made for a perfect retreat.
Throughout the trip, Sue's dedication to customer satisfaction was unwavering. She was always available to address any concerns and made sure every aspect of my journey was flawless.

November 22, 2024
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Reply from trackssafaris.co.uk

Dear Jon,

Thank you for your detailed feedback and we are delighted that you enjoyed a balanced and truly unforgettable adventure when you travelled to Kenya and Tanzania recently.

So pleased you also enjoyed Zanzibar - a fabulous little island well worth visiting. Customer satisfaction is absolutely paramount and we are over the moon that we excelled with your holiday :)

All your feedback is appreciated, and we are looking forward to looking after you when you travel to Africa, India, Sri Lanka or the Pantanal again!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Magical Tanzania

Thank you to Tracks Safaris for a magical holiday. Sue made everything really seamless and her knowledge of the area and local guides really helped. All the accommodation was fantastic and different with each lodge and our guide was amazing. We had full safari days and his knowledge was exceptional and his patience every time we spotted something was great.

December 13, 2024
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Reply from trackssafaris.co.uk

Dear Fiona,

You are very welcome Fiona - thank you for your kind review :) We love happy guests and it's great to hear you both had a magical holiday to Tanzania and Zanzibar!

Looking forward to speaking to you again soon!

Thanks again,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Another great trip…..

Have been on a number of trips now organised by tracks safari . Always a great balance of asking what we want with lots of ideas thrown in - ideas based on actually travelling a lot - first hand knowledge . No small question is ever a problem.

November 22, 2024
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Reply from trackssafaris.co.uk

Dear David and Janet,

Thank you for your kind review - much appreciated! So pleased that you enjoyed your recent family safari to Zimbabwe we and Botswana!

We are always happy to help and looking forward to helping you plan your next holiday to Africa, India or Sri Lanka in the not too distant future!

Thanks again,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Successful exploration of Borneo

We were apprehensive about our holiday in Borneo having heard all sorts of rumours. Sue managed to allay our fears and organised an extremely busy and interesting trip in conjunction with Happy Trails operation in Borneo. The accommodation and travel arrangements were excellent and went like clockwork.
We thoroughly recommend Tracksafari to organise your holiday as we have now been on 3 trips with them all of which have been excellent.

November 1, 2024
Unprompted review
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Reply from trackssafaris.co.uk

Dear Roz and Geoff,

Thank you for your kind review recommending Tracks Safaris and we are so pleased you had another excellent holiday and all the arrangements went like clockwork!

We are looking forward to arranging your next trip - its always a pleasure to help!

Thanks again,

With best wishes,

Sue Preater
Tracks Safaris

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